CitizenShipper Reviews:
What 75,982+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,982 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Oceanside, CA to Pasco, WA
⭐⭐⭐⭐⭐ Ricardo was absolutely amazing with our dog, Tua. Tua is very anxious, doesn't do well around other animals, and can be a challenging dog to transport. Throughout the trip, he chewed on his kennel, barked, and whined quite a bit, but Ricardo remained incredibly patient, kind, and understanding the entire time. It was clear that he genuinely cared about Tua's well-being and made sure he was safe and as comfortable as possible. Knowing our dog was in such good hands gave us so much peace of mind during a stressful move. We truly appreciate everything Ricardo did and would highly recommend him to anyone needing pet transportation!
Shipment from Arlington, TX to Bixby, OK
Book with confidence! Frank was professional and handled my transport with extreme care. 10 of 10 experience using Frank's services.
Shipment from Banning, CA to Mott, ND
They did a very good job communicated well sent lots of pictures
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Shipment from Morgan Hill, CA to Spring, TX
I am leaving this review because my Frenchie died while being transported by ZippaPet LLC from Morgan Hill, CA to Spring, TX. This has been absolutely devastating for my family. We trusted this company with a beloved member of our family, and instead we received a call that he had died during transport. He was completely healthy with no health issues. No pet owner should ever have to experience that. I am heartbroken, traumatized, and still trying to process how something like this happened. I would strongly urge anyone considering this company to ask detailed questions about their safety procedures, monitoring, emergency protocols, temperature control, rest stops, communication, and what happens if a pet shows signs of distress during transport. Based on my experience, I cannot recommend this company. This was not just “a pet” to us. He was family, and he never made it home.
Shipment from Manassas, VA to Winchester, VA
Amazing service, very responsive. My dog has never been able to travel long distances before but they made it work. Would definitely book again
Shipment from Minneapolis, MN to Manvel, ND
Whispering Heights Ranch was absolutely amazing! Communication was excellent from start to finish, and our pet arrived safe, happy, and right on time. She was clearly well cared for throughout the entire trip. We couldn't have asked for a better driver — professional, responsive, and genuinely great with animals. Would 100% book again and highly recommend to anyone looking for a reliable, caring transporter!
Shipment from Oceanside, CA to Brunswick, MD
Hagrid arrived safe and sound! Thank you Julie 😊
Shipment from Sandy, UT to Merrill, ME
They went above and beyond with multiple daily updates and reassured me every step of the way on our dogs very long journey from Utah to Maine. ❤️ couldn’t be more grateful
Shipment from Concord, NC to Stafford, VA
Goda delivered, plus new to this platform. Responsive and on top of all the details. This was my first time using a pet shipping service. He kept me posted from pick up to drop off. Appreciate knowing he was the right person for the job. Will recommend goda to anyone who needs reliable pet transport. If needed will not hesitate to contact goda for future service. A+ service from pet transporter Adam. Goda enterprises 100% recommended. Thanks
Shipment from Royse City, TX to Plant City, FL
Outstanding transporter. Kept In communication the entire time. Pup was happy and playful when he arrived. I could not recommend them more. They did a great job and communication was excellent. Including pictures along the way. Definitely would use again.
Shipment from Elmore City, OK to Morgan Hill, CA
Jessica was amazing. She was very responsive and caring with my dog. She sent regular updates, she arrived earlier than expected, and did everything she said she would. I felt that my dog was safe in her care and when he arrived and I could see how sweet he was with her, I knew she was the perfect person to handle my dog in his first ever cross country trip. Many thanks to you Jessica!
Shipment from Kansas City, MO to Charlotte, NC
Thank you so much for your service and keeping us updated 😊. I will recommend to friends and family
Shipment from De Graff, OH to Mount Jackson, VA
My driver was early and understood how important my cat is to me. He kept me updated along my cat’s travels and it was a long haul she went from Ohio to Virginia.
Shipment from Santa Ana, CA to Bentonville, AR
Fantastic communication and care for our girl!
Shipment from Los Angeles, CA to Brooklyn, NY
Paul got my doggo clear across the country in three days. Grateful for his work.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,982+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.