CitizenShipper Reviews:
What 75,892+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,892 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Montgomery, PA to Leesburg, GA
Amazing experience! Donât hesitate to book this wonderful couple :) took care of our furbaby for almost 1000 miles. Would use them again in a heartbeat!
Shipment from Canton, OH to Shoreline, WA
I had such a positive experience and would recommend them over and over again! Thank you for caring for my pets and keeping me updated at every step!
Shipment from Philadelphia, PA to Boca Raton, FL
I was very nervous to send my dog with someone but Adam was very kind and communicative. He sent daily updates and pictures which I really appreciated. He had crates available to maximize safety. His 5 star reviews speak for themselves! I would book with Adam again.
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Shipment from Mobile, AL to Chicago, IL
Phenomenal experience! Adraâs communication was outstanding with loads of pictures and video along the route. She truly loved and cared for my baby as her own and made the whole process stress free! I would highly recommend Adra!
Shipment from Mount Vernon, AL to Springfield, MO
Such a great experience. Great communication! Would recommend Furbaby Travel to anyone!
Shipment from Globe, AZ to Fresno, CA
Tammy did an amazing job transporting my puppy with only one days notice. She provided numerous updates and photographs along the trip and was very friendly. I would absolutely recommend using her!
Shipment from Dallas, TX to Lamar, CO
Very professional. Showed up early, kept me very informed on how the dogs were doing, including photos and gps tracking. Would absolutely use her again!!
Shipment from Stafford, VA to Oklahoma City, OK
Byron was excellent with my dog! He treated her like she was one of his own. He kept me informed the whole trIp!
Shipment from Tampa, FL to New York, NY
Amazing experience! He transported my Mini Schnauzer from Tampa to New York and took such great care of him the entire way. He kept me updated throughout the trip, sent lots of photos, and always let me know how my puppy was doing. It really gave me peace of mind. My puppy arrived safe, happy, and well cared for. I couldnât have asked for a better experience. Highly recommend! đžâ¤ď¸
Shipment from Hooker, OK to Douglas, GA
The best way for your pet to travel! There was always great communicationâupdates and photosâand my pet was safe and happy. Thank you so much! Mocca loves her
Shipment from New Haven, CT to San Antonio, TX
I am extremely grateful to Lori for transporting our dog and being so communicative and kind during the entire trip. I was very uncertain and anxious about the idea of such a long journey for our pup, but without Lori I honestly donât know if I couldâve trusted anyone else. She was the perfect person with great energy and a genuine love for dogs. I would recommend Lori to anyone , she gets 10âs across the board!! Thanks again Lori, we truly appreciate you and I wouldnât hesitate to contact her if we ever needed to transport Onyx again.
Shipment from Vancouver, WA to Howell, MI
Hayley is truly wonderful. I was so nervous about transporting my senior dog from WA to MI, as my dog has high anxiety. However, from the moment I met her I knew heâd be in great hands. She kept me updated throughout the day with both text and photos and I was so relieved to see how he was doing! I would highly, highly recommend using Hayley for any pet transporting services you need. Your pet will be in amazing care with her.
Shipment from Sun City, AZ to San Antonio, TX
Miss Geovana gave my baby boy the BEST experience. I have done this before and my dog came back traumatized so I was nervous to do it again. HOWEVER, I could not recommend her and her husband enough to take care of your sweet fur baby! Her attentiveness and communication was amazing. Pictures, messages, up until departure and throughout. If you are second guessing having someone drive your baby anywhere, donât. If you chose this couple you will not regret it. Best experience ever!
Shipment from Atlanta, GA to Minneapolis, MN
I had a wonderful experience with Dmitryâs pet transport company. From start to finish, they were professional, responsive, and genuinely caring about the safety and well-being of my dogs. Transporting pets can be stressful, especially when they are traveling a long distance, but the team made the entire process much easier. They communicated clearly, answered my questions, and kept me informed throughout the journey. Most importantly, I felt confident knowing my dogs were in good hands. I truly appreciate the care, patience, and professionalism they showed. I would absolutely recommend this company to anyone looking for a reliable and trustworthy pet transportation service. Thank you for taking such great care of my fur babies! đžâ¤ď¸
Shipment from Talihina, OK to Vernon, CT
Drew from Scooby D transported my 2lb Chihuahua puppy from Oklahoma to Connecticut. He gave updates and pictures the whole way. And went out of his way to care for my little girl. I would 1000% recommend this company for pet transportation
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,892+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.