CitizenShipper Reviews:
What 76,822+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 76,822 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Alvord, TX to Readyville, TN
We were very pleased with our service. We had been looking for a specific puppy for some time. The one we wanted was already spoken for but fell through. We got a call one afternoon that she’ was now available and literally in 24 hours thayer delivered our puppy from TX to TN. We got pics and updates. If we texted a question they called us directly once they were on the road. Had a good set up when I peeked in their vehicle.
Shipment from Wichita Falls, TX to Trenton, MI
Joe did a fantastic job. He was prompt and caring. He sent photos and shared his location for a worry free trip. I would highly recommend!
Shipment from Windsor, CO to Portsmouth, VA
Excellent service , update through the whole trip for the pet wellness and their location. 100% recommended.
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Shipment from Pahrump, NV to Cottage Grove, OR
Everything went fine. They were on time and loaded the babies without a hitch. I did warn them about the fires up north around Reno and also told them that if they needed one more day, that it was fine by us. We got plenty of updates and pictures. They’re unloading my unhappy cats as we speak. Lol This was for 12 cats. We opted for Private solo ride with 2 person team. It was expensive, but we felt it was the best option for moving this many cats safely. Job well done.
Shipment from Buhl, ID to Ferndale, WA
I was super impressed with her service. Everything was transparent and she took great care of my puppy. I recommend 10/10. ID to WA, super timely and easy to work with.
Shipment from Normal, IL to Henderson, NV
Olha was amazing. I strongly recommend, she would send updates with pictures multiple times a day. Great communicator and very kind. Thank you so much :)
Shipment from Riverton, UT to Houston, TX
This is one of the best drivers you could ever find they make it so easy for you to work with them and make your experience better than it could ever be. I would 100% use them again and I advise everyone else should.
Shipment from Queens, NY to Goldsboro, NC
Katrina was great transporting a sweet rescue kitty from The Ark at JFK to Goldboro, NC. She kept me updated and sent adorable pictures and video! I would absolutely us J & K Transports again.
Shipment from Oswego, NY to Zephyrhills, FL
Kat was friendly and lived on our girl, aka, our cat. The videos and photos she sent assured us that she was in good hands and doing well and she stayed at drop off until she knew that she was acclimating well to her new surroundings.
Shipment from Huntington Beach, CA to Cincinnati, OH
Gloria provided great transportation and care for my dog from California to Ohio and was communicative and kept me updated throughout the trip. I would definitely use her services again!
Shipment from Oklahoma City, OK to Gilbert, AZ
Gina was friendly and organized. She kept me informed throughout the trip and the puppies arrived in good condition, happy and healthy! Thank you!!
Shipment from Ferriday, LA to Arroyo Grande, CA
Stacey was prompt, caring, and kept us informed all the way. The dogs were happy when they arrived.
Shipment from Union City, CA to Dickinson, ND
I am late AF writing my review! lol but Jullaney and her bestie made sure our fur baby got home safe & sound last week! 🤍 it was our first time ever doing this and she made the process for us very easy & everything ended up going very smoothly! I appreciate you guys for loving on our koda & making sure he was comfortable from pick up to drop off!
Shipment from Brothers, OR to Glenview, IL
Great service communication and very reasonable price
Shipment from Atlanta, GA to Lacey Township, NJ
Deborah communicated and delivered ahead of schedule. She took care of my french bulldogs needs. I would use her again if ever an occasion arises.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 76,822+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.