CitizenShipper Reviews:
What 75,605+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,605 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Crestview, FL to Wixom, MI
Great communication and prompt service. Thank you for delivering my dog to me
Shipment from Locust Grove, VA to Turlock, CA
Steven is a wonderful dog loving person. It was a pleasure watching him play with my dog Lassen during the trip. I would highly recommend Dimensional Logistics and Steven to anyone!!
Shipment from Reno, NV to Hendersonville, NC
They were great, arrived on time, gave updates, and got our fur baby across the country safe and sound
Ready to ship? List your pet, vehicle, or household item for free and compare quotes from background-checked transporters.
Shipment from Washington, UT to Camp Verde, AZ
These guys had great service, they picked up and delivered an Utah to Arizona car on the same day, the earliest I marked. Would recommend, they will deliver your car quickly and safely
Shipment from Glendale, CA to Waxahachie, TX
Very poor communication
Shipment from Lewisville, TX to Snohomish, WA
Arthur and his girlfriend were great. They picked up our lab mix 1 year old pup from a boarding facility and drove her from Dallas to Washington. He kept me updated daily with pics and city/state locations for where they were as well as his she was eating/drinking.
Shipment from Dallas, TX to Long Beach, CA
Very good communication and easy transport.
Shipment from Walnut Creek, CA to Miami, FL
I was throughly impressed with Asia and the service he provided. This was my first time transporting my dog and he made the experience easier. He was an amazing transporter. Very communicative and open and clear with the expectations. He ensured that my pup was safe and cared for and that he had everything he needed during transport. If I ever need to transport Mochi across the country again, I would definitely go through him. Highly recommend!
Shipment from Knoxville, TN to Rio Rancho, NM
She was amazing. Got my two dogs from Knoxville TN to Rio Rancho NM. I have 2 dogs. One is 13 years old and the other 5. Our 5 year old has anxiety and both dogs did great with her ! She made them feel safe and secure and kept us updated the whole way so we didnât worry!
Shipment from Petal, MS to Tulsa, OK
They were amazing! We had a shipper with last min car trouble, they were able to step in and save the day! Wish I could rate them higher! They loved on our puppy like she was their own!
Shipment from Wauchula, FL to King George, VA
They did a fantastic job at getting max home to us. I would definitely recommend them and use their services again. Communication was great the entire way.
Shipment from New York, NY to Midland, MI
Very professional, was great at updating and very transparent throughout.
Shipment from Philadelphia, PA to Land O' Lakes, FL
Jorge provided exceptional service transporting my auntâs Shih Tzu from Philadelphia to Land Oâ Lakes. From start to finish, he kept us updated with regular messages, photos, and videos, which gave us complete peace of mind throughout the journey. He was professional, reliable, caring, and clearly treated our dog as if he were his own. The entire process was smooth, and our dog arrived safely and comfortably. Jorge was a pleasure to work with, and I highly recommend him to anyone needing pet transportation. We will absolutely use him again for any future transportation needs!
Shipment from Bethpage, NY to DeSoto, TX
Lori was absolutely exceptional. From the moment she picked up our puppy in New York until she safely delivered him to in Texas, she maintained consistent communication and kept us updated with photos, videos, and FaceTime calls throughout the journey. Her professionalism, care, and attention to detail gave us tremendous peace of mind knowing our puppy was in such capable hands. We are truly grateful for her outstanding service and would highly recommend her to anyone in need of reliable and compassionate pet transportation
Shipment from Evanston, WY to Billings, MT
Great service Suzanne is very nice and on time. We are blessed for her to bring are dog home.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,605+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.