CitizenShipper Reviews:
What 80,632+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 80,632 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Dallas, TX to Baltimore, MD
What an awesome team!! Communication was great Luna was well taken care of and safe. Will definitely refer and support!!!
Shipment from Pullman, WA to Crawfordsville, IN
James was very pleasant when he arrived and my dog looked to be doing very well. I was told by the individual holding my dog for pickup that Christina, who I talked to, to organize the trip prior to being connected with James, was not very pleasant. I was informed that James had no information, like the address he’d be picking up my dog from and did not have any contact info for the individual who had my dog. All he had was my number. Had I not asked if he had that information, it could have delayed the pickup even further.
Shipment from Middletown, VA to Naples, FL
Melissa did a wonderful job with our two puppies. She kept in touch and was very attentive to the young pups. I can recommend her for any transport of your fur babies.
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Shipment from Athens, AL to Knoxville, TN
This team was great. Reasonable pricing. Gave me instructions, they asked and answered questions. Coordinated with the seller to make this experience smooth. I was updated along the way until our furry baby came home. Will use again. Thank you!
Shipment from St. Cloud, FL to New York, NY
I thank you with all of my heart for getting Shadow here from St. Cloud, Florida to the Bronx, New York safe and sound not only on time but before time I thank you and I appreciate your services. Very grateful for everything you have done. God bless you drive safe and stay safe.
Shipment from Mansfield, OH to Negaunee, MI
Excellent service and he went above and beyond to care for our puppy! Highly recommend him.
Shipment from Folsom, CA to Chicago, IL
Steven was really quick, and kept updating me the whole way. I would definitely do it again!
Shipment from Skaneateles, NY to Roland, AR
Excellent, professional service - the driver kept me up apprised of his progress, and arrived on time - highly recommended !
Shipment from Detroit, MI to Maxwell, NE
Tina did an amazing job delivering the dog safely to his rightful owner. I trust her 100%, and her communication was excellent throughout the entire delivery process. Highly recommend!
Shipment from Fort Carson, CO to Magnolia, TX
Oh Wow, Tim was absolutely FANTASTIC!!! He communicated with both parties, made us feel like our Pup was safe, & texted us pics of our Pup looking happy throughout the journey. We can't thank you enough, Tim. You are the BEST!!! Just a delightful experience, thank you so much 😊
Shipment from Cary, NC to Morgan Hill, CA
Alex the driver was great.
Shipment from Palm Bay, FL to Norfolk, VA
Great communication and on time , they transported my daughter’s cat from Florida to Virginia. Will definitely use them again if the need arises.
Shipment from Miami, FL to Key West, FL
Very grateful for Sharessa. She got my boy home safe, sound, and happy I absolutely recommend her for anyone in need of transport.
Shipment from Naples, FL to Fort Wayne, IN
Christina delivered my kitty with genuine care and even drove straight through so Mia didn’t have to deal with hotel stops or delays. I’d happily recommend her and would use her again when needed.
Shipment from Los Angeles, CA to Fountain, CO
I got my dog really fast! I was skeptical at first bc this was my first time ever using a pet transporter but it was worth it. Communication was good as well and she took great care of her while on the trip. I really appreciate Krystal and her husband for reuniting me with my furry friend.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 80,632+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.