CitizenShipper Customer Reviews:
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At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
Look no further for a transporter! If you want someone that is 100% reliable, always in touch, and great with your animals, Kris is your guy. I had booked VIP with another transporter who did not have any reviews which did not work out. They were cancelled before pickup. I was leery of finding someone good after that experience, but I placed another bid request and Kris responded. His reviews were awesome, and now I know why. He is everything you will want in a transporter and more! He was on time for the pickup. He shared a GPS AP with me to track the long trip from Austin to Malibu. He took lots of pictures for me from Rest Stop Doggie parks to my dog comfortably on the bed at a Motel 6. If I could give him 10 stars I would. I can't recommend him enough, and I will definitely use him again. Thank you, Kris for being so awesome and taking such good care of my rescue.
On time, got regular updates and pictures. good communication and best quote!!
Cee was an incredible driver! Took care of my dogs like they were her own! Communication was great and she always sent pictures!
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Unreliable. He called me two days before scheduled pick up to try to pick up my dog that same day. I wasn’t available for him to pick her up then, but I said he could pick her up Sunday, which is one day before schedule pick up. He said no problem and that he would figure it out to pick her up on Monday the original scheduled pick up date. Sunday morning he cancelled my pick up. I had to cancel my flight lose that money and then drive my dog. He did send me my deposit back.
Transported Toby 104 pound German Shepherd, with separation anxiety from Portland, Oregon to Spartanburg, South Carolina, along with a few extra items for the dog. He did good with communication and always replied promptly. The GPS location was a huge stress reliever. I really enjoyed the fact that he made a good timing but also made very frequent stops (saw on gps) to let the dogs stretch their legs go to the bathroom and maintain comfortability during the long haul. I appreciate and thank you for your service and would highly recommend him to anyone!
I'm a veteran that just recently lost my service dog and I needed to be able to get one that could be trained to address the issues that I have from the military service. I found one and then had to worry about how to get him here. In steps Samantha who was amazing!! She got here exactly when she said she would and couldn't have been any nicer. Puppy is safe and sound and in his new home. I wouldn't use any other person other than her!!
John is exceptional. It was my first time transporting my dog and I was very nervous. He treated my dog well on her journey and sent videos and pictures along the way. John took her for beautiful walks and I could see that my dog was comfortable with him. He communicated clearly and my little one arrived safe and happy. I will absolutely use John again. He did a fantastic job.
I would give 10 stars if I could. Kenneth took such wonderful care of my tiny little Gucci! Arranging pick up was fast and easy. Throughout the trip, I received regular travel updates with photos. Drop off was almost exactly at the time he said he would arrive. Kenneth provided superior service! Thank you so much for taking good care of my baby!
She was wonderful ❤️ and I can't explain how excited I was when she brought me my babies the videos and live tracking was just absolutely amazing!
Extremely satisfied with the love and care she provided for our sweet Maggie. It is so comforting knowing that our pet was cared for and comfortable on her trip from the east coast to the west coast. I highly recommend Momma T.💕💕💕
The absolute best experience! Took excellent care of my pup and was incredibly professional. Sent pics and kept me informed of location every step of the way. Will absolutely use Semper Fi again!
Brandon & Latasha did a great job getting my new pup to me. They took good care of him and communicated with me the whole way. Grateful for their service!
Very great service! On time! And great communication! Super nice people and very understanding!
I received a last minute cancelation from this company a day before the pick-up. Pick up is scheduled tomorrow 07/26, but trying to call her today 07/25, but she is not responding, nor answering my text. My only request is for them to respond, so I know my next plan of action, but no response, so my plans were changed because of this.
Great shipper, even with my large German shepherd, got him there on time with no issues!