CitizenShipper Reviews:
What 76,280+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 76,280 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Cape Elizabeth, ME to Winnsboro, TX
Bill was communicative during the whole trip (from Maine to Texas), made great time and it looked like the pups were well cared for. He was easy to book & was able to come two days after booking! He was great with one of our reactive pups and was able to put him at ease right away. Highly recommend!
Shipment from Tupelo, MS to Los Angeles, CA
There are just no words to describe this amazing man!! My babies were in an emotionally fragile state when CJ came into the picture. My babies had been at the vets office for several days, out of state. When arriving at the vets office they were very cautious about who they were allowing my babies to go with. CJ actually suggested bringing them home to his own home for a few days. This action allowed my babies to re establish trust in people!! I just can't imagine finding a more caring and trustworthy person to transport any fur baby for their journey thru out the country! I consider myself extremely lucky to have found such an amazing soul.
Shipment from Gallipolis, OH to Denham Springs, LA
OMD Travels is a great professional transporter! Took very good care of our sweet boy! Highly recommend!
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Shipment from New Port Richey, FL to Amarillo, TX
I received my cat safely. Yvonne was friendly.
Shipment from Greenville, SC to Grand Rapids, MI
Great experience with Gloria. Transport was fast. 11 hour trip and she drove straight through with bathroom breaks along the way.
Shipment from Plainsboro Township, NJ to Foster City, CA
Mora provided an excellent service. Pickup and delivery were exactly as scheduled, and she took wonderful care of our dog, sending videos and photos multiple times a day. I highly recommend her.
Shipment from Shelbyville, TN to Frisco, TX
I couldnât be happier with the pet transport service from John! From start to finish, the entire experience was exceptional. My pets were treated with genuine care, kindness, and professionalism every step of the way. Communication was excellent throughout the journey, with regular updates that gave me complete peace of mind. It was obvious that my petâs safety, comfort, and well-being were the top priority. They arrived happy, healthy, and stress-free, which speaks volumes about the level of care they received. Reliable, punctual, compassionate, and incredibly professionalâI truly couldnât have asked for a better experience. I highly recommend Johnâs service to anyone needing pet transportation. I will absolutely use them again in the future. Thank you for providing such outstanding care and making what could have been a stressful process completely worry-free!
Shipment from West Palm Beach, FL to Stone Mountain, GA
From first communication to arrival, it was flawless and stress free. Every question was answered and Arnie allayed all of my fears. Transporting a blind rescue dog can be scary for everyone but he face timed me during transport to reassure me that my new pup was doing just fine. I would recommend Exquisite Pet Transportation wholeheartedly. They live up to their 5 star status! Thank you so much for your flawless service and compassion.
Shipment from Atlanta, GA to Boston, MA
David was wonderful! He instantly put my mind at ease with quick and friendly responses to my questions. He sent picture and video updates of my dog during the entire trip. He was flexible and so easy to work with. I'm definitely going to book with him again in the future since my family and I travel a lot. Highly recommend!
Shipment from Brooksville, FL to Lebanon, OR
Smooth, easy, professional! We had a not so great first experience having someone pick up our trailer, long story short, it didnât work out with that driver. Scrambling to find someone before we flew out from Florida to Oregon, I found ADL, and I swear it was gods work. They were a legit god send! Always there so answer any questions I had and were very prompt to get back to me anytime a day. Trailer was picked up quickly and delivered in a great time frame. Highly recommend them!
All other items from Negaunee, MI to Redmond, WA (1923 mi)
Brandon was great. Very conscientious about goods which were fragile. Good communicator. Kept time estimates. Would highly recommend
Shipment from San Marcos, TX to Spokane Valley, WA
Truly an amazing guy. He asked what i my story with the cats was, i told him i put myself in debt to fly my two friends from texas to WA, and drive their cats to wa from there too. Due to them being homeless, in toxic situation i gave them all i had. He let me keep my money, didnt make me pay him. He is so amazing for that he truly deserves all the good the world has to offer! THANK YOU! For your kindness. It means more than you can ever imagine. After losing literally everything i had, he showed me there are still nice people:) i am forever grateful
Shipment from Killeen, TX to Charleston, SC
Iâm so grateful for the help! Thank you so much
Shipment from Darlington, SC to Sacramento, CA
Kristen was perfect!!! She arrived at our home for the pickup on time and delivered Ollie to my daughter on time. Zero complaints. She sent pictures as well as provided her location the ENTIRE transport. Ollie was delivered on time, safe and sound. If we ever have to have one of our fur babies transported again in the future, we will DEFINITELY use Hayley's VIPaws Express Kristen.
Shipment from St. George, UT to Wilmington, NC
Hayley's service was exceptional. It was like having a dear family member take my pet to our desired location. I trusted her 100 percent. She kept me up to date with pictures 3x a day! I knew from the moment I picked her, I would feel secure and happy in my choice. She is so loving and sweet. Don't hesitate at all with booking her. She is worth every penny and more. I feel I gained a dear friend too. When you want the best for your baby, just pick Hayley, she's a natural pet lover and will do her very best to ensure your pet is happy all the way to their destination.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 76,280+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.