CitizenShipper Reviews:
What 76,280+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 76,280 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Ocala, FL to Old Orchard Beach, ME
Marc was communicative and fast. He delivered a calm and healthy Sophie after a 1355 mile trip. I would be happy to use K9 again if the need arises
Shipment from Parkerfield, KS to Yucaipa, CA
Patty was able to pick up my last minute need for my pets to be moved! She was very communicative and sent photos! my dogs loved her! we had a few hiccups but nothing was Pattys fault and she handled it all so well! would recommend over and over again and would use again!
Shipment from Orange City, FL to Douglasville, GA
very great with communication
Ready to ship? List your pet, vehicle, or household item for free and compare quotes from background-checked transporters.
Shipment from Quakertown, PA to Indiana, PA
Annie is amazing!! She updates with photos, texts and gps live-tracking. She is super sweet and kind and you can tell this isnât just a job for her, she genuinely cares deeply about the animals! I highly recommend her for any of your pet transport needs.
Shipment from Knoxville, TN to Columbus, MS
Transport was prompt, professional, patient, friendly and reliable. Roomy transport vehicle, Iocation and picture updates and water/potty breaks for the pet! I highly recommend him.
Shipment from Riverside, CA to Denver, CO
CJ is wonderful! he brought her in record time and Willow did not want to leave him. That says everything. He is truly five star.
Shipment from Wolfeboro, NH to Harrisonburg, VA
Thank you so much! Jeffrey is so professional, highly recommended!
Shipment from Chesapeake, VA to San Antonio, TX
Loved her experience and she delivered my dog on time with no hassles. Definitely recommend in the future for her services!
Shipment from Syracuse, IN to London, KY
Very responsive and kept us updated on their location, time of arrival, photos etc. Would use Samuel again. Thank you
Shipment from Pass Christian, MS to Annapolis, MD
Matthew and the entire Citizen Shipper experience was excellent. Actually, both exceeded my expectation. Matthew made it work: great communication, on time, a fantastic job. A big thanks to Matthew.
a safe, band saw, and sewing machine
Jay was great and very personable. Brought everything needed for a difficult task of moving an antique safe fit me and delivered it with no damage. I very much enjoyed working with Jay and will contact him if I need anything else moved.
Shipment from Syracuse, NY to Grand Lake, CO
Very good communication and took really good care of the puppies.
Shipment from Moses Lake, WA to Rio Verde, AZ
Travers Family Transport made such a long trip for a lil fella bearable! They kept me updated with texts and pics the entire time. I really appreciate the time and effort put forth to deliver our new baby kitten, Hudson (originally known as Damon).
Shipment from Yorktown, VA to San Diego, CA
Thank you Jose for getting Simba where he needed to go safely! We appreciate your help!
Shipment from Amarillo, TX to Murrells Inlet, SC
Very professional and flexible with scheduling. Made the whole process easy and worry-free. Would book again!
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 76,280+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.