CitizenShipper Reviews:
What 73,967+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 73,967 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Summerfield, NC to Lafayette, CA
We had an exceptional experience with Annie transporting our dog over 2500 miles, from coast to coast. From start to finish, she was professional, communicative, and clearly passionate about what she does. Entrusting someone with your pet for that distance is not easy, but Annie made the entire process feel safe and seamless. She provided regular updates, photos, and check-ins throughout the journey, which gave us tremendous peace of mind. Our dog arrived calm, healthy, and well cared forâhonestly, it felt like Annie treated him as if he were her own. Beyond her reliability, what truly stood out was her attention to detail and genuine compassion for animals. She ensured proper rest stops, comfort, and consistency the entire way. If youâre looking for someone trustworthy, experienced, and deeply caring to transport your petâespecially over long distancesâAnnie is absolutely the one to choose. We would not hesitate to use her again!đ€©
Shipment from New York, NY to Phoenix, AZ
Osman was terrrific. My Lhasa Apso, Phin, is 14 years old and Osman took great care of him from NY to Arizona.. He sent me daily pictures and updated me with how Phin was doing along the way. I highly recommend his service.
Shipment from Washington, DC to Miami, FL
Horrible service, cancelled us two hours before pick up. If you ever have the chance to acquire his services, donât do it. Even though he will probably debate this. I was gonna pay over 1k for dc to Miami, and leave us at last minute with a message of âgoodbyeâ. If I could Iâll give 0 stars
Ready to ship? List your pet, vehicle, or household item for free and compare quotes from background-checked transporters.
Shipment from Escondido, CA to Riverview, MI
Made a stress free adventure for a nervous dog, wonderful guy!
Shipment from Three Rivers, MI to Brainerd, MN
Sharessa kept me informed of where our puppy was and had photos sent upon request. Thank you again đ„°
Shipment from Paradise Valley, AZ to Alexandria, VA
Great experience! Took good care of our dog cross country and provided daily updates and photos.
Shipment from Birmingham, AL to Brentwood, NH
Tammi was amazing! She handled our two crazy Belgian Malinois so good. She was so sweet when I changed plans and was able to adapt and it not be stressful. She loved them like her own and sent so many pics and videos throughout their trip. She made sure they always had water and potty/play breaks and delivered them on time. I would hire her again!! Thanks Tammi!
Shipment from Columbia, SC to Holly Ridge, NC
Excellent experience! Great communication, punctual on promises and patient during drop off! Beyond grateful and will use them when needed again!
Shipment from Advance, MO to Goshen, IN
Shonda was absolutely amazing. Made sure my sweet dog got safely to me, and was super friendly and communicative the whole way. I was never once concerned, and she was super helpful and kind once she got here, despite how late it was. I'll definitely use her again for any animal travel needs I have :)
Shipment from Chandler, AZ to Las Vegas, NV
So kind and friendly and understanding of my large dogs special needs and personalities. My pups were well cared for on their VIP solo ride which was also very affordable!
Shipment from Rock Valley, IA to Elmira, NY
Very satisfied. Great communication, Excellent service!
Shipment from Monroe, NJ to Las Vegas, NV
Arete was great! They sent me video and pics during his potty breaks/feeding time. They arrived at our house sooner than expected. All in all i would say that they are an amazing service and I recommend them to everyone!
Shipment from Killeen, TX to Emeryville, CA
Company was booked to transport my Vehicle state to state. I gave them an open window on pickup but stressed that because my flight was on a certain day drop off needed to be after I arrived. This was the first conversation we had I had to make sure delivery was after my flight. I did not like going back and forth with the company after they told me they needed to drop off my vehicle a day earlier before I got there. When I told them I wonât be there a day earlier customer service told me to figure it out. I eventually told the representative not to call me anymore due to them hanging up in my face. Company did what they wanted and dropped off my car a day earlier anyways. I did not want my car to be left unattended in the Bay Area (the capital of auto thefts) without me there and if the company couldnât deliver on or after what I asked it should have been communicated. My vehicle came with no issues but their customer service should be reevaluated.
Shipment from Ann Arbor, MI to Centennial, CO
Benjamin was great! We had a time-sensitive pickup window and he made it happen. He communicated frequently during the trip, shared pictures and videos, and made great time. Would hire him again.
Shipment from Kansas City, KS to Murfreesboro, TN
La familia was so amazing!!! I adopted a breeder surrender dog that was very timid and scared. They brought him to me from 600 miles away. They kept frequent communication and sent lots of pics and videos without me asking. They updated me often with ETA and other details. They were so loving and patient with him. They took him on walks often, even changing his diapers, as heâs not housebroken at 7 years old, due to being confined to a kennel every day all day. The foster family saw the videos of him standing tall, not cowering like he has been doing, and knew he was being loved and cared for by the transport crew. He trusted them and wasnât scared of them. They even gave him a soft warm blanket and a big dog stuffed animal to comfort him. I canât say enough great things about them, and highly recommend them. If I ever need animal transport again, I will solely use them!!
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 73,967+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.