CitizenShipper Reviews:
What 73,967+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 73,967 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from San Diego, CA to McMinnville, TN
Devin was the absolute best! Definitely recommend him to transport your fur babies. Communication was above and beyond.
Shipment from Seattle, WA to New York, NY
Moving across country was a stressful experience but couple of paws made the trip for our dog smooth and stress free as possible even though he gets anxious.
Shipment from Bowling Green, KY to Hughson, CA
This guy is great. Left North Carolina on a Monday and was in my California driveway on Thursday. He doesnât waste any time and is a great communicator. Highly highly recommend.
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Shipment from Wayne, PA to Jupiter, FL
Sam did an excellent job transporting our two dogs in comfort and ease. I would highly recommend Sam for your furry family transport person. He was punctual, communicative and trustworthy. Thank you Sam!
Shipment from Sheldon, IA to Highland Park, NJ
Excellent service and excellent people. They helped get my daughterâs puppy here on time for her birthday. I received updates all along the way. Thank you for making my daughterâs birthday special.
Shipment from Port St. Lucie, FL to Arkadelphia, AR
She was amazing! setting up time and date was bot professional and easy, i felt super safe and confident my dogs were in good hands the whole ride. Video updates and life 360 live tracking was great, thanks so much.
Shipment from Centralia, IL to Emlenton, PA
Wonderful carrier, gave us updates and took amazing care of our puppy. Absolutely would request this company again for any pet carrier needs.
Shipment from Las Vegas, NV to Lawrenceville, GA
Devin was very communicative with texting and sending pictures. He took good care of Molly while driving her to her new home. I recommend him to anyone with a fur baby.
Shipment from Omaha, NE to Detroit, MI
Char was great, she took very good care of my dog and was super communicative during the whole process. I will book with her again in the future!
Shipment from Kite, GA to Murfreesboro, TN
This bid was the lowest so I accepted it. After a few days of very slow responses to my texts and unanswered phone calls and then, after believing everything was going to move forward finally, he cancels on me the DAY BEFORE he was supposed to do the transport. I'm sorry, but after all the communication issues and misunderstandings about pickup and delivery times, "vehicle issues" just didn't cut it! This kid needs to grow up and learn how to do a job responsibly. A side note: Citizen Shipper was more than helpful in their support and another driver was procured!
Shipment from Muscoy, CA to Crossville, TN
What a wonderful person. We had our hands full with moving 2,000 miles with 2 dogs and 4 cats. He took our cats across country and then graciously took care of them until we got there too. I can not praise him enough.
Shipment from Pickens, SC to Gray, KY
Hayley with True Enrichment Logistics LLC did an outstanding jobâhonestly one of the best service experiences Iâve had, period. From the very beginning, her communication was clear, timely, and professional. She kept both me and the breeder fully informed throughout the entire process, which made coordination on both ends smooth and stress-free. What really stood out was how well she handled everythingânot just the transport itself, but the people involved. The breeder even commented on how easy and pleasant she was to work with, which says a lot. Itâs rare to find someone who manages both sides of a transaction this well. She showed up when she said she would, handled the animal with care, and followed through on everything exactly as promised. You can tell she takes pride in what she does and goes above and beyond to make sure everything is done right. If youâre looking for someone reliable, professional, and genuinely easy to work with, I would not hesitate to use Hayley again. Highly recommend.
Shipment from San Luis Obispo, CA to SeaTac, WA
Ricardo was amazing! He took such good care of our puppy and gave us updates and pictures every couple of hours during their long journey. I would highly recommend him!!
Shipment from Kirkwood, MO to Langley, WA
Ok you HAVE to choose Robert for transporting your pet!!! He went above and beyond in every single way possible. He was communicative and gave frequent updates that put my mind at ease. He treated my dog with sooo much care and made sure he had the coziest place to ride in across country. But even more amazing: THE PICTURES Robert sends!! You guys, these are like wildlife photographer level. The pictures made us so happy and made us feel like our dog was on a GRAND ADVENTURE rather than being rehomed for a sad reason. I mean the pictures just made our life; we are getting na album printed! Iâm telling you, donât even consider hiring anyone else. HE. IS. YOUR. GUY! Somehow I wish I had another pet to rehome cross country just so I could hire him again.
Shipment from Frisco, TX to Danville, CA
Kat did a great job transporting Sunny from TX to CA! Thank you!!
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 73,967+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.