CitizenShipper Customer Reviews:
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At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
Where do I even begin! I was so hesitant to have to ship my 8 week old puppy from Houston, TX to New York - never mind with a stranger… and not to mention extremely last minute (2 day notice) From the second Sam messaged me I knew he was a great fit. He put my mind at ease almost immediately and I knew my Maggie would he in great hands. Sam started a group text with everyone who was involved with flying my puppy to NY, shared his flight info immediately, and even gave us the ability to GPS track him once he picked up our puppy! He texted the whole entire journey from Leaving his house to arriving in NY. Sam was incredible from start to finish and we could not recommend him anymore!!!
Professional driver with a nice large van. Will be happy to use them again.
If anyone is looking for a professional and timely dog transportation company, that has great communication and updates, with daily photos of your pup along the way, DogsRUs is the perfect company to choose. I was kept well informed during the trip, and any questions asked were promptly replied. With the frequent updates and photos I knew my pup was in good hands and was being taken care of during the journey. Highly recommend DogRUs, and will surely use them again for any of my pet transport needs, and if you do too, you won't be disappointed!
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Jungle Buddlies was great! I needed to transport my cats cross country from CA to DC and they did a wonderful job. The cats are doing great, adjusting well. Jungle Buddies kept me updated throughout the trip, sent pictures every day at least once. I would recommend them to anyone needing pet transport. Thank you so much!
Extremely prompt and responsive
Super to work with. Very prompt, pleasant and extremely reliable. Could ask for a better transporter.
She was the best! She was polite, thoughtful, and very friendly. She accepted our drive with short-notice, spoke with us by phone, and communicated regularly throughout with texts and pictures. She is a devoted dog lover who handled our massive puppy with great care. I recommend her 100%!!!
Nice to work with.
Very nice to work with and does well with communication!
My experience was consistently great through out the process. From the pick up to the updates/ETA. This was my first experience using an animal transport service and they have exceeded my expectations.
Keith did a great job bringing my new puppy home. Caring and efficient service.
They picked up my little Rosie in Washington and brought her all the way to Ohio for me! They were so easy to work with and updated us whenever something changed. They sent lots of pictures and videos throughout the trip. They got Rosie comfortable blankets and even had some anxiety meds for her to help her calm down. They were absolutely wonderful. It's hard to find someone you can trust with your pets, but I would 100% trust them with mine anytime. Can't give them enough credit.
Kim was super easy to work with, friendly, and took great care of our dog. I would not hesitate to hire Kim again the future.
Deborah got the job done and within the time that she promised. She is reliable. The only thing I would suggest is that she have a better set up to separate big dogs from little dogs and less clutter. She had some mechanical problems prior to pick up but her car made once repaired.
I am very disappointed with Tonica and the fact that she scammed us out of $800!!! DO NOT BOOK WITH HER. We have already reposted her along with several other people that have experienced the same thing as we did. We booked her almost a month ago, to transport my Moms dog from CA to TX, as my Mom is moving with me due to a death in our family. At first Tonica was very responsive, and kind and I was happy I found her. She asked for payment upfront via CashApp, which I thought was strange but I ignored my gut and wanted to book her before it was too late. She then became unresponsive, over the next few weeks… And tonight something told me to check on her page and look at her reviews, and I am so glad I did. At first she had nothing but five star reviews, but over the last several weeks, her reviews have been one star, and people have been complaining that she has ghosted people, excepted payment, not responded back, and not refunded money. A lot of people have been scammed by her, she has been reported… Do not book her. Don’t fall for her scam like I did. I can’t believe that she would do this to people… It’s just horrible.