CitizenShipper Reviews:
What 76,280+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 76,280 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Thomasville, NC to Lynn Haven, FL
Went smooth, Communication was great
Shipment from Linden, PA to North Kingstown, RI
She was very attentive and compassionate with my pup
Shipment from Pittsford, NY to Tangerine, FL
Fantastic experience. Great communication and service. Definitely recommend and would use again. Sabrina took all the stress out of the situation and my pup was delivered happy and right on time. I can't say thankyou enough!
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Shipment from Chicago, IL to Burleson, TX
âââââ Melisa did an outstanding job transporting our dog, Roofie, from Chicago to Texas. The entire experience was smooth and stress-free from start to finish. She was extremely communicative throughout the trip, keeping us updated every step of the way and sending multiple videos so we could see how Roofie was doing. Our dog normally doesnât enjoy traveling, but in every video he looked relaxed, content, and happy, which gave us tremendous peace of mind. I was also genuinely impressed by her vehicle setup. It was incredibly safe, clean, and well-designed for transporting pets; honestly, it was the first time Iâd seen a setup like that, and it exceeded my expectations. Overall, the service was exceptional. Melisa clearly cares about the animals she transports and goes above and beyond to ensure both the pets and their owners have a great experience. I would absolutely recommend her to my friends and family and wouldnât hesitate to use her services again.
Shipment from Ligonier, IN to Sturgeon Lake, MN
Sarah was amazing. She responded quickly to my request to transport our 9 week old puppy from Indiana to Minnesota, and picked her up the same day. Met the breeder for me and off she went. Pictures, videos and updates all along the way. Never had a doubt in my mind that our baby was in great care. Truly appreciative of her and the great service she provided. Donât hesitate to book with AristoPet Care & Transport!
Shipment from Richmond, VA to Newark, NJ
Great communication and very responsive. I was able to coordinate the moving of a passenger van from Richmond, VA to Newark, NJ all over text with clear communication including photos. They accommodated the same day project the day after my first reach out. I am pleased they got the job done.
Shipment from Fort Worth, TX to Orlando, FL
From the moment Ms. Joletta and her husband picked up Luna in Fort Worth, Texas, until she safely arrived in Orlando, Florida, they provided nothing short of exceptional service. Transporting a beloved pet can be stressful, but Ms. Joletta made the entire experience smooth, professional, and incredibly reassuring. She cared for Luna as if she were her own, which meant more to me than words can express. Throughout the journey, she kept me informed with regular updates, photos, and communication. Whenever there was a delay, she let me know immediately, explained the situation, and kept me in the loop every step of the way. That level of transparency gave me tremendous peace of mind. It was evident that Luna was treated with kindness, patience, and genuine love throughout the trip. Knowing my girl was in such caring hands made all the difference. I wholeheartedly recommend Bubbies Transport, and especially Ms. Joletta, to anyone looking for a trustworthy, compassionate, and reliable pet transporter. If I ever need pet transportation services again, I won't hesitate to choose them. Thank you, Ms. Joletta, for bringing Luna home safely. I am truly grateful, and may God bless you always!
Shipment from Wray, GA to Los Alamos, NM
These guys were great!! Very communicative while transporting our pup. Professional, efficient, and caring. 100% would recommend!
Shipment from Tucson, AZ to Wausau, WI
Fantastic, excellent communication, will use him again! My dogs loved him.
Shipment from Dallas, TX to Pittsburgh, PA
Royal Rides. Professional all the way. Highly recommend.
Shipment from York, SC to Boise, ID
From start to finish my experience was fantastic. she treated my dog like her own. wouldn't hesitate to use again.
Shipment from Hankamer, TX to Monroe, MI
Was god send Tammy was completely relaxed with him. He sent regular updates with pic and vidoe. Would definitely recommend him for any of your pet transporter needs.
Shipment from McHenry, IL to Ashburn, VA
Barry did a fantastic job driving our dog from IL to VA. He only had our dog so she got his full attention. I would highly recommend Barry for any pet shipping needs.
Shipment from Chicago, IL to Channelview, TX
I could not have been any happier with my experience!!! Sending a loved one via a carrier is never easy especially for it being my first time. However, Brian and his daughter put all my worries at ease and were very communicative!! They sent pictures to ensure me my dog was safe, being well taken care of and just to help with my anxiety with the process. Couldnât have asked for a better carrier. Thank you Brian for all that you do and for the love you show our pets!!! Youâre doing such an amazing job and wish you nothing but the best!!! 10 stars!!
Shipment from Palm City, FL to Ocala, FL
Excellent experience! They safely transported my Great Dane to Ocala and kept me updated the entire trip. Professional, reliable, and clearly care about the animals they transport. Highly recommend!
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 76,280+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.