CitizenShipper Reviews:
What 976+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 976 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Palm Springs, CA to Jackson Township, NJ
Horrible experience all around. On dropoff our drivers arrived 2.5 hours late simply because they woke up late. I had an air tag in my belongings so I could see that they arrived to the drop off location.the day before and they were present in the nearby area the morning of drop off therefore their lateness was not due to traffic or any other factors but simply negligence. I had hired movers to help with unloading items from the truck into my storage unit and I had to pay them $225 extra since the movers arrived 2.5 hours late and that time was wasted. Not to mention we had to just sit at the storage unit for 2.5 hours just hoping they’d show up. When I messaged XpertTrans to receive compensation for this since having to pay the $225 extra was due to their drivers being late, they said “well, the truck drivers helped unload items and it would have cost more than that if you hired them to move things”. The thing is, I did not ask the truck drivers to help unload and we had hired movers to do it, so this was just an attempt by Xpert trans to get away with me having to pay additional fees due to their drivers negligence. Now for the actual transport of items across the country, the truckers informed us only when they arrived to the storage unit dropoff location that the entire truck had been searched for 2 hours and every item had been opened due to police or inspectors stopping their truck. They should have notified us of this right away when it happened. When the truckers arrived on pickup day, there was a random huge wooden palate taking up space in the truck. I was not informed they would be shipping other items at the same time as our items. There was enough space in the truck to fit our items so luckily we were Ok on space. The truck drivers were horrible with communication and simply did not respond to my texts at all. I was told by the dispatcher that that’s because they were driving on the road but there was two of them so surely one of them could have answered a text while the other was driving. Had I not had an apple air tag in the car, I wouldn’t have known where my stuff was at all and I would have been especially freaked out on droppoff day when they were so late since the drivers were so unresponsive. And, on pickup day the drivers arrived late and the dispatcher said they had to go through customs so I suspect the drivers were coming from Mexico which is not something I was informed of when signing up. Overall the experience was stressful and it cost me extra money due to their drivers so I would not recommend. I took screenshots of every single interaction I had with the dispatcher and driver in case they try to come back and claim what I’m saying is not what happened.
Shipment from Charlotte, NC to Brooklyn, NY
Dave was exceptional! He went out of his way to accommodate us, kept in close communication throughout the (3-day) journey, and treated our dog as if he were his own. I highly recommend Dave and would turn to him first if we need to transport a pet again.
Shipment from Sacramento, CA to California, CA
Ricardo was amazing! My kitten Chicky has an eye infection and Ricardo make sure to accommodate her special needs and keep her separate the entire ride. He sent me pictures, shared his location and gave great updates every stop of the way. Not to mention his prices were reasonable especially for his great care and dedication! Thank you Ricardo for brining my chicky girl home safe and sound 🐱💗
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Shipment from San Diego, CA to Dayton, TN
We booked with Paws Door 2 Door and we are so happy we did! They were excellent. We had a very specific pick up date and time and they were on time and made it very easy. They communicated frequently with pictures and updates and we were able to track our dog the entire trip. Our dog is a blue tick hound and can be a handful. They handled her so well and she arrived happy, safe and in great shape.. I can’t say enough floor things about them. The sweetest couple! We are very happy!
Shipment from Bradenton, FL to Corning, NY
I am extremely satisfied with the service I was provided. My driver,Yvonne answered her phone and my questions with care and concern. She took very good care of my three cats who she drove to New York from Florida. I am so grateful for Citizen Carrier and the opportunity they gave me to have my animals driven to me when I couldn't transport them myself. Ten out of ten.
Shipment from Drexel Hill, PA to Stillwater, MN
Fantastic communication, prompt pickup and drop off, and multiple check-ins with photos. Our dog was clearly so content the entire time. We’ll absolutely be using 4K again, and referring them to our friends. They’re worth every penny (and still super reasonable).
Shipment from Detroit, MI to Seattle, WA
Bubba’s Transport provided smooth and safe transportation for my two dogs from Detroit to Seattle. I was able to track their progress in Life360, got frequent photos and text updates, and they even arrived earlier than expected. It was my dog’s first time traveling without me and Leann’s genuine care for my pups put my mind to ease. Definitely recommend!
Shipment from Cheektowaga, NY to New York, NY
Amanda was a dream to work with. She was very informative through the whole process I was a bit skeptical through out the whole process but her reassurance helped me ease. She always gave me updates and sent pictures. She was even lovelier in person. Thank you so much Amanda.
Shipment from Boring, OR to Paso Robles, CA
Great experience considering this was the first time ever using this app and service. Ricardo was very responsive and timely, he really took care of our pup. Definitely would book again and recommend.
Shipment from Portland, OR to Portland, OR
Excellent service and friendly with my pup! Highly recommended.
Shipment from Tampa, FL to Philadelphia, PA
I would definitely use LaFamilia again! They were very nice to Kiara . I got videos throughout her travels and Kiara made it home safely.
Shipment from Philadelphia, PA to Weyerhaeuser, WI
Thomas was awesome. Provided updates throughout and worked with my schedule, put the puppy’s well-being ahead of making good time and took breaks when needed. A+! She arrived happy and safely.
Shipment from Spring, TX to Kansas City, MO
My family is grateful to Michael for the help he gave us at all times, he was always communicative and very punctual the puppies arrived well, Thank you Michael for the hard work you did during this trip taking care of these puppies, We definitely recommend it and we hope to make more deals soon. Don't hesitate to book with Michael.
Shipment from West Allis, WI to West Milwaukee, WI
Very helpful and prompt
Shipment from Houston, TX to Keystone, CO
Mindy was amazing!!! She messaged me so fast on setting up arrangements and stayed in close touch. Throughout the transport I received photos, gps tracking, and updates. My dog was going to my sister and dad and she kept in touch with them as well to ensure he could get home safely. I was so nervous about this experience but so glad I moved forward with booking this. A lot of messages I got from others said I couldn’t send a bag and dog food bag but Mindy had no problem with that. I can’t believe she got him there so fast with such a long drive. If you need someone to transport your pet she is the best!
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 976+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.