CitizenShipper Customer Reviews:
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At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
5 lbs Miniature Pinscher from Middle Point, OH to Sugar Land, TX (1202 mi)
Melissa was amazing. She was responsive when I reached out and took many pictures of our 14 week old puppies along their 17+ hour journey. She shared her location constantly and was always willing to answer any questions that I had. I highly recommend her. She seems to have a soft touch with the puppies as evidenced by their comfort with her. No reservations at all.
103 lbs Mixed Breed from Port Orchard, WA to Brownsville, TX (2464 mi)
Had love location through entire ride and multiple videos sent throughout the process. Steven would keep me informed if Lila would get down for potty breaks or refused to (not a fan of rain or cold weather lol) there were some obstacles and delays but Steven provided me with discounts on the inconvenience which I GREATLY appreciated. Thank you for taking great care of my girl.
56 lbs Siberian Husky from Lynnwood, WA to Jersey City, NJ (2844 mi)
Toyamarie was a huge help in Sora's trip from Seattle to New Jersey! She was very responsive and communicative. I had no worries that Sora was safe and having fun throughout the whole trip. She was even able to pick Sora up and drop her off earlier than expected, which was a real treat! If you are looking for someone who can reliably and safely bring your fur baby to you, then Toyomarie is the perfect person to ask.
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80 lbs German Shepherd Dog from Bowman, ND to Thomson, GA (1751 mi)
Great communication, courteous, and took care of our newest GSD as their own. This was our first time shipping an animal by ground and they made the process seamless. I would definitely recommend them and will use their services again.
65 lbs Siberian Husky from Berkeley, CA to Stone Mountain, GA (2504 mi)
Thank you very much for getting Urso safely to his new home.
34 lbs Pembroke Welsh Corgi from Hollywood, FL to Santa Fe, NM (1965 mi)
Jill provided 5+ star service for my rescue dog! She adjusted her schedule to add our transport, gave great care to my dog and kept in touch every step of the way - I can't imagine a better experience. THANK YOU JILL!!
34 lbs Mixed Breed from Austin, TX to Houston, TX (166 mi)
Wonderful and great experience! Zoe my baby was delivered safely and happily! Steven was great and offered me a payment plan.
Cars and Light Trucks from Wauwatosa, WI to Tulsa, OK (767 mi)
62 lbs Mixed Breed from Los Angeles, CA to Ellensburg, WA (1079 mi)
I am very satisfied with the service provided by Josh. He was extremely patient and answered all my questions. He picked up our dog from a CDC-approved facility in Los Angeles and drove him safely to Ellensburg. Throughout the journey, he kept us updated with regular messages and photos. Our dog had traveled from India to Los Angeles by flight in an IATA-approved crate measuring 45.3 × 27.2 × 33.5 inches, which Josh also transported along with him. Highly recommend Josh for his professionalism, reliability, and genuine care for pets!
Boxes from Newport Beach, CA to Austin, TX (1372 mi)
10 out of 10! Colleen is truly fantastic! Very professional, punctual, reliable, excellent with communicating and texting updates. She enjoys driving & loves helping others, very caring & loves animals. I would HIGHLY recommend her to anyone to transport, treasured items or animals. You will be in good hands.
49 lbs Cane Corso from Crowley, TX to Stockbridge, GA (849 mi)
Very efficient, I paid in advance for my puppy to be sent home. He stayed in communication with me the whole time. I paid maybe a week up in advance. The day of, he also kept me posted on his arrival time and he had his back seat made with a doggy bed and pillow. I would definitely use him again. I feel at ease knowing my girl is safe with him!
7 lbs Cat from Adelaide, CA to San Antonio, TX (1568 mi)
There was initially some confusion regarding the pick up location and the timing of delivery but Steven ensured my cat Oreo was safe and happy as he could be. Thank you Steven!
50 lbs Australian Shepherd from Canton, MS to El Paso, TX (1059 mi)
Kara was very communicative and sent lots of updates and pictures along the way. Our pup arrived happy and not stressed at all. Would recommend her services!
48 lbs English Springer Spaniel from Portage, MI to La Quinta, CA (2154 mi)
The team did a great and efficient job transporting my dog from Michigan to California in less than 2 days. She seem d happy when she arrived.
Cars and Light Trucks from Boca Raton, FL to Grand Rapids, MI (1412 mi)
Stellar Experience!! This was the first time I've had a vehicle transported, and I was very concerned about communications and reliability. Rod handled this transaction with silky smooth finesse, and quite easily exceeded my expectations. Mine was a unique request which required logistical precision, and Rod worked closely with me every step of the way! I will definitely reach out to ADL next time - Highly recommend!