CitizenShipper Reviews:
What 76,280+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 76,280 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Raleigh, NC to Marietta, OH
I canât recommend this transporter enough! I needed urgent help getting Jimmi Choo to her destination, and he was able to pick her up within just a few hours of my request. The entire experience was seamless from beginning to end. Communication was excellent, with frequent updates that gave me complete peace of mind. Jimmi Choo arrived safe, happy, and clearly well cared for throughout the trip. It was obvious she was treated with genuine kindness and professionalism. I would trust him with any of my cats without hesitation, and thatâs the highest compliment I can give. If youâre looking for someone dependable, caring, and committed to the well-being of your pets, I highly recommend his services.
Shipment from Roswell, NM to Phoenix, AZ
Everything was great and fast and communication was high level!
Shipment from Smithfield, KY to Kilmarnock, VA
Tammy was amazing. She delivered our puppy early with great communication and excellent care. Highly recommend!
Ready to ship? List your pet, vehicle, or household item for free and compare quotes from background-checked transporters.
Shipment from Allen, TX to Belleville, IL
Great team to work with. They communicated the whole way and pick up and delivery were on time. Highly recommend!
Shipment from Las Vegas, NV to Larue, AR
Judy was our driver through Pawfect Partners Pet Transport. She drove our 2 kitties from Las Vegas to AR. I was so anxious having them go without me, but Judy put me at ease and was caring, knowledgeable and kept me posted as they said they would through the car ride. I was quite impressed and would recommend and have already mentioned ed their service to a few people. Thanks Joyce and Judy for the attention that our fur babies needed.
Shipment from Palm Beach Gardens, FL to Margate City, NJ
Rachel was fantastic. the dog had never traveled before and was relaxed and happy. I highly recommend. She treated our dog like family!
Shipment from Wylie, TX to Goldsboro, NC
Simple process, quick transport, 100% recommend
Shipment from Tucson, AZ to Phoenix, AZ
Overall, it was a good experience. Even though Kesha got delayed and was unable to complete the delivery herself, she made sure her husband brought my dog safely. I appreciated that she found a solution and kept me informed throughout the process. My dog arrived safely, and I would use their service again.
All other items from Anderson, SC to Lawrenceburg, KY (384 mi)
I would use him again. More than fair prices. Good guy.
Shipment from West Palm Beach, FL to Nixa, MO
Wonderful! Truly cares about the animal as if they are his own âfur-babyâ! Will definitely use again should the need arise.
Shipment from Murfreesboro, TN to Hinckley, IL
Tyaa and her husband were very kind; prompt and professional. We got several updates and pictures on their journey and we felt very safe with our pup in their hands. We would go back to them in a heartbeat!
Shipment from Bonifay, FL to Corona, CA
Hayley was incredible - im so very thankful - before booking i was very uneasy. but as soon as i booked i felt great about her. and the entire trip i felt comforted with pictures and info. thank you!
Shipment from Waha, ID to Dawson, IA
Oh my gosh!! Our first shipping experience and it couldnât have been better! Emi is fantastic! Great contact, shared photos and info along the way, and the best part, (other than getting my pet safe and sound) she LOVES the animals in her care. Showers them with affection, watches out for them, makes sure their comfort is a priority. She probably takes better care than some owners do. If Iâd trust her with my pet, you know sheâs good because I am picky! Thank you Emi, we appreciate you so much!
Shipment from Thibodaux, LA to Kendrick, ID
I have used Citizenshipper many times and it was my choice once again. My driver, Aaron, was magnificent having to be patient while I found a payment. I received daily reports and photos and things helpful to me about my pet. As usual, the pet arrived happy and unscathed from long journey. I recommend Citizenshipper to anyone needing a pet transport service.
Shipment from Chemurgic, CA to Findlay, OH
Devin took great care of our cat, he did a great job communicating and sent photos and updates, which we appreciated.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 76,280+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.