CitizenShipper Customer Reviews:
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At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
I was concerned at first about being scammed but she definitely relaxed my mind and took pictures and kept me updated on my pups journey to Ny
EXCELLENT JOB! Kept me updated with pictures every 4 hours when they stopped to feed, water, and toilet my dog. They also added me to Google maps so I could view anytime the location they were at. If I ever have to transport again I will be using these wonderful caring people! 💖 🐕 So happy to have my best friend home with me again.
They both were amazing to work with. They were incredibly communicative and quick to assuage any fears regarding the cross country transport. They also were accommodating with me. I loved their updates and continuous photos so I knew that Fizz was in good hands. I highly recommend their services! Thank you again for making this such a pleasant experience.
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Dave did a great job taking care of are dog Oreo. I would use him for all future dog transport needs.
Mannie was so communicative throughout the whole process. He ensured that my dog was comfortable and shared updates the whole journey. Really appreciate the awesome service!
Suzanne was an excellent communicator through the whole process. She got our puppy to us quickly and easily, sending frequent photos and videos along the way.
Extremely satisfied. Bean was picked up at the time they gave and dropped off a little early. Great communication throughout the entire process. Very personable couple. Would recommend 10 out of 10. Five stars isn't enough.
Jacob and Patti from FurFetchers were very communicative and helpful. It took a little longer than expected, but the weather was to blame. I was able to track the whole way and the price was extremely competitive.
She lost my dog. She didn't follow usda guidelines. Dirty vehicle. She lost my dog in the middle of the Mojave desert in mid July when it was 114° and then she continued on to Arizona to drop off another dog after searching for a couple hours. She called me to tell me she lost my dog at 624pm and texted me at 938pm that she was headed to Arizona to drop off another dog. When I reported it to citizenshipper she refused to go back and search for my dog. My dog has still not been found. I reached out to rescues and the rescues in turn reached out to her. She ran out of gas in the middle of the desert, which I don't understand how that happens but a chp officer stopped to help, when we talked to the chp officer after the incident he claimed that he couldn't believe that someone would pay her to transport their dog based on the condition of her vehicle and if they did they must not have cared about their dog. He said it looked like she was living in her vehicle and it looked like a "tweaker van". After looking further on Facebook we found out she had previously lost another dog but that one was found. When I filed a claim on PayPal to receive the deposit back she didn't respond and I had to escalate it to a claim. You'd think after she basically killed my dog she'd at least do a refund in a timely manner. Not to mention changing of pickup times and dates. I would not recommend this transporter, I am still searching for my dog but there is nothing besides 1 gas station about 10 miles away from where she was lost. After she lost Bailey she said that she shouldn't have taken her based on how Bailey was timid and large. When bidding she never expressed any reservations about her being a big dog or asked about Baileys demeanor. Being a transporter you should be well versed in different dog demeanors, you take a dog out of their home and put her with someone who they don't know in a vehicle they don't know. They will most likely be timid and scared. She "accidentally" texted me asking for the rest of payment before she even picked up my dog so she could pay her car insurance. Like I stated my dog is still out in the middle of the Mojave desert in the summer. We miss her and we feel extremely guilty that our dog got put through all this although we are still holding out hope that she will be found. Don't make the same mistake we did.
Great job with the quick delivery of moms 60 lb Bassett hound! These guys are great and communication was exceptional!
Sky provided great communication and delivered my fur baby to me on time. She was great, highly recommend!
Camille was excellent, when she picked up my puppy she sent me a picture of her holding. She said he was perfect and they were leaving there. Camille sent me the app waze which I could track there trip to me.She was amazing stopped with him fed him, gave him water.she also took a picture of him in the crate where he was kept very safe. Camille text me to let me know when they were stopping for gas. She kept me informed and I looked once or twice on the map to see where they were. When they arrived here she had him already for me to hold. Camille was so kind, understanding and so informative throughout the trip. She was friendly, courteous and empathetic to my needs as I waited for my new fur baby to come home. Patience of a saint with me . I do have to say as nervous as I was at first Camille made me feel better I knew he was in goods hands with her. I never met her just hearing her voice the love for animals in her care shined thru. There is so much more I could say about Camille however the most important is the love and care she provided made him feel calm and safe. He was so fine in my arms. Never would know he was on a trip. I personally would give Camille 10 stars not 5. She truly deserves that reward. I also want to provide your name and contact information to others when they need one of the best transporters for pets to travel. Thank you Camille and Citizens Shippers for a fantastic trip for my fur baby and me. .
Gave great care, and great communication!
We didn’t end using Jerald because my cat escaped but Jerald patiently waited for two days to try and help. True gentleman and animal lover. Would use him anytime 💗