CitizenShipper Reviews:
What 74,114+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 74,114 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Charles Town, WV to Norman, OK
Aloha Fresh Start Flight Nanny We cannot say enough amazing things about Fresh Start Flight Nanny and especially Sean. What started as a very stressful, time-sensitive situation turned into an experience that restored our faith in people. We were trying to coordinate transport and veterinary requirements for three cats — Kiwi, Peanut, and Abby — so they could complete the strict Hawaii entry requirements, including microchips, rabies vaccinations, and timing-sensitive documentation to avoid quarantine. The circumstances were extremely dynamic, schedules kept changing, and there was never a simple or straightforward timeline. From the very beginning, Fresh Start Flight Nanny was patient, understanding, flexible, and unbelievably accommodating. Sean went far beyond what anyone would reasonably expect. One of our cats, Peanut, is an absolute sweetheart but nearly impossible to catch and crate. After previous unsuccessful attempts, Sean was completely willing to rearrange his entire schedule and fly into West Virginia early from Texas if needed, just to help capture Peanut, get him safely to the veterinarian, and make sure he stayed on schedule for Hawaii’s strict timeline requirements. Thankfully, a family friend, Becca, was able to safely catch Peanut beforehand, allowing him to make his veterinary appointment on time. Once that happened, Sean immediately adapted again and changed his travel schedule a second time so he could still personally help crate the animals, transport them safely to the hotel, and prepare them for travel the following morning. That level of flexibility and dedication is rare. The moment Sean arrived, all anxiety disappeared. He was calm, professional, confident, and incredibly compassionate with the animals. He safely and gently handled all three cats without chaos, stress, or injury. It was honestly impressive to watch. Throughout the process, communication was outstanding. Sean constantly kept us updated with texts, calls, and photos. He was always accessible, incredibly reassuring, and had an amazing sense of humor that helped reduce an otherwise emotional and stressful situation. And the dedication didn’t stop there. During the flight process, an unexpected issue arose when a flight attendant reported an allergy concern. Instead of panicking, Sean remained completely professional, calmly adapted, secured alternate travel arrangements, flew into Dallas-Fort Worth, then personally drove the cats all the way to Norman, Oklahoma to ensure they arrived safely and on time. When the cats arrived, they were calm, healthy, relaxed, and transitioned into their new environment almost immediately — eating, drinking, exploring, and playing as if nothing stressful had even happened. That says everything about the level of care they received. Fresh Start Flight Nanny is not just an animal transport company — they are genuinely caring, trustworthy, compassionate people who treat your pets like family. Sean, his family, and the entire team went above and beyond in every possible way. Five stars is not enough. We would recommend Fresh Start Flight Nanny to absolutely anyone needing pet transportation services. Professional, dependable, compassionate, flexible, and simply wonderful human beings. Thank you again to Sean and the entire Fresh Start Flight Nanny family. We will never forget what you did for us and for Kiwi, Peanut, and Abby. Mahalo Gina and Frank
Shipment from New Haven, CT to Navarre, OH
Great communication and delivered as promised
Shipment from Jefferson City, TN to Le Sueur, MN
Awesome to work with! 😎 We have already booked again with another pet transport need. Highly recommend!
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Shipment from Chesapeake, VA to Tucson, AZ
I'm so glad I went with this shipper, they truly took such good care of my two 70 lb mutts. Long journey from KY to AZ, but they kept in touch and made sure my boys were comfy and safe. If I could add a few extra stars, I would! Thanks Lexy & Jacob!
Shipment from Las Vegas, NV to Florissant, MO
Safely transported across country
Shipment from Hartsville, TN to Canton, OH
She was amazing kept us updated sent us videos and pictures! I would definitely use her again if I need one of my babies transported.
Shipment from Woodbridge Township, NJ to White Oak, WV
Great to work with
Shipment from Spokane Valley, WA to Chandler, AZ
Helped transport our female cane corso on a solo ride from Spokane,WA to Chandler, AZ. Great at responding and helping our nervous girl get back home.
Shipment from Bloomington, IN to Oro Valley, AZ
Thanks to Benjamin for delivering Paisley Coyote safely to our new home in Tucson... we appreciate it! Great people, excellent communication, and she arrived to our home in Tucson safely!
Shipment from Cape Coral, FL to Canton, OH
Great job
Shipment from Houston, TX to Chicago, IL
Absolutely trustworthy and a dog whisper! Carla picked up my Summer within a day's notice. Took great care of her during traveling safe and sound. Five star pet transporter. Best decision and I was very skeptical of the service. Choose Riley Transport for a 5 star experience with your precious cargo.
Shipment from Scituate, MA to Dallas, TX
Barry delivered our dog safely, on time, and with great communication throughout the process. He made sure she was able to walk and stretch multiple times throughout the trip.
Shipment from Port St. Lucie, FL to Auburn, GA
What a pleasure to work with, they took perfect care of my Frenchie with updates along the way! 100% recommend! Thank you so so much!!!
Shipment from Pinson, TN to Oakdale, PA
I can not even begin to express how wonderful our experience was with Sandersons pet transport. Our rescue pup arrived happy, healthy & in great shape. We were updated every step of the way. They even share a tracking app that allows you to follow their progress. Such wonderful and kind people! I recommend them most highly and without reservation!!
Shipment from Huntersville, NC to Odessa, FL
Highly recommend Tammy! She transported our 5 dogs and 9 cats from Charlotte to Odessa and did an amazing job. She kept us updated throughout the trip, was very caring with the animals, and everything went smoothly. Moving that many pets is stressful, but she made the process so much easier for us. Thank you again!
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 74,114+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.