CitizenShipper Reviews:
What 75,120+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,120 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Chicago, IL to Los Angeles, CA
Stephen did a great job transporting our dog King from Chicago to LA, and even got there a day ahead of schedule. He was super communicative and sent lots of updates, pictures and videos, which we greatly appreciated. So happy we went with All Aboard Transportation!
Shipment from Hastings, MI to Castle Pines, CO
Paul was the BEST!! We were nervous using a transporter for a 1,200 mile journey with a 9 week old puppy, but Paul put us at ease from the start. From the get-go we knew Paul was the one based on his attention to detail - we specifically noticed and admired that he personally responded to each and every review that was left. Throughout the entire process Paul was communicative, transparent, and understanding. He sent consistent updates, shared his location, and even checked in with us post-delivery to ensure our puppy was settling in nicely. If we ever need a transporter in the future, Paul is now our guy!
Shipment from Rosamond, CA to Plano, TX
Ms. Judi and her husband are absolutely amazing! She was very responsive from the beginning of the booking process until my puggy was delivered. Every question or worry I had was taken care of. I would absolutely recommend Paws Across America to my friends and family. Note: I am a very particular person so they really met my expectations.
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Shipment from Huntsville, AL to Las Cruces, NM
I cannot recommend Geovana and her husband enough! Their communication was incredible throughout our dogās multiple journeys. And, their fee was very reasonable for the service provided. We will book through them again if we need pet transportation in the future.
Shipment from El Paso, TX to Bartow, FL
I was extremely nervous having to transfer my 2 month old pup so far away but Tim was so nice & welcoming! I received plenty of updates throughout the trip, adorable pics of my pup to reassure me sheās ok, and even though I KNOW she whined a lot (probably the whole way there) he never once seemed annoyed. Just told me she likes telling lots of stories lol this man is a blessing for this job and to our fur babies! Book with him- you wonāt regret it!
Shipment from Chicago, IL to San Diego, CA
If you are need of pet transport, then look no further! We could not recommend MK Transport enough!!! The whole process was incredibly smooth from start to finish. They were wonderful to communicate with beforehand and answered all my questions. Nicholas transported our dog from Chicago to San Diego with such exceptional care! He made sure to give consistent updates and take our girl on some fun adventures. You could tell that he was in it for the love of the animals! A cross country move is not easy and thereās a lot of moving parts, but MK Transport really helped make a stressful time much more manageable. We were never once anxious or worried about our pup. Thank you again for everything and for keeping our girl happy!!!
Shipment from Rotonda West, FL to Parker, CO
Robert was fantastic! He transported both my dogs with TLC. The little one was a big challenge as well. He had to chase him under the bed out from under the couch about 45 minutes spent just to lasso him up and get them in the car. He handled like a true dog lover. Delivered safe and sound- thanks Robert.
Shipment from Oxnard, CA to Houston, TX
Great communication, very smooth process. Thanks for bringing our sweet girl to us!
Shipment from Murrells Inlet, SC to Troy, NY
Jason provided a great experience. Despite having issues with the citizen shipper app that delayed us getting connected, he did everything he could to reach out and once we got connected everything was seamless. He did a great job staying in touch before the transport, so that I knew exactly when he was arriving for pickup. Throughout the trip he sent me status updates and pictures to let me know how my dog was doing. Drop-off time was exactly what he anticipated and my dog arrive happy and in good spirits. I would highly recommend using Jason for your pet transportation needs!
Shipment from Summerville, GA to Ormond Beach, FL
Leo's Pride is absolutely wonderful for your pet transport needs. Angie safely and kindly transported our new rescue to us making sure he was more than taken care of and loved. She was so accommodating with everyone's schedules. I cannot say enough good things, I highly recommend Leo's Pride. Thank you so much!!
Shipment from Islip, NY to West Palm Beach, FL
I cannot recommend Arne enough! He transported my two Jack Russells from New York to South Florida and went above and beyond every step of the way. He treated and loved my pups like they were his own, which gave me so much peace of mind throughout the entire trip. Arne shared his live location with me and sent videos and updates along the way, and it was so reassuring to see how happy, comfortable, and well cared for my dogs were. He was incredibly accommodating and provided true door-to-door serviceāeven navigating New York traffic to make the entire process as easy as possible for us! I truly could not have asked for a better experience. I will absolutely use Arne again for any future pet transportation needs and will recommend him to anyone looking for someone trustworthy, caring, reliable, and genuinely wonderful with animals.
Shipment from Lakeview, OR to Tucson, AZ
. MysticGuardian went above and beyond to accommodate us. Due to multiple flight issues, our flights were canceled three different times, causing delays in our dogsā pickup. She was incredibly understanding and worked with us every step of the way. She kept us updated throughout the trip, sending photos and regular updates during the drive, which gave us so much peace of mind. Her communication, flexibility, and genuine care were outstanding. I truly couldnāt recommend her more and would absolutely trust her with our pets again.
Shipment from Chattanooga, TN to Macomb, MI
Extremely satisfied! Our flight was cancelled due to high temperatures! John was ready to save the day! Thank you so much. Excellent service, excellent communication! Updates along the way with pictures and ETA! Absolutely would recommend and will use his service again. Thank you!
Shipment from Palmdale, CA to Merced, CA
Excellent service. Janna was very professional and helpful. I was recently injured and had to move for a new job; because of my injury and the heat wave moving my dogs had become a bit of an issue. I put in a bid and Janna was the most budget friendly option; she was honest and open in saying that she was new but willing to go above and beyond for a good review. She not only went above and beyond but also ensured my 2 dogs (Husky and GSD) were comfortable and cared for the entire 4-5 hour trek. She sent constant updates and pictures and allowed me to track her location using the Life360 app. She handled the drop off like a pro (even the small mix up). Overall I can not recommend her enough; she is professional, caring about dogs snd very well with communication. She gave me complete peace of mind about my dogs during what was a very chaotic and stressful move.
Shipment from Lake Wales, FL to Los Angeles, CA
I am extremely satisfied with the whole transport experience with A Worthy Ride. They were very responsive and timely to my questions and texts and unbelievably took only 2 1/2 days to transport my pet from Florida to Los Angeles. The fee was extremely reasonable and the driver was so nice and professional that even the people he picked the dog up from mentioned how nice he was. I would definitely recommend them and definitely use them again!
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,120+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.