CitizenShipper Reviews:
What 75,676+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,676 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Fort Lauderdale, FL to Guilford, CT
Paul was FAR BETER THAN excellent with my two big dogs!!!. One 90 lbs the other 60lbs. On time pick up in FL, dropped ahead of schedule in CT. Dogs arrived happy and calm. I would rate the experience 12 out of 10. Thank you very much to Paul.
Shipment from Luverne, AL to Green Valley, MD
Justin let us know his progress as he traveled up the road with our cat. He was very well taken care of. Justin really is dedicated to his job. Thank you for your dedication.
Shipment from Phenix City, AL to Conroe, TX
Excellent experience from start to finish! They safely transported my fur baby from Alabama to Texas and kept me updated throughout the journey. My dog arrived happy, healthy, and well cared for. Professional, reliable, and compassionate service. I highly recommend them to anyone needing pet transportation!
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Shipment from Allen, TX to San Antonio, TX
Arthur was a great help moving our dog. He was in constant contact with updates during the trip and our family really appreciated it.
Shipment from Stockton, CA to Desert Hot Springs, CA
Ricardo was fantastic and communicative. I received regular texts and photos from him while on the road. He made me feel safe with our new bundle as he traveled from Stockton to Desert Hot Springs.
Shipment from Shingletown, CA to Perris, CA
Ricardo did a great job, was very informative from the time of scheduling the trip, to pick up and drop off, I would definitely recommend him.
Shipment from Spokane Valley, WA to Hesperia, CA
I recommend Ricardo 100%!! The moment I met him I knew my critters would be taken care of. I appreciate the peace of mind knowing theyâd be safe and the updates I got along the way.
Shipment from Orlando, FL to San Antonio, TX
Absolutely amazing and couldn't ask for better! Thank you so much for everything!
Shipment from Fritch, TX to Greenacres, FL
Little Paws Empire delivered our puppy in perfect condition. The girls were very good at communicating, giving us updates every few hours. They gave us updates and pictures and also shared their location the entire time. I would definitely recommend them and use them again.
Shipment from El Cajon, CA to Maxwell, TX
Mindy is a wonderful and caring person. She picked up my Frenchie, Olive in CA and delivered her to my new home in TX the very next day. Mindy was also on top of letting me know details along with photos during the trip. I cannot recommend Mindy enough and will definitely keep her in mind if I ever need to transport another animal. Thank you so much for the stress free process. Recommended with FIVE big Stars
Shipment from Bedford, TX to San Antonio, TX
I felt comfortable sending my cats with Paws in Motion because of their clear communication and professionalism. Would use their service again if I ever need!
Shipment from El Paso, TX to Mesa, AZ
Excellent experience! She was wonderful, very friendly and helpful, great communication and took good care of my pups. I highly recommend this transporter!
Shipment from Stockton Springs, ME to Maple Falls, WA
Annie is simply the bestâŚreliable, compassionate, responsible, a great communicator and woman of integrity. I was afraid to send my two pups with a transport service, my girls loved Annie, enjoyed their cross country journey, and arrived safe, happy and in record time. I highly recommend.
Shipment from Wonder Lake, IL to Englewood, CO
When booking the delivery, there was a miscommunication on the delivery date and also weather delays. Which was fine and understood. When attempting to understand when the delivery would be, Lisa was very argumentative. I meant to malice or upset, I was simply looking for a solution. When the delivery was made, Lisa handed off the kitten and made an extremely rude and unprofessional remark.
Shipment from Orlando, FL to Miami, FL
My dog traveled like a prince. Great service, excellent communication, definitely recommend!!
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,676+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.