CitizenShipper Reviews:
What 976+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 976 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Anaconda, MT to Marysville, WA
Melissa was absolutely amazing and took good care of our puppy! From communication in keeping me updated, to the utmost care they did in keeping her safe and loved on during the long trip. Thank you!
Shipment from West Palm Beach, FL to East Greenwich, RI
My dog was delivered safe and happy!
Shipment from Palmdale, CA to Spanish Fort, AL
Ryan is excellent! He shipped our 82 lb lab George from California to Alabama. He took the time to make sure George was comfortable and ready to go on a 4 day car ride! He was very committed to sending us videos and photos of their journey and documented the little things like feedings and affection. I would 100% use Ryan again. He is a gentle soul who our dog trusted upon meeting him.
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Shipment from Wantagh, NY to Ocala, FL
Delivered a large breed rescue from NY to FL. Great communication and did just what we wanted.
Shipment from Pensacola, FL to Boise, ID
Taylor was great! Very efficient and good communication throughout the whole process with my anxious dog!
Shipment from Dawsonville, GA to West Palm Beach, FL
Jadarius was the best! He was in touch the entire trip and followed all directions when picking our puppy up. He was fast, reliable and we would definitely recommend him if you need a shipper!!
Shipment from Atlanta, GA to New Brunswick, NJ
Incredibly patienceļ¼ and sent me lots of real-time updates about my kitten, which put my mind at ease. It was definitely a trustworthy trip.
Shipment from Annandale, VA to Tampa, FL
Fantastic service! Truly cares about the welfare of your pet while in transit. Excellent communication and updates. I knew my cats were in good hands the entire time. Highly recommend!!!
Shipment from Belen, NM to Sun City, AZ
Patty provided excellent service, on time with attention to the comfort and care of my puppy, including updates along the way. Patty Mugan will be my first choice for shipping my precious puppies. I highly recommend anyone needing to ship to consider Patty first! Thank YOU so much Patty for the card and comfort you provided for my precious cargo!
Shipment from Portage, IN to Houston, TX
Paul is the best and I would definitely recommend him to anyone looking for transportation! When we were looking for a service for our family memberās pets we didnāt know any transportation companies that could do this. When we put in our request Paul reached out to us and from the get go was informative and great to work with. Payment was simple and secure. He arrived exactly when he said he would, provided exceptional communication along the way along with pictures of the cats, and arrived right on time. He really cares about the animals he transports and only goes on single pet runs which was extra peace of mind for us. We would pick him for any pet transportation needs.
Shipment from Woodstock, GA to Kissimmee, FL
Him and his wife went above and beyond with a last minute delivery. Was on time and constantly sent updates. Would rate 100/10 if I could! My go-to from now on
Shipment from La Quinta, CA to Freeland, WA
Hayley exceeded our expectations in every way. Her communication was thorough, clear, and proactive. She stopped every 3-4 hours for potty breaks and walks. She sent frequent location updates and tons of pictures. She was friendly and upbeat, and genuinely connected with our dog (who seemed unsure if she wanted to stay with Hayley instead of come back to us :)). She delivered on-time and everything was as promised. Overall, Hayley is just excellent. Highly recommend! Would absolutely use her again.
Shipment from Midlothian, TX to Costa Mesa, CA
Amazing experience. Driver was thorough, professional and maintained great communication. He was in time ans delivered bike early. Went above and beyond when i flew down to pick up Harley to ride home.
Shipment from Chicago, IL to Washington, DC
Good service and on time! My pup looked very well taken care of throughout the trip
Shipment from Flagstaff, AZ to Cape Coral, FL
Anyone looking for the most compassionate and caring animal lover transporter stop right here and hire this man. Let me tell you a short and beautiful story. Jorge is a rare breed because of his love for his work and the people he transports for. He helped my mother in a desperate and very sad time of need. He met her in Arizona and was interested to hear her story and talk with her about her cheweenie "BabyGirl". They talked for a bit and he left her feeling happy and worry free. Jorge kept ALL of his promises to stop and feed the animals let them stretch and give us video updates along while sharing his location so we could follow Babygirl on her adventure to me here in Florida. Jorge and I have talked many times over during the journey and I felt like we were brothers. His upmost care and compassion for Babygirl shined through day and night. He drove for days to get her here and when he was finally in florida it was super late. Around 1 am my wife and I were exhausted from a long week ourselves and had our daughter Jasmine meet him and pickup Babygirl in our driveway. The talent and drive and care he showed my mother before during and after left us all speechless. He did something for us very few people would have ever dreamed of. For that Jorge has earned a special spot in our families hearts. Hire this man and know there can be no better choice than PetCab. He will go way above and beyond and believe me when I say this. There is NOONE better in this world to do this kind of work. God Bless Pet Cab and Jorge for doing the impossible and making this a beautiful story in our lives.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 976+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.