CitizenShipper Reviews:
What 73,967+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 73,967 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Hinton, OK to Elizabeth, CO
Thank you so much for the transport of our new baby. We appreciate the updates and pictures along the way: would highly recommend.
Shipment from Jacksonville, NC to Morehead, KY
If I could give this man 5000 stars, I would. He was timely, kept me constantly updated, and went above and beyond. I would recommend him to anyone for any transport needs.
Shipment from Redwood City, CA to Summerville, SC
At first I was skeptical due to there competition totally dropping the ball after working with them for 2 months. I contacted Citizenshipper on a Thursday and my stuff was on the road Friday without any issues at all. Now that’s what I call a great company compared to a total failure on Uship part.
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Shipment from Arlington, VA to Austin, TX
Very professional and punctual. Would 100% use their services again and recommend
Shipment from Rancho Cucamonga, CA to Madison, WI
Excellent service. Dogs arrived right on time and in excellent condition.
Shipment from Redding, CA to Arroyo Grande, CA
Nice guy. Expedited delivery. Very fair price.
Shipment from Berwyn, IL to San Diego, CA
Very professional and good company with the best prices in the pet transport business. Will definitely be using them again in the future.
Shipment from Colorado Springs, CO to San Jose, CA
Ben did an amazing job transporting our Lab from Colorado to Northern California. I wasn’t sure what to expect at first, but it quickly became clear that Ben is a true professional. He did exactly what he said he would, got our pup there safely and on time, and kept us updated throughout the trip. He even sent photos along the route of our dog enjoying the scenery. We couldn’t be happier and highly recommend him!
Shipment from Whitwell, TN to Fresno, CA
Devin is awesome! He truly cares about the well being of your pet. He not only shared GPS location throughout the whole trip he also sent picture updates. I had my 8 week old Australian shepherd puppy delivered from Tennessee to California. Devin really helped my worries with all the updates and pictures. Our puppy was given a toy , food and water along the way. Definitely recommending him to anyone looking for transportation services. Reliable , fast and best affordable price out there . Thank you Devin !
Shipment from Los Angeles, CA to Pittsburgh, PA
Gina went over and above for my rescue pup Cali Lemon keeping her safe and healthy for her arrival to us across country. She arrived in a timely manor keeping in touch all the way. I have no reservations in recommending her for transporting your precious pet they will be in excellent care thank you Gina you have brought joy back into our hearts after the loss of our rescue Molly Mae
Shipment from Sarasota, FL to Avon, OH
I was very happy with Christina and Dan. They picked up my dog at the agreed upon time, and continuously stayed in touch with me during Bugsy's car ride. My dog arrived happy and calm.
Shipment from Phoenix, AZ to Columbus, OH
Overall Amazing Experience! I put my trust in Concierge Pet Transport and am very pleased with the service. Updates every 4 hours, pictures, constant communication. And I have trust issues lol. But, I highly recommend using them! You won't be disappointed:). Thank me later .. . . ..
Shipment from Laurens, SC to Double Springs, AL
Kara is absolutely amazing, I completely recommend her to anyone her prices are so reasonable. My sweet girl was treated so good. Kara informed me when she was car sick. Sent me photos updated me on when she would be here or close to where I was. She treated my baby like her own I had no problems contacting her she answered as fast as she could and when she could. I truly recommend her and will absolutely choose her again to ship my babies. she treats them like her own. ❤️❤️❤️
Shipment from Miami, FL to St. Petersburg, FL
I'm very satisfied Monique was a super star with my cat Misty. 😊
Shipment from Fife, WA to Waynesville, MO
Amazing job, kept me posted throughout the trip and even made sure my dog got her daily medication. Definitely would work with this delivery service again 🤙🏽
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 73,967+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.