CitizenShipper Reviews:
What 75,454+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,454 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Norfolk, VA to Portland, OR
Sean was not only professional, but a very nice man, he sent photographs all along his journey to reassure me that everything was going well, and he delivered Addy to my daughter with the least amount of fuss possible. I'm very grateful to have found him
Shipment from Lititz, PA to Mineral, VA
She was great! Reasonably priced, great communication. Our beautiful puppy was delivered on time and safely. She kept me updated with timing and sent a picture of the puppy once she picked her up. I will definitely use her again. Thank you!!
Shipment from Las Vegas, NV to Halifax, VA
I had a great experience with ADL. They delivered my Slingshot flawlessly. I will definitely be working with them again. Great communication.
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Shipment from Youngstown, OH to Miami, FL
Transported my puppy with no.issues from Ohio to Miami.. Effective communication, pleasant attitude
Shipment from East Palestine, OH to Seabrook, TX
Paul's communication and commitment were excellent. Consistent updates and he showed great care for our dog. We will definitely use him again in the future.
Shipment from Bakersfield, CA to Missouri, MO
She was amazing updated me with pictures and videos my baby was scared but she loved it and took good care of it especially after the long long ride she had with all the baby if you need your baby transported I recommend her thank you so so much!!! I will be using her again in the future
Shipment from West Valley City, UT to New York, NY
Aaron was awesome! Communication was great from start to finish, and he always responded quickly. He transported our dog from Utah to New York in 4 days and made sure he always had access to water along the way. Since our pup gets carsick and can be picky about eating while traveling, Aaron kept a close eye on him and sent daily photos and updates, including how he was doing with meals. It gave us so much peace of mind knowing our dog was in good hands. I can't recommend Aaron enough! We would absolutely use his services again.
Shipment from Los Angeles, CA to Minnetonka, MN
Overall, the ride went great. Nathan was communicative, kind, responsive and highly professional. He also had the nicest pet setup that I had seen among other drivers. Great experience.
Shipment from Longboat Key, FL to Grand Rapids, MI
Taylor did a great job keeping me updated during her transport of my dog Samantha. She had a great set up for her and clearly loves animals.
Shipment from Long Beach, CA to Cleveland, OH
Great experience excellent communication Mike was responsive
Shipment from Phillipsburg, NJ to Chicago, IL
The best in every aspect. Communication, ownership, accommodating, and professional. Thank you SharĂŤssa.
Shipment from Walhonding, OH to Kenosha, WI
I was so unsure about David. Being as he had less reviews as many on here. However, I am very happy with my delivery. He updated me every step of the way and even put my mind at ease prior to picking the puppies by sending me an image of his I.D. Then to top it off he made sure to have no scents near my dogs, as I have many allergies! I highly recommend him! He delivered 3 beautiful Pomeranians safely to me. If your questioning working with him, just go for it!
Shipment from Fayetteville, AR to Graceville, FL
Great service, kept us updated all through the trip.
Shipment from Ardmore, OK to Newport News, VA
Sean did a great job transporting our toy poodle to his new home. Definitely recommend them!
Shipment from Scottsdale, AZ to Pendleton, IN
Samatha was amazing! - progress reports - pictures - tracking - Benny and Goldie arrived in Indiana with a smile on their faces!
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,454+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.