CitizenShipper Reviews:
What 75,170+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,170 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Riverview, FL to Langley, WA
Diamonds In Transport transported our Great Dane from Florida to Washington with no issues. They were professional, easy to communicate with and quick! I would definitely use her in the future if I ever needed to transport an animal. She was flexible and sweet. She also sent daily updates and pictures which were appreciated.
Shipment from Quarryville, PA to Bangor, ME
Arne was great to work with! He did a great job transporting our new puppy and made the entire transition smooth and comfortable. Communication was excellent throughout the process, and made sure all of my questions were answered, even when I was overthinking and stressing, he had it all under control. He was also very flexible and willing to adjust the drop-off plans with ease, which was greatly appreciated. You can tell he genuinely cares about the animals he transports. Highly recommend!
Shipment from Jersey City, NJ to Los Angeles, CA
Great guy, navigated obstacles well and communicated
Ready to ship? List your pet, vehicle, or household item for free and compare quotes from background-checked transporters.
Shipment from Wimberley, TX to Shalimar, FL
Sabrina was amazing! She delivered our teeny tiny baby cavalier and was in communication with us every step of the long journey from west Texas to Florida. I Bo would definitely use her services again!
Shipment from Houston, TX to University City, MO
10/10 would recommend. I received A1 service from Transporter Tinisha from start to finish. Kept good communication along the whole journey which gave me peace and mind. Tinisha truley went above and beyond to drop off my cats. Even when one of the cats was being defensive and ran to go hide she show great patience and kindness to lure the cat out safely. Whenever I need her services again I will forsure give her a call.
Shipment from Kennewick, WA to Spring Valley, WI
Great guy, great experience and great communication.
Shipment from Snowflake, AZ to Macomb, IL
A+ Service from this driver
Shipment from Chula Vista, CA to Chatham, NJ
She stole my deposit and then blocked me. Please protect yourself and do not work with this person.
Shipment from St. Augustine, FL to Las Vegas, NV
Delivered my pet across country in just over 2 days. Phenomenal! Tracking the whole way and photos. Very satisfied. Thank you!
Shipment from Kenner, LA to Murrieta, CA
He got our 45 pound chow chow from New Orleans to San Diego safely! Very responsive. We were able to track her location the entire way and received a few videos!.
Shipment from Morristown, NJ to Acworth, GA
Completely satisfied. Would recommend to anyone who needs to transport their fur babies!
Shipment from Brooksville, FL to Temecula, CA
Kevin took care of my little one and got him safely to me. It was my first time using a service like this and I would definitely use again. The whole process was smooth and easy.
Shipment from Key West, FL to St. Louis, MO
We (and our dogs) had a great experience with our ride along. Pups were delivered safe and sound and happy. Thanks guys.
Shipment from New York, NY to Shreveport, LA
Iām very satisfied with the results of Omarās transport I would recommend that you get Omar to transport ur pet
Shipment from Sharon Springs, NY to New Canaan, CT
Great communication easy to book and showed up when said were going to be there. Thank you for great service. Will book again.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,170+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.