CitizenShipper Customer Reviews:
Real Stories, Transparent Feedback

You guys were awesome. You delivered him in a fast and efficient manner. He was safe and excited to see me. All I can do is say the driver was amazing and you guys are the best. Thank you.

Excellent professional service. This is the first time we have ever used a pet transport service and we were quite nervous handing over Winston our golden retriever for a cross country trip. Richard took excellent care of Winston and delivered him on time. He also kept us up to date the entire trip. I would highly recommend.

Professional and courteous- I would recommend to all my friends

Stacey was great to work with. She came forward before anyone else to offer me a price within my budget, she communicated clearly and promptly, was on time, and my dog arrived safe and sound to our meet point. Her vehicle is newer and I was able to watch her live progress via GPS.

Bill was amazing! Very communicative and made my dogs comfortable on the long trip. Will definitely book with him again if needed. 100% recommend

The transport went great. Jason was fantastic to work with and both vehicles got across the country safely. We would definitely use them again.

Very accommodating and polite. Had to cancel but was quick to return my deposit.

Would highly recommend!! Shared their location so I knew where my dog was at all times. Pictures sent throughout the trip. Always responded in a timely manner when I texted/called. Wonderful people to entrust with my dog who is family. Thank you!!

Quick planning anxiety clear communication

What a great service! Very personable and he had a passion for caring for animals. Bailey was delivered healthy, happy and excited to be at her new home.

Serena was an absolute angel. she came through for me and my partner when we needed the most. she was so patient and understanding of us and the situation my puppy was in, she did so much for us and genuinely was a miracle. she got our girl home in just a few days and my baby came back home happier than ever. serena deserves the entire world and id vouch for her any day any time anywhere. she is 100% my go to if anything ever comes up again, she has been a saint throughout my horrible situation. im eternally grateful.. if you’re ever looking for these kinds of transportation services look no further as serena is the best on the job. thank you so much serena, and for anyone looking i definitely think you should choose this wonderful woman. ❤️❤️

Russ did an amazing job driving our golden retriever from San Francisco to NY. He sent frequent photos and messages and made the trip in just 3 1/2 days.

Matt was absolutely incredible. He was able to accommodate me on short notice and didn’t hesitate to drive all the way out to the middle of nowhere in Vermont to pick up my dog. You can immediately tell how much he genuinely loves animals — it shows in the way he talks to them and handles them with so much care. My dog warmed up to him instantly. On top of that, Matt is a great conversationalist and a genuinely kind human being. I usually have a lot of doubts and worries when it comes to transporting my dogs, which is quite understandable, but he completely erased them. He kept me updated throughout the trip and made the entire process smooth and stress-free. For both, the dog and me. I’m really grateful I found him and wouldn’t hesitate to book with him again.

He was very polite and my puppy arrived on time and happy. Thank you so much! Will definetly hire him again!

AAA+++