CitizenShipper Customer Reviews:
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At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
71 lbs Labrador Retriever from Silver Summit, UT to Tampa, FL (2313 mi)
Kelly was awesome! She took great care of our 14 year old dog while driving across the country thru horrible weather. Kelly kept us updated every step of the way with texts, photos and videos throughout the days! Kelly gets our highest recommendation!
10 lbs Chihuahua from Bakersfield, CA to Los Angeles, CA (94 mi)
Amanda is very professional, business oriented, caring, keeps you updated on transit of the pet with pics, vids & ETA. I definitely recommend her. Your pet will be in great hands. Review from U.S. veteran Joel & his Mrs Lanelle. We thank you so much. You are a true blessing. 😀
11 lbs Lapponian Herder from Prattsville, NY to Poughkeepsie, NY (67 mi)
Awesome Experience! Highly recommend! They were incredibly accommodating and communication was top tier. I’m so happy I picked this transporter.
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35 lbs Australian Shepherd from Minneapolis, MN to Bellevue, WA (1666 mi)
Fantastic! My pup reached us happy and in good shape. I really appreciated all the updates and photos. Samantha is very responsive to communications and I felt comfortable entrusting my dog to her.
30 lbs Cat from Memphis, TN to Marietta, GA (398 mi)
CJ was amazing, transporting our two cats during inclement weather. He ensured they arrived safe and sound and was prepared for every eventuality. We definitely recommend him!
16 lbs Boxer from Shipshewana, IN to Oak Lawn, IL (133 mi)
Lisa was awesome! She was very responsive, coordinated pickup directly with the breeder, and then communicated clearly with me on ETA and how my dog was doing along the way! Highly recommend her!
49 lbs Pug from Colorado Springs, CO to Winter Haven, FL (1858 mi)
When I tell you I live in Florida and my mom was in Colorado Springs and I couldn't travel due to medical reasons. And I came across this website citizenshipper and I started to due research about it and me and my mom was so scared and sick but we had to take a chance so we did. And we meet this great company and they pick up our two dogs lucky and Daisy and I tell you it was the best thing ever. They kept up with photos and videos and they trip and now lucky and Daisy made it home safe in Florida and I'm happy for they service. So if anyone looking for a company very professional and loving and caring don't look any where else. This is the contract info. I thank you for your help and support. God bless you and your family and I forgot to mention they are very caring for your furry babies. 🙏🙌❤️
12 lbs Norwich Terrier from Palm Beach Gardens, FL to Richmond, VA (871 mi)
We, and our pet, could not have been happier with All Paws Aboard Pet Transport LLC! Gigi, the driver, was prompt and was a great communicator. We were able to follow her progress with an app she set up for us, we got pictures when they stopped. The whole thing was seamless, and a great experience and our pet.
65 lbs German Shepherd Dog from Arlington, TX to Bedminster, NJ (1536 mi)
Arthur and Rebecca did a fantastic job transporting Ruger (GSD) from Texas to New Jersey! Communicated throughout the entire trip! I felt really good about sending my dog off with them!
70 lbs Mixed from Nashville, TN to Saginaw, MI (608 mi)
I am extremely disappointed with this experience. I booked this service to safely transport my young son’s dog to his grandmother while our family prepares to move abroad. On the scheduled day of pickup, the driver canceled the service through the app, citing that his vehicle had been repossessed. After that cancellation, there was no further communication despite multiple attempts to reach him. As a result, my husband — who is also a veteran — now has to make an unexpected 8-hour drive from Tennessee to Michigan to ensure our dog reaches family in time, and then immediately return before our international flight. This is after we had already completed a long drive from Texas to Tennessee. I understand that life circumstances can be difficult, and I truly have empathy for that. However, canceling on the day of service, failing to communicate afterward, and retaining payment when no service was provided is unacceptable. We were also unable to recover the $425 that had already been paid through the platform. This situation caused significant stress, financial loss, and disruption for our family during an already critical transition. I would strongly urge others to proceed with caution.
13 lbs Doberman Pinscher from San Antonio, TX to Chandler, AZ (965 mi)
Anthony did an incredible job. Went above and beyond making sure we were well informed every step of the trip as well as pampering our Honey. I highly recommend him and the service he provides. 5 stars and then some!!!!!
14 lbs Doberman Pinscher from Cotton, MN to Oxnard, CA (2084 mi)
It was our first time shipping a puppy and it previous shipper canceled on us three days before the schedule pick up. Pet Transit Solutions was able to accommodate my puppy. The weather played a big part in the trip causing delays but puppy arrived safely in a reasonable about of time. Great overall experience…
30 lbs Golden Retriever from Huntsville, AL to Bishop, TX (994 mi)
Vince was amazing with our little buddy. We received constant updates and videos/pictures. He was quick and timely when bringing our boy home. Not only that this was my first time having this done and he explained the whole process to me and was very helpful. We appreciate him so much and would definitely choose him again.
2 Bedroom Apartment from Taunton, MA to Stuart, FL (1377 mi)
I am beyond disappointed with this company. I previously used them for my own move, where the driver had no idea how to pack a truck, refused help, and ultimately shattered several items because things were just thrown in haphazardly. I mean, if you are the driver only and we need to load things in but we cannot go inside AND boxes cannot go magically inside the truck, how would that work? Despite that, I gave them a second chance for my senior parents’ move. Arthur was responsive until the actual day of the move. He promised a driver by 1:00 PM, then went completely radio silent. I flew to Boston specifically to manage this, took a week off work, and paid for three additional movers to help—all for this company to never show up or even send a courtesy text. My elderly parents were left stranded in a house full of boxes. Do yourself a favor and hire anyone else. This company is unreliable and reckless with your belongings! If I could give zero stars, I would. They are responsive when they want your business, but they will abandon you the moment the work starts. Save your money and your sanity.
65 lbs Airedale Terrier from Longboat Key, FL to Niagara Falls, NY (1306 mi)
This was a very positive experience in spite of extremely difficult weather conditions.Arne was professional, caring with an obvious rapport with animals. I felt very comfortable that my dog was in very competent hands.I would highly recommend him .