CitizenShipper Customer Reviews:
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At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
Shipment from Malvern, IA to Port Orchard, WA
J&J was very easy to work with and our flight nanny did a great job with our kitten. We received photo throughout the day of transport that kept us informed. We would us this service again.
Shipment from San Antonio, TX to Virginia Beach, VA
This was my first time using a pet transportation service, and the service was exceptional. Lorigene was very professional, and I appreciated being updated with photos of my dog throughout the entire trip. I would highly recommend her services.
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Shipment from St. Louis, MO to Salem, OR
Emi was incredible! I have never used a pet transportation service before and was hesitant to pay upfront, but she explained the process and made me feel comfortable. Emi communicated the route she would take and any weather issues. She updated us with their progress and several photos of our Akita on his journey. We could tell he was loved and taken care of. I would trust her with any of our pets. Thank you Emi.
Shipment from San Ramon, CA to Austin, TX
We're very much satisfied with the way Crustal has handled our anxious cat and brought her safely to her new home !
Shipment from Rockville, MD to Madison, WI
A great experience. Amanda was very caring and loving toward our cats and they were delivered very healthy and happy. I would highly recommend her service being very professional and trustworthy. You will not find a better cat carrier out there!! Thank you again Amanda!!!
Shipment from Fayetteville, NC to Carmichael, CA
Amazing service! From pickup to delivery Judi and Paws across America was a great service! Extremely helpful, great at communication! Never had a day where I had to guess or wonder how my cats were doing. Absolutely recommend!
Shipment from Parkland, FL to Coopersburg, PA
Got our 2 frenchies to us safe . With updates and photos along the way . Fl-> PA Timely and responsive !
Shipment from Santa Fe, NM to Lake Waccamaw, NC
Amazing! Very friendly, honest and communication along the shipment route was very assuring. Timing was perfect per our request. I’d use CMA for all of my future shipments!
Shipment from Albuquerque, NM to Helena, MT
Annie was WAY more than we expected. She was on time to pick up and to deliver. She gave us updates along the route with pics and videos. She made us feel confident that she was going to get our dog to his destination safely and, more importantly, lovingly. We HIGHLY recommend Annie for any type of pet travel.
Shipment from Cedar Hills, UT to New York, NY
If I could give Hayley a million stars I would. We had to rehome our 10-year-old, 70lb goldendoodle named Sadie, and to say I was a wreck would be an understatement. On top of the sadness, I had a lot of anxiety about handing my baby over to a stranger to be transported across the country from Utah to New York. However, from the moment I met Hayley I knew she was in good hands. Hayley kept myself and my cousin (where Sadie was going) updated regularly with pictures and stories and I could tell she was having the time of her life! In the end, Sadie arrived at her final destination happy, excited and right on schedule. From one pet parent to another—you will find no one better to take care of your fur baby.
Shipment from Salt Lake City, UT to Orlando, FL
Highly recommend and would book again! Our basset hound had a fabulous adventure and was so cared for.
Shipment from DeFuniak Springs, FL to Lakeland, FL
Christina A. was absolutely incredible, and I can’t recommend her enough. From the moment she accepted the job on CitizenShipper, I felt confident my puppy was in great hands. When you’re trusting someone to transport a puppy, you’re trusting them with a new member of your family. Christina took that responsibility seriously and handled everything with care and professionalism. Her communication throughout the trip was outstanding. She sent updates and photos along the way so I always knew how my puppy was doing. Every message made it clear that she genuinely cared about him and was making sure he was comfortable and well taken care of the entire journey. When she arrived, everything was smooth and exactly as she said it would be. My puppy arrived happy, healthy, and relaxed, which tells you everything you need to know about how well she cared for him during the trip. What really stood out about Christina is that she clearly loves animals and takes pride in what she does. She didn’t treat this like just another job. She treated my puppy with real care and attention, and that meant a lot. If you’re looking for someone to safely transport your pet, Christina is the person you want. She is trustworthy, communicative, professional, and genuinely kind. I would absolutely trust her again and recommend her to anyone without hesitation. Five stars isn’t enough. She was amazing.
Shipment from McKeesport, PA to Kansas City, MO
I was late for my review, But she did great with my pup, kept us updated and was considerate with how worried we were would work with her again
Shipment from Manor, TX to Bastrop, TX
Working with them was the best decision i made during this move! Super friendly, handled our cats well, and got them here in a timely manner. Highly recommend. Thank again!