CitizenShipper Customer Reviews:
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At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
27 lbs Goldendoodle from Media, PA to San Diego, CA (2730 mi)
Zay was perfect. Great communication, clearly loved Colby, made safe choices, and arrived in a timely manner. I would highly recommend Zay and plan to use his services in the future.
37 lbs Aussie doodle from Los Angeles, CA to Charleston, SC (2494 mi)
I wanted to share my experience, as unfortunately it was not a positive one. While I understand that delays can happen, the driver was late dropping our dog off and communication throughout the trip was lacking. We were promised tracking and regular footage, but the tracking was never provided and the footage we did receive was very limited and not reassuring. In addition, the driverâs attitude during communication did not feel professional or caring, which added to our concern. When our dog arrived, the driver would not hand him over until payment was received or come to the door to drop him off . Which was uncomfortable given the situation. Most concerning was our dogâs condition upon arrival. He appeared to be in pain, particularly around his backside, which made us feel he may not have been properly cared for or given adequate bathroom breaks during the trip. Overall, this was not the experience we were hoping for, and we were left feeling disappointed and worried rather than reassured. I hope this feedback can be used to improve communication, care, and professionalism for future trips.
14 lbs Cat from Santee, CA to Colorado Springs, CO (1172 mi)
Hunter did not even tell me he was allergic to cats. A 4 star rating is generous.
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53 lbs Staffordshire Bull Terrier from Tukwila, WA to Amherst, NY (2583 mi)
We had the pleasure of working with Russ to transport our American Staffordshire Bull Terrier, Gotti, from Seattle, WA to Buffalo, NY. From start to finish, Russ was amazing. As first-time dog transporters, we were understandably nervous about the long journey, but Russ kept us at ease the entire time. He provided regular updates on Gotti's well-being, including feeding and water breaks, and even shared details about playtime, which was such a relief for us. When Gotti arrived, he was happy, healthy, and ready to settle into his new home. You can tell Russ truly cares about the dogs he transports, and weâre so grateful for the care and attention he gave Gotti during the trip. If youâre looking for a reliable and caring dog transporter, look no furtherâRuss is the one you can trust to get your furry friend to their new destination safely and stress-free!
30 lbs Goldendoodle from Goshen, NY to Myrtle Beach, SC (723 mi)
She went above and beyond for our dog Benny, and when we left something in her car, she came back and dropped it off! She was flexible with dates and timing!
4 lbs English Springer Spaniel from Blue Ridge, GA to Valdosta, GA (322 mi)
Sam was fantastic and ensured we had a new puppy for Christmas. We placed the job last minute and Sam promised us we would have our new puppy in time. He made the delivery on Christmas Eve. Our puppy arrived happy, early, and Sam ensured we were able to freely communicate with him during the travel. I highly recommend Sam and will use him again in the future.
28 lbs French Bulldog from Vero Beach, FL to Newtown Square, PA (1050 mi)
Great safe travels. Thanks
95 lbs Cane Corso from Austin, TX to Phoenix, AZ (1023 mi)
Thank you for taking good care of my dog from Austin to Phoenix! So glad she was with loving people! Sorry she gassed you with farts the whole way! đ
Tractor from Corvallis, OR to Waukee, IA (1793 mi)
This was my first time having anything hauled and CMA made it a great experience. Very glad I did not use a broker and was able to work and talk directly with the driver. I was able to review and discuss very specific details/concerns around the shipment ahead of time. I was provided insurance details, driver license and direct phone number of the driver. I was kept updated on progress multiple times, with multiple photos/videos as the shipment was checked for shifting. Was a dedicated haul, with no loading/unloading of the equipment which was important due to the specialized nature of the equipment. Delivered on time with no damage. Thank you so much for taking care of my equipment.
10 lbs Cockapoo from Bangor, NY to New York, NY (360 mi)
We had a great experience. They drove to the mountains of Bangor NY to retrieve our pup and in Brooklyn NY traffic to deliver her. They were communicative, timely, and very nice people.
50 lbs pitbull terrier from Union City, GA to Oakland, CA (2464 mi)
Christina is amazing and highly skilled with dogs. I would highly recommend her services!
18 lbs Mixed Breed from Lake Mary, FL to Hermosa Beach, CA (2543 mi)
Sam is an absolute gem of person, and I am so grateful to have found him! He took my boy cross-country from FL to CA in just over 2 days and the trip was seamless from start to finish. We were originally supposed to fly out together to CA when I relocated for work, but after getting kicked off the airplane for being a little too excited, driving Teddy became our only option so I turned to CitizenShipper â I was so nervous to entrust someone I didnât know with Teddy (as Iâve heard horror stories / Reddit seems hit or miss) and even considered doing the drive myself but Sam is a consummate professional and immediately put me at ease. I âinterviewedâ several people through the CitizenShipper app before landing on Sam and suggest you do the same. He has completed the background check, USDA verification and a CDL so I felt comfortable that he was qualified for this type of trip. He was extremely communicative before, during and after the trip. He arrived exactly when he said he would for both pick up and drop off. He shared his location with me the entire time and sent video montages / picture updates throughout the journey, which were hysterical. They included time stamps / location stamps so you can see exactly where they were on the route. He even made sure Teddy was able to stretch his legs at dog parks along the way and went so far as to hand-feed him when he was being picky about eating his food. He is.clearly a true animal lover and it shows. The modified van set-up is ideal for long cross-country hauls (Teddy hopped right in and slept most of the way). It was spotlessly clean and Teddy arrived happy and stress-free, which was remarkable given the length of the trip. Sam is so professional and accommodating, even pushing up our trip so Teddy was able to make it to CA in time for the New Year. For the white glove service he provided, his rate is more than reasonable and on par with other options on the CitizenShipper platform. I will 10000% be working with Sam again and cannot recommend him highly enough / say enough good things about this experience. Iâve already told several friends about him so selfishly hope he doesnât book up too much for Teddy and I in the future! :) I am so relieved to have found him! THANK YOU, SAM! Happy New Year! đ đś
73 lbs Bernedoodle from New York, NY to Austin, TX (1745 mi)
Excellent experience with Paws Door 2 Door and Geovana. Communication was prompt and clear the entire time. I always felt my pet was in safe, trustworthy hands with consistent updates and pictures. Everything went smoothly and on schedule. Highly recommend!
12 lbs Dachshund from Albertville, AL to Lancaster, SC (420 mi)
Angel provides an excellent service! If ever needed, I would prefer to use her services again. She is professional and kept us well-informed. From the time she picked our puppy from the breeder till the time she arrived at our home, she sent timely updates and pictures along the way. Angel was also very accommodating to the pickup and delivery times, I was very glad we chose her for our transport need.
4 lbs Mini dachshund from Trumansburg, NY to Manchester, NH (344 mi)
JnBâs Transport is Magnificent! They did not have an easy trip either. It started very early and ended at my house at 6:30ishpm. They drove in the sleet and rain on crummy roads. I know itâs their job but God bless them. I couldnât do it. I appreciate them so much. Then they had to drive home. Thats 9 more hours. My thoughts were with you. Thank you for getting my puppy to me safe and sound. Virginia Hirst New Hampshire