CitizenShipper Reviews:
What 75,676+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,676 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Lake Oswego, OR to Saloma, KY
Kat was wonderful from the beginning. Really warm, considerate, professional, and attentive to both us as pet parents and our dog. She is a wonderful communicator and really wants to ensure we have a good understanding of what the travel details entailed, how she would take care of our dog, and what to expect. This whole experience was a first for us and naturally, we were nervous, but she sent daily updates via text, including cute photos/videos, as well as shared her location, so were in contact throughout. I'll also add that it was important to me that she was the only female-owned business that I came across, and wanted to support her efforts. Can't thank Kat and Ryan enough for all the love and attention they showed our pup throughout the whole process.
Shipment from Shoreline, WA to Billings, MT
Made the whole process simple and got my Ellie girl back home to see the family. Highly recommend!
Shipment from San Diego, CA to Johnstown, PA
I would highly recommend Pet Tasker to anyone looking to safely transport their pup across the country! I used them to transport my lab mix from California to Pennsylvania. They provided daily pictures and ensure my pet had time outside every few hours to run around. They delivered her on the date and time promised and were professional and wonderful to work with. I would highly recommend them!
Ready to ship? List your pet, vehicle, or household item for free and compare quotes from background-checked transporters.
Shipment from Appleton, WI to Goodyear, AZ
Did not Pick up in the time frame promised.
Shipment from Wichita, KS to Waller, TX
Very professional and efficient.
Shipment from Long Beach, CA to Chapel Hill, NC
They did a really great job transporting our puppy rescue from CA to NC and got here amazingly fast (left on Friday, got here on Monday). I would absolutely recommend them!
Shipment from Brookshire, TX to Bradenton, FL
Rick was absolutely amazing! I couldnt have asked for a better transport. My foster was very skittish at first and he took the time to make her safe. He also called and updated me several times about how she was doing. I can tell he really cares and I will definitely be using him again if I ever need another transport
Shipment from New Brighton, MN to DeLand, FL
From the moment I decided to use Dependable Driver Solutions I was pleased. Great communication all the way. My new little fur baby was secure and treated like royalty! A big shout out to Karen and James, the drivers, and Michael! Best service ever!
Shipment from San Francisco, CA to Miami, FL
SF - Miami - from beginning to end, BEST experience! I was nervous handing over our dogs to people we didn't yet know to drive them cross country, but Ryan and Lisa were communicative, clear and got our dogs to us with amazing punctuality with happy, happy dogs! We will be asking to work with Bark and Ride again! Lisa and team - Thank you for such a great experience!
Shipment from Yuma, AZ to Holt, MI
We couldn't have been happier with the way our dogs were treated on their trip across the country. I was able to track the dogs the entire trip, and we received pictures and video of our dogs every 3 to 4 hours and I felt completely secure that our dogs were being well cared for.
Shipment from Portland, OR to Santa Fe, NM
Great service! Went above and beyond for our kitten and kept us well updated. Very happy with Crystal, thank you!
Shipment from Lake Forest, IL to Hutchinson, KS
Really a high-quality and flexible and caring service provider. We had the troubling decision to send our dog back to its breeder given some serious congenital health issues. We had to do it quickly so that the six month old puppy could be treated quickly. It was a very trying couple days but after connecting with David, he was super helpful in managing the stressful process
Shipment from Cary, NC to Los Angeles, CA
Gina is amazing! Like most pet owners our pets are family. So when we had to transport our two cats and a dog across the country we were nervous! When Gina showed up, her two weiner dogs were playing happily in our yard and Gina showed us her transport set up. It was well stocked, clean, and organized with plenty of room. She educated us on what she does to keep everyone comfortable. When we loaded our cats and dog in their crates they were already chill. At that moment I knew they were in good hands. Gina was great at texting their adventures with pictures including playing in the park and updates on how they are doing in general. To be honest, I think our furry friends may have had the best experience traveling than all of us! She also made many homemade treats and made sure to ask if they were allowed to have them which was so nice. I would without a doubt recommend Gina to anyone who needs their pets transported! Thank you Gina!
Shipment from Kemmerer, WY to San Antonio, TX
What an experience!!! Melissa transported our Duke from Kemmerer WY to San Antonio, TX. I was very afraid to let go and trust someone with Duke. Duke is not a dog; he is a very important and a very much-loved family member. However, Melissa what absolutely amazing! Very patient, professional, caring and very informative. The cream de la cream when it comes to trusting your pet to be transported. Melissa, knowing the importance of Duke for my adult children and I, created a group chad. Every 2 hours she submitted a report, which included pictures and location and additional information about their progress and Duke. Can not say it enough – thank you very much Melissa!!! Not only for the care that you gave Duke but for our piece of mind!!!
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,676+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.