CitizenShipper Reviews:
What 74,844+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 74,844 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Sunset, SC to Traverse City, MI
Keith is an absolute professional who takes pride in his work. His communication is second to none and he sent messages throughout the trip. I would definitely recommend Keith and will use him for any future transport needs. Thank you Keith!
Shipment from Swampscott, MA to Greenwich, CT
Excellent Service, good price. Picked up and arrived on time. My MGB from Cape Cod to CT. Great transaction.
Shipment from Denver, CO to Boston, MA
Outstanding service and Jani was the best. She stayed in good communication and regularly reported updates during travel. Would highly recommend and will only use EQ Pet Travel in the future!
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Shipment from Deerfield, IL to Neenah, WI
Great communication and smooth service!
Shipment from Waverly, OH to Avon, CT
Lisa did such a GREAT job! We had a scheduling hang up and she still made it work for the sake of myself and my clients. She safely and quickly delivered our Mini Longhair Dachshund puppy to her new family.
Shipment from San Diego, CA to Miami, FL
I was very happy with the service provided transporting my 3 lovely animals from SD to MIA they were kind and professional and I would use them again. They kept in contact and arrived on time I am very pleased with the experience!!
Shipment from Richmond, VA to Minneapolis, MN
Superb professional! Genuinely good hearted HIGHLY RECOMMEND
Shipment from Willits, CA to Spring Hill, FL
She never transported my dog. She changed the time for pickup 3 times after agreeing to meet in the morning. She showed up at 6:41pm that night saying she was there. I told her the night before, that morning would be perfect cause we have to catch our Greyhound bus which we bought tickets for. She completely disregarded everything. Nonetheless......she refuses to issue a refund for the transport she DID NOT do. Absolutely insane that I was going to trust her with my fur baby.
Shipment from Knoxville, TN to St. Louis, MO
Chad was very efficient and easy to deal with. It made the process seamless. He sent updates on the travel including photos to provide comfort. I was impressed when the delivery happened! He had a van of dogs rabbits and my cat. Man of many animal talents. I'd absolutely use him again!
Shipment from Pheba, MS to Charlotte, NC
Aaron was great! He was very detailed and accommodating. He made sure to keep me updated throughout the drive. Awesome service!
Shipment from Nashville, TN to Decatur, AL
I am extremely satisfied with Companion Carrier. Ashley was AMAZING! We kept in contact from the start. Once I realized she could accommodate what I needed I booked. We are a military family about to PCS and she helped eliminate the stress of moving a pet. I sent my cat from Alaska to Nashville, then Ashley picked her up and was able to drive her to our families home. Thank you! I will be recommending Companion Carrier , and will using them again if needed.
Shipment from Niceville, FL to Oceanside, NY
He was so nice and took care of my dog so well! I constantly got updates and pictures on how my dog was doing! He was also super accommodating! Definitely an amazing experience!
Shipment from Prospect, ME to Corpus Christi, TX
Excellent service, great communication, Cleo was very well taken care of.
Shipment from Spring, TX to Durham, NC
Thank you Adam! It got there in time and in perfect condition!
Shipment from Alvord, TX to Florence, AL
They were great. The communication was excellent. Pickup and drop off were exactly as advised. I received a happy confident fur baby without any anxiety from the trip. Great service and their rates were FAR below all the others. Affordable and reliable and professional.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 74,844+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.