CitizenShipper Reviews:
What 75,605+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,605 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Arvada, CO to Hillsboro, OR
TJ went above and beyond taking care of my Kona. I have had her travel long distance before. So i was so nervous for. Not only was TJ an absolute professional but a pleasure to work with. He kept me updated every 2 hours with GPS and plenty of pictures. She is older so I was very concerned. But he kept her so calm and comfortable each day. He completely put my mind at ease. He was also amazing at communicating answering any questions I had. And more importantly kona loved her time with him, I could definitely tell. Even just photos that she was very comfortable with him and trusted. If I ever need this type of service again. 100% would book again!!
Shipment from Chinese Camp, CA to Portland, OR
Alan provided superb service with great communication - from beginning to end. He arrived on time (perhaps a bit earlier that the original ETA which was great). He took great care of my cat and delivered him safely. Highly recommended!
Shipment from New York, NY to Huntsville, AL
kenneth was amazing! i was nervous to send my dog but he was kind, quick, sent pictures along the way & shared his location so i was able to know where they were. and my dog arrived happy! (: i’d highly recommend to anyone who needs to trust someone with their pet.
Ready to ship? List your pet, vehicle, or household item for free and compare quotes from background-checked transporters.
Shipment from Beaverton, OR to Palm Coast, FL
This was my first time (and my cats first time) doing anything like this and I’m so happy I found Express Airport Paws. My cat Luciano arrived safely with no issues. Desean took care of everything and made sure to reassure me constantly and keep me as comfortable as possible with the process. He made sure to update me and keep me informed the whole time. I got pictures of my baby as well during the flights. A MASSIVE thank you to my guy Desean. Great service and I HIGHLY recommend to anyone having to relocate their pet.
Shipment from Dallas, TX to Mesa, AZ
Kara was wonderful, Lulu plotted her escape but Kara found her so quickly and kept me up to date the entire time. I am beyond grateful for her and would recommend her to anyone needing to transport their furfamily.
Shipment from Syracuse, NY to Ridgefield, NJ
Great people animal lovers !!
Shipment from Decatur, IL to Cullman, AL
She was nice and very friendly and so awesome
Shipment from Winter Garden, FL to Marina del Rey, CA
I am super thankful for Kristin. She treated my babies like her own. Transporting two large dogs across the country is no small task. I was kept updated thru out the journey. Her pricing is more than fair, and as far as Iam concerned an extreme value.
Shipment from Boulder, CO to New York, NY
D&D provide great service, really helped me out with an urgent request transporting my dog from a shelter in CO to NY. He was communicative, professional, and went out of his way by filling out the paperwork for the shelter since I could not be there. I would definitely use again for any transportation needs as I trust him to complete the job. I highly recommend go with D&D.
Shipment from Hendersonville, NC to Epsom, NH
Olha was great! Kept me updated and made sure Jethro go to where he needed to be in comfortably and safely!
Shipment from Vermontville, MI to Eau Claire, WI
Great communication, easy to work with for both the person I bought the dogs from and myself. Payment requirements were straightforward and reasonable. It took so much stress off me to hire her!
Shipment from Arcadia, FL to Marysville, CA
Very easy to work with, kept us all updated and sent pictures everyday! Would absolutely recommend and work with again
Shipment from Edgewater, NJ to Rutherfordton, NC
Great experience. The driver is pleasant and took care of my dog during transport. He texted me updates and photos of my dog when they stopped on the way for a break. He sent me pictures of my dog while walking him outside. Highly recommended.
4 outdoor chaises....74" 50" W......4 foldable beach chairs, one hose, 3 boxes of dishes
Tinisha was fantastic!!! She kept me informed when she would arrive to pick up my items....gave me an idea of timing to deliver the items...She was on time....very pleasant to work with and would use her again anytime!!!! I highly recommend her services to anyone needing items or pets transported.....Donna Anderson
Shipment from Oak Grove, KY to Murfreesboro, TN
Most awesome experience! Tammi was so professional and caring every step of the way. I had never used a service like this before but she totally put my mind at ease and my puppy arrived happy and well cared for. Tammi anticipated my questions and concerns and it was a great experience for us and our new family member!
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,605+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.