CitizenShipper Reviews:
What 76,669+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 76,669 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Toledo, OH to Las Vegas, NV
Kelsey brought my dog from Ohio to California safely with regular picture updates. I would 100% recommend!
Shipment from Mission, TX to Tower Hill, IL
Thank you for the love and care you showed my puppy
Shipment from Petoskey, MI to Redondo Beach, CA
I was very anxious about the cross country trip for my cats, but Natale brought them safely and quickly. She provided many updates and pictures, and they were clearly well taken care of. I would definitely recommend Platinum Pet Transport and Natale to ship your pets.
Ready to ship? List your pet, vehicle, or household item for free and compare quotes from background-checked transporters.
Shipment from Reno, NV to Bay City, TX
⭐⭐⭐⭐⭐ Excellent Service from Safepaw Transportation We had a great experience with Safepaw Transportation. They transported our two Cane Corsos safely from California to Texas, and we were very pleased with their service from start to finish. They met all the agreed-upon terms, were very responsive, and consistently provided proper updates regarding both dogs throughout the transportation process. Their communication gave us peace of mind and showed that they genuinely cared about the safety and well-being of our dogs. It was a pleasure working with them, and we truly appreciate the professionalism and reliability they demonstrated. We would definitely recommend Safepaw Transportation to anyone looking for a trustworthy and dependable pet transportation service. Great work and thank you for taking such good care of our dogs! — Mason Dylan
Shipment from Marietta, GA to Pinehurst, GA
Terrance was wonderful! He was so accommodating, patient and helpful to me. I feel he went WAY above board when it came to his services transporting my new rescue staffy to me. He was perfectly on time. Unfortunately, I was not on time. He even drove 20 miles out of his way to make the meetup more convenient for ME! What a nice guy he is. I highly recommend Agape for transporting your beloved pets. It was TOTALLY my fault when things didn’t go smoothly and he’ll never know how much I appreciated his kindness and understanding of my foibles along the way. Other than MY OWN “duh” mistakes, everything was PERFECT! Thank you, sir, you were great! Use Agape, you won’t be disappointed at all! I recommend Agape whole heartedly—so does my new furbaby!
Shipment from Los Angeles, CA to Bloomington, IN
Moving your pet across the country comes with so many nerves. Kahu Delivery made me very comfortable upon initial bidding. I was extremely impressed with the level of communication throughout the entire journey. I highly recommending future booking!!
Shipment from Queens, NY to Dripping Springs, TX
We used Angie's services to transport our dog from New York to Austin. Angie picked him up from the airport and made sure to stay in constant contact with us the entire way. She sent us pictures and videos, and we could see how she cared for him and treated him with as much warmth and love as if he were her own. This gave us great peace of mind, and we felt he was in very safe hands. The trip went faster than expected, but she still made sure to make rest stops and stay overnight with him. We were so happy to work with Angie and highly recommend her!!
Shipment from Boston, MA to West Hollywood, CA
Was extremely communicative, responsive, took great care of our fur baby, got constant updates with photos and our precious cargo was delivered on time!!! We recommend Kennel 2 Casa to anyone who's looking for their precious babies to be brought somewhere with extreme care!
Shipment from Houston, TX to San Rafael, CA
Great service and great smile! He hauled my car full of plants from TX to CA. David got the job done.
Shipment from Oakland Park, FL to Concord, NC
Stevie was fantastic in delivering my 9 year old dog Nox to me from Fort Lauderdale, FL to Charlotte, NC. She picked him up from the boarding place I left him at so I could take a plane for my move and dropped him off the very next day. She also had car issues the day before pick up with her tires and in that same day got it all fixed and was super efficient while maintaining the same pick up date despite the unforeseen circumstances that hit her. Truly amazing service from her and took pics through the drive and sent me updates throughout. If I have to move again like this Stevie will be at the top of my list to contact
Shipment from Miami, FL to Marietta, GA
He was soo awesome,communication,delivery,always give you his location and trustworthy
Shipment from Three Rivers, MI to Hartford, WI
Awful. They did not show up and then when they if days later had an unsafe trailer for load
Shipment from Dover, NH to Durham, NC
Ed was the best driver! He communicated regularly with pictures too. Our cat arrived on time and safe. Would use this service again!!
Shipment from Sebring, FL to Clinton, MI
Olha was able to pick up my dog on short notice and delivered her safely! She cares about the dogs and they are in good hands while they are with her! She was great about letting me know where she was and how my dog was doing. Recommended!
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 76,669+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.