CitizenShipper Reviews:
What 73,620+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 73,620 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Los Angeles, CA to Pennsylvania, PA
My dog flew from Australia to LA and she had to go for a 4 days road trip a day after for her to get to where I am. I was extremely worried as she also did a long flight right before. Terry was so helpful and kind the whole 4 days. He made sure she got her walk every 4hrs, never missed sharing the location and updates on how she is doing. My dog came home to me happy and healthy. I would definately come back and use Terry's service again if I get a chance. Thank you Terry you were amazing!!
Shipment from Newport Beach, CA to Everett, WA
Tina was so great. I highly recommend her if you come across her profile. She is so fast and so kind. Book her!
Shipment from Corsicana, TX to Bessemer Bend, WY
Absolutely 💯 recommend TLC Travels for pet transportation. She sent updates and photos every leg of their journey! I live in Wyoming, so finding anyone willing to fly to Denver and then into our little airport in Wyoming is hard to find. Traci didn’t even question my request! I would recommend her over and over again!
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Shipment from Spokane, WA to Rancho Cucamonga, CA
Crystal and Sophie’s service was awesome. I knew how and where my puppy was the entire trip. Received messages and pictures along the way. She was wonderful. Highly recommend!!!
Shipment from Fountain Inn, SC to Henderson, NV
Fair pricing and superior customer service from door to door, with wonderful communication throughout the process! Highly recommend!
Shipment from Ocala, FL to New Britain, CT
10/10 rating for this wonderful woman! She made us feel so secure sending our baby bird with her, she kept in touch every step of the way and most importantly she treated our bird like a part of her family! I would absolutely use her again and I will recommend her to everyone looking for a great experience! :)
Shipment from Naples, FL to Bedford, MA
Chris was able to pick on fairly short notice and provided a very fair price for transport from Naples FL to the Boston area. I got several updates along the way with pictures and video. He was able to provide updated ETA’s along the way as well.
Shipment from Freeport, NY to Arlington, TX
The service was phenomenal, with communication on point as he sent me pictures of my dog, making me feel that my dog was in good hands; the estimated delivery time and date were spot on, and the entire process was timely and efficient, making this the best service I’ve experienced and highly recommending it for anyone seeking reliable, communicative, and top-quality pet care.
Shipment from Queens, NY to Kensington, MD
Goda was absolutely fantastic — professional, communicative, and took great care of Lucy throughout the trip. Highly recommend and will definitely work with them again!
Shipment from Eugene, OR to Waverly, NY
Flexible and hard working! Great Communication.
Shipment from Keizer, OR to Morgan Hill, CA
Ricardo is super attentive to pets needs, very caring, responsible, and always connected for a proper comms. He delivered my cat instantly accommodating her needs and providing best possible service.
Shipment from Huntsville, AL to Augusta, GA
CJ did amazing delivering our bernedoodle! He sent updates & arrived at the expected time.
Shipment from San Bernardino, CA to Concord, NH
Wow! What can I say?! She became family in an instant and was excellent from the beginning to the end. We miss her already and is always welcome to stop in, stay and be part of our family. She and Roxxy were amazing and we will forever be grateful for their service to us and our animals. What did she move in one swoop you ask? 10 dogs, 7 cats and 1 angry pig who handled the whole trip well. Needless to say, would recommend a million times over and will miss her dearly! Thank you, Jessica and Roxxy! 💗🙏🏻🐾🐷😭🥰✅
Shipment from Phoenix, AZ to Elk Grove Village, IL
had to find pet transport for my two cats last minute and happened to find this company. I had never transported my pets before and was a little unsure of the process, but Byron and Zacavion quickly changed my confidence on the process. They were both extremely professional throughout the whole process. I got updates with photos every 3-4 hours and they were able to drive my cats from Phoenix to Chicago in no time. I would definitely use their service again, and I recommend it for anyone needing pet transport. P.S. a bag of food of ours got left in the transport and Byron and Zacavion made sure to stop back the next day to drop it off. Pretty incredible service
Shipment from Westport, CT to Los Angeles, CA
The driver was awesome. He knew what he was doing. I had no worries about safety. He fed the dogs and gave him treats and water in a timely manner. I highly recommend him to anyone you’re in good hands or you’re in good Paws.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 73,620+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.