CitizenShipper Customer Reviews:
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At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
20 lbs Cat from San Mateo, CA to Truckee, CA (205 mi)
Howard did a great job start to finish - very nice, on time, reliable and efficient!
26 lbs French Bulldog from Torrance, CA to Overland Park, KS (1642 mi)
Paul couldnât have been more professional, communicative, and considerate in helping us transport our pet dog. Paul provided constant updates throughout the trip and treated our dog as if it were his own. Everything went as planned.
55 lbs Boxe from North Chili, NY to Fort White, FL (1179 mi)
Del was amazing! She literally drove through a snow storm to save Rosie from euthanasia. We received updates and photos as she went along from NY all the way to Florida. We cannot recommend her enough and will absolutely utilize her again should we ever need to.
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10 lbs Miniature Bull Terrier from Port Charlotte, FL to Timonium, MD (1043 mi)
I couldnât be happier with this experience. I hired him literally the night before pickup, and he still went above and beyond. He picked my dog up in Florida and brought her to me in Baltimore, and she arrived happy, healthy, and clearly well taken care of. He checked in with me during the drive and sent photos, which I really appreciated. I felt completely at ease the whole time. I would 100% recommend him to anyone needing pet transport.
19 lbs Cat from Spokane, WA to Bellingham, WA (362 mi)
Great service! Ryan was on-time, very communicative, & our 3 cats made it home safe & sound. Highly recommend his service.
15 lbs Australian Cattle Dog from Fayetteville, GA to Fayetteville, AR (710 mi)
Puppy Trails 2 U did an amazing job with my puppy! They were early with delivery, and kept me updated on the way. Very happy with everything!!
62 lbs Old English Sheepdog from Little Elm, TX to Boiling Springs, SC (989 mi)
Amazing experience! We received pictures of Andrewâs journey throughout the day! Pickup and Drop Off were right on time and Andrew was definitely well cared for and happy when he arrived! Great experience and highly recommend! Thanks Luxury Pet Transport and Uncle Mellow for the transport!
54 lbs Belgian Malinois from Salisbury, NC to Pennsylvania, PA (529 mi)
Sean helped me get a dog SAME day within hours all the way from North Carolina to Pennsylvania . Time was urgent due to the dog being in a high kill shelter and on his last hours before his time was up and Sean made it happen! He helped save a life and kept me updated with photos along the way. Would deff use again.
20 lbs Bernese Mountain Dog from Atlanta, GA to St. Augustine, FL (380 mi)
Fantastic service. I would use again. Highly recommend.
102 lbs German Shepherd Dog from Los Angeles, CA to Malibu, CA (26 mi)
Jose, was fantastic!!! He came through last minute, and kept in touch with me. This was an extremely late pickup. It was super important, because a dog was flying into cargo, and someone had to be there, and I paid more than what he was asking he was well worth it. Im hoping he got a tip as well. Because I couldn't have asked for a better transport. I will definitely use him for future transports :) Thank you Again so much!!!
13 lbs Border Collie from Richmond, ME to King George, VA (633 mi)
My new pup arrived safe and sound! I had updates and tracking along the way, which I really appreciated. Would definitely recommend Bill as he's wonderful with communication and pet safety.
35 lbs French Bulldog from St. Petersburg, FL to Colorado Springs, CO (1857 mi)
DO NOT BOOK WITH THIS PET TRANSPORT SERVICE We had a deeply alarming and unacceptable experience. They were scheduled to pick up our dog at 12:00 PM on Tuesday the 30th, but did not arrive until close to 8:00 PM. Instead of beginning the transport as agreed, they took our dog to their personal residence without prior approval and became unresponsive to calls and messages for hours. After repeated attempts to reach them, we were told they needed to get a rental car and would leave at 4:00 AM. At 4:00 AM, they were still at their house. Again, they did not answer calls until around 11:00 AM, at which point they stated they had âfallen asleepâ and still had not left. At that point, we no longer felt safe having our dog in their care and cancelled the service, requesting our dog be returned immediately to our family. Instead of returning him promptly, they delayed for hours and stated they were waiting at a location while attempting to book another pet, despite our cancellation. We had to actively track them down to retrieve our dog. When our dog was returned, he was visibly distressed, struggling to breathe, and had redness around his eyes. We were also told afterward that they âdidnât really want to take the trip,â which raises serious concerns about why the job was accepted in the first place. This experience showed a complete lack of professionalism, communication, and concern for animal safety. Our dogâs wellbeing was put at risk. I strongly advise others not to book this service if you care about your petâs safety.
All other items from Big Bend, WI to Amherst, NY (633 mi)
Incredible service
7 lbs Brussels Griffon from Houston, TX to Palm Coast, FL (936 mi)
Excellent communication, Excellent service and Excellent prices
11 lbs Cat from Sunny Isles Beach, FL to Orlando, FL (222 mi)
Easy delivery and great communication