CitizenShipper Customer Reviews:
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At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
14 lbs Pekingese from Garrison, TX to Phoenix, AZ (1235 mi)
Excellent work! Great communication and provided regular updates with pics during the transport. 100% Recommend
65 lbs Golden Retriever from Largo, FL to Waxhaw, NC (588 mi)
They got lucas Home safely a 12 hrs trip worth every penny
8 lbs Cavalier King Charles Spaniel from Belmont, OH to Pasadena, MD (328 mi)
Excellent service and communication. Highly recommended.
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Cars and Light Trucks from Costa Mesa, CA to Beverly Hills, CA (53 mi)
Excellent service, exactly what was required and speedy, could not be more happy. A+++
25 lbs Sprocker Spaniel from Fredericksburg, VA to Georgetown, TX (1444 mi)
The people are very nice and seem to be very caring. But I did not get prompt service. They were a day late and picking up the dog. Then the delivery was supposed to be no more than two or three days. It took them four full days to get my dog here. I understand that they had car trouble. But I feel they should’ve had a backup plan for that sort of problem. They were told that the dog is very nervous when she’s in a car. They were told about giving her some calming medicine. That was not done. So she was shaking and nervous and in stress the entire time. Also, the dog never relieves herself anywhere in the house. When she arrived, the driver had her dog bed and blanket wrapped in several plastic bags because they were so wet. I had to throw that away. So be cautious when you sign up to get your pet transported.
19 lbs German Shepherd Dog from Asheville, NC to Greensboro, NC (171 mi)
She was absolutely amazing. She stayed on the phone with me to ease my mind until the breeder arrived with the puppy. It was snowing, she made sure Minka was safe and comfortable the entire ride. She truly is a blessing. I highly recommend her. 5⭐️ is not enough
60 lbs Mixed Breed from Westbrook, ME to Lone Tree, CO (2105 mi)
Robert clearly likes/loves the dogs he transports. He is very knowledgeable about dogs and their behavior. He spent time with us as we introduced our pups. He was easy to communicate with during transport and was conscientious about coordinating pick up and delivery.
Dirt Bikes from San Diego, CA to Brooklyn, NY (2825 mi)
Smooth process from start to finish. HB was responsive, communicative, and patient while I asked questions during shipping. Driver was safe, gave me plenty of head's up, and while it took awhile (San Diego to Brooklyn) that was all communicated before payment. I'd use them again.
14 lbs Cat from Daytona Beach, FL to Wayne, NJ (1041 mi)
J&K transports are amazing! They took good care of our pets and kept us updated throughout the whole trip. I highly recommend them!
20 lbs Great Dane from Tallahassee, FL to Miami, FL (498 mi)
She was amazing! Took great care of our Harlie girl, updated us frequently and communicated with us throughout the whole process. Book her!!!
55 lbs Beagle from Alexandria, VA to Hidalgo, TX (1778 mi)
Thank you for taking our dog Charlie to Texas!
60 lbs Pitt Bull Terrier from Springdale, OH to Orlando, FL (918 mi)
Thank you so much for bringing my pups home. Staying in contact with pics, maps so I could keep and eye out, and text frequent update. 10/10 recommend!!
40 lbs Mixed Breed from Atlanta, GA to Cleveland, OH (701 mi)
We recently used CitizenShipper to transport our dog Luna from Atlanta to Cleveland, and the experience exceeded our expectations. From the beginning, the process was easy and straightforward. We were able to review driver profiles, ratings, and communicate before booking, which gave us peace of mind. Our driver was professional, responsive, and truly cared about Luna’s comfort and safety. We received regular updates, photos, and clear ETAs throughout the trip. Luna arrived in Cleveland safe, healthy, and relaxed. Moving a pet long distance can be stressful, but this experience made it so much easier. I would absolutely recommend CitizenShipper to anyone needing reliable pet transport.
77 lbs Boxer from Stafford, VA to Ball Ground, GA (608 mi)
We could not have been more happy. 1. Prompt, courteous, and extremely kind. 2. Constant updates via audio! 3. Constant updates with locations when she stops. 4. Military friendly 5. Did I already say she was kind!!! 6. MOST IMPORTANTLY, I COULD TELL MY DOG WAS HAPPY WITH THE EXPERIENCE! Will use her for all our future transports. HIGHLY RECOMMENDED!!!
13 lbs Cat from Phoenix, AZ to Fairbanks, AK (3579 mi)
Honestly this was a great experience! I recently moved to alaska with the army and was struggling finding an affordable way to get my fur baby up here. Luckly I came across this website and J&J flight nanny who flew out to get my pet in arizona and met me in alaska! They were quick in getting my cat out there within two days and sent me updates at the airport every step of the way. I highly recommend them!