CitizenShipper Customer Reviews:
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At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
Great service! Kept me updated all the way and worked with me when I had to change my pick up days! My puppy arrived very happy and he didn't seem stressed at all!
I wouldn’t trust this company to transport my bedside table lamp. If you’re looking for pet transport, I suggest you look elsewhere. While the driver did take good care of my pet, everything else was a total disaster. We specifically looked for a route that was leaving in the middle of the week for delivery on a Friday or Saturday. I feel as though a two day delivery window is pretty flexible. Upon booking this company, we were told that the pick up would be Wednesday or early Thursday. When the time arrived, it changed to late Thursday. Then it changed to early Friday. Then it changed to early Saturday. The worse part being that all of these changes were never communicated to me until I asked what was going on. This highly inconvenienced the breeder we were purchasing from as well as us. It then came to my attention that the individual I was communicating with was not the driver. Upon speaking to the driver, I learned that the person I was communicating with (the owner) and the driver were not on the same page at all. I was also advised that there is not a preset itinerary for the trips and that transports are added in the middle of the route which delays everyone’s pick up and delivery. The driver was very kind and did all she could to improve the situation. Overall, this made the process of getting our dog extremely inconvenient and stressful for no reason at all. It would have been much easier to make the 34 hour trip ourselves than deal with this company. Steer clear.
Excellent customer service from start to finish. They even kept my cat overnight to accommodate me! They were on time, kept me informed and took great care of my cat. Highly recommend using Pups On a Plane!
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Awesome Awesome Awesome!!! I recommend them to anyone
I was extremely Satisfied! You ladies are the best! I really appreciate you!
This was cancelled, but this shipper is amazing!
Outstanding! She really cares about the well-being of the animal! Fee on the high side but worth every Dollar if you care about your animal !
Trusting your animals to travel across the country is hard, but Doug made us feel like we had pampered pets and they got the best treatment possible
This was an amazing experience! I had someone last minute cancel on me and other people who were just not quick in responding after I posted again. They were so quick to reply willing take my kennel I needed fly to Japan with an kept me updated with pictures and text. It was such a smooth experience and would book with my eyes closed next time. My husky arrived to me and had absolutely no stress was not shedding from bad anxiety which lets me know she was in great hands. Plus they literally would stop her at parks sometimes to run off some energy and that made me so happy to see because it was such a long ride. Thank you again !!!!!!!!
John is both professional and kind. He understands the importance of creating a soothing environment for furbaby He is taking to their forever home. We could not be more pleased. 10 stars! Thank you John for bringing us our new bundle of love.
my pet transporter for life. after dealing with scammers, annoying pay sites and locked accounts janet went beyond the pale to ease the tension and even drove over 10 hours on a sunday night to bring my aunt her new furry angel. janet is worth everything to us now and we'll never again need to find another transporter, period. we know exactly who to call. she saved the day. she is also an excellent communicator.
Simply the best duo to transport your pet. Melicia and Deja are super communicative, attentive to your pet’s needs, and have great sense of humor! We had our girl go on a trip with them from FL to TX, we got ETA updates, pictures and videos of our pet on the way; and they made a flawless delivery even arriving earlier than expected! Thanks you so much for your service❤️
Did a great job transporting my 3 pups from Washington to Texas!
This experience was a really good one, I recommend Sandra to everyone that needs to move a “fur baby”. She is a responsible and attentive carrier that you can count that is going to take really good care of your pet. She help me move Mel from NY into Texas in such a quick and easy way. Thank you Sandra Santana!
Anton did exactly what he said he would do and he delivered my Macaw and African grey on time and well cared for. He also went the extra mile in warming up sweet potatoes for them as they are newly hand fed. I definitely recommend Anton! He kept me updated with pictures as well. Very happy.