CitizenShipper Reviews:
What 75,454+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,454 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Jupiter, FL to Lubbock, TX
great job! got my dogs to me very fast!!
Shipment from Millersville, PA to Miller Place, NY
Kept in contact the whole time, also gave updates during the ride, and send pictures and videos of our new family dog
Shipment from Houston, TX to Portland, OR
Wonderful experience! My kitty made it safe and sound with regular updates and great timing! Would definitely book again if needed!
Ready to ship? List your pet, vehicle, or household item for free and compare quotes from background-checked transporters.
Shipment from Little Rock, AR to St. Louis, MO
I had a great experience with Arkieās Ark. Pam was very professional and accommodating. She communicated really well from start to finish. I really appreciated how well she treated my fur babies. Their safety and comfort was her top priority, I would definitely use her again.
Shipment from Birmingham, AL to Idaho Falls, ID
All Aboard did fantastic. Zacavion was our guy and I canāt say enough good- he communicated well and was on time as he said he would be, with the dates and times first given. He kept everyone in the loop. All aboard did a great job fitting us in very last minute and were reasonably priced. Thank you!!
Aluminum trash can holder
Picked up and dropped off my item same day! Fast service! Definitely will use again if needed!
Shipment from Tucson, AZ to Minneapolis, MN
Everything was great! Fantastic communication and Bongo was well taken care of.
Shipment from Jackson, WY to Houston, TX
Elise was the best I could have ever hoped for. It couldnāt have been a smoother trip. She was communicative, kind, and caring. There is nothing else I could have asked for. Right when she arrived, I could tell she was a pro. Clean car, blankets at the ready, seats down for a big space. Answered any and all the questions I had before I could ask. A storm came through and rather than power through, she checked in with me to make sure it was Ok that she preferred to, very kindly and safely, wait it out. Even with said storm, she still arrived within the window she said she would. 10/10. Planning on booking a trip with her again if Iām lucky enough. Elise went above and beyond.
Shipment from Tacoma, WA to Memphis, TN
Crystal was so amazing, she took wonderful care of our dogs. And she had amazing communication kept us up to date all the way.
Shipment from Naples, FL to Beulah, ND
Excellent service great communication took great care of my pet!!!! If you need a pet transported you can not go wrong with Little Paws!!!
Shipment from Fairfax, IA to Louisville, KY
Ashley was awesome to work with! This was my 1st time having a fur baby delivered from out of state. They had excellent communication when they picked her up in Iowa & the trip to southern Indiana. Ashley let me know every time they stopped & sent pictures & videos. They took awesome care of her during the trip & took precautions to keep her safe & healthy during the drive. I HIGHLY recommend them!!!
Shipment from Boston, MA to Naples, FL
Bill was great. Showed up for pick up on time (early actually!), and got my dog to our new home the following day. Was very responsive, communicative. Would highly recommend!
Shipment from Talent, OR to Newport Beach, CA
He was wonderful. Not a single issue. Great guy. Sent lots of updates and I felt like he really took care of my pups.
Shipment from Waikoloa Village, HI to Georgetown, TX
Awesome service... very professional...it was an absolute pleasure...thank you
Shipment from Brentwood, TN to Phoenix, AZ
Stevie was AMAZING. Would recommend her to anyone needing to transport a pet. Thank you!
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,454+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.