CitizenShipper Customer Reviews:
Real Stories, Transparent Feedback
See why our customers love CitizenShipper
Join our Satisfied Community of Customers
No credit card needed
At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
I will be very satisfied with all of it once citizens returns my down payment since our first scheduled delivery was canceled. Our second try with Mesquite kennels delivering for us was excellent in every way! Who do I have to contact to get that taken care of ?????
This team was fabulous. I had fall starts with two other shippers, and both of them fell through. They picked up my couch and delivered them in one day. That was a long trip. But the cats arrived happy and when they understood their surroundings. They started purring in 15 minutes. No trauma from the travel thank you Travis and Teresa. You guys are great.
We weren’t able to go through the process because of an issue we encountered due to pcsing but she had amazing communication and was willing to help me with anything. Made the process very easy and I wish I could’ve worked with her!! Highly recommend Mindy!!!
Experience the CitizenShipper advantage.
Swift, cost-free quotes are just a step away.
Amazing! Gave me updates throughout the whole trip, and my doggy made it home safe and sound. Also, him and his wife were very friendly, absolutely would recommend! :)
Says how honest and great he is! Says he is usda certified! Picked up 1 yr old Italian greyhound that had severe anxiety after leaving its owner. I had no idea how stressed it would be . I’m the buyer. I paid a $375 deposit and 30 minutes in, he texted saying dog pooped 3 x that he bought a cage (per usda it is regulated it should have already been in one, and he was not a vet and it was not safe to do this transport. Said dog damaged his car due to poop? Again, shoukd have been in cage? He took dog back and kept my money. My total was only supposed to be $500 for 1100 miles. Obviously he regretted taking it and just took my money. Every single transporter I spoke to since said this is 100% normal dog behavior during a stressful situation leaving owner. at his solution was have her sedated. Owner told me when they left the wife (girlfriend) had the pup on her lap. Not in a regulated cage. He was definitely not prepared for 1100 mile transport. BEWARE I should have looked better his profile is not set for dog transport at all. I had people check him out. Look more into him!!!!!
If you are looking for real, loving, down to earth people to care for your pet companion, you found them. Those smiles in their photo are real. I did not once worry about my pet companion's care. They are excellent are staying in touch during transfer and sending texts with photos & videos! As someone who is really sensitive to who I invite into my home & care for my beloved animal, they fit right in. I would absolutely hire them again.
Excellent service and great communication. Worth every penny and definitely recommend.
I recently had my dog (Golden Retriever, 11 yrs old) transported from Chicago to Mountain View, CA and Letichia and her team from Ace Ventura made it a really smooth transition for us.. She was very communicative from the start and when I told her that this was my baby's 1st road trip, she was very sweet and made me feel comfortable that the process and ride will go smoothly and the Ace wld take very good care of my baby and they did not disappoint.... Due to her I was at ease as she was on top of everything. She kept sharing pics and videos and kept me updated at every step. I was very skeptical about the whole thing but Letichia made it all better! I wld highly recommend them!! Thank you so so much Letichia for everything!
Jay was an absolute please to work with! Great communication from beginning to end. Definitely will use again if I have a pet transportation need in the future. Thank you for treating my puppy like your own.
Great experience with Highland Pet Logistics! My puppy arrived safely and we had a lot of communication during the drive :) would totally recommend to anyone! 10/10 experience!
Good but I need the phone number to speak to my drivers ! How do I get the number
You can trust these folks with your pet.
Brandi is a life saver. She delivered a cat that had been separated from her litter-mate and brother for 3 months. The cat was traumatized and hiding in my basement ceiling the entire time. Upon delivery, it was at ease, purring and re-united with her brother. Brandi communicated clearly throughout the entire process, was on-time, made the trip comfortable and was fairly priced. I would highly recommend hiring her if you ever need your pet transported.
Tracey got our puppy home safe to us from Indiana ! She picked up and dropped off when she said she would and she kept us updated along the way and sent us a link for gps tracking as well ! Would definitely recommend