CitizenShipper Reviews:
What 76,822+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 76,822 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Oklahoma City, OK to Gilbert, AZ
Gina was friendly and organized. She kept me informed throughout the trip and the puppies arrived in good condition, happy and healthy! Thank you!!
Shipment from Ferriday, LA to Arroyo Grande, CA
Stacey was prompt, caring, and kept us informed all the way. The dogs were happy when they arrived.
Shipment from Union City, CA to Dickinson, ND
I am late AF writing my review! lol but Jullaney and her bestie made sure our fur baby got home safe & sound last week! š¤ it was our first time ever doing this and she made the process for us very easy & everything ended up going very smoothly! I appreciate you guys for loving on our koda & making sure he was comfortable from pick up to drop off!
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Shipment from Brothers, OR to Glenview, IL
Great service communication and very reasonable price
Shipment from Atlanta, GA to Lacey Township, NJ
Deborah communicated and delivered ahead of schedule. She took care of my french bulldogs needs. I would use her again if ever an occasion arises.
Shipment from Salem, OR to Buckeye, AZ
Five star service! Transported two pups. A one year old and a year and a half old. The younger one is known to be challenge and Emi handled them both perfectly. We appreciate the personal touch and care she provides and I highly recommend her services.
Shipment from DuPont, WA to Ooltewah, TN
Deborah was very good about communicating along the way and answering any questions we had before booking. Our dog can be hesitant around new people but she did great on the trip! We were so appreciative of her taking good care of our girl.
Shipment from Kearney, NE to Jamestown, RI
Richard was great! He got to the pick-up/drop-off locations on-time, provided us updates throughout the trip, and was affordable/reliable. If youāre needing pet transport, Richard is your guy!
Shipment from Goodrich, TX to Havre de Grace, MD
Great service, highly recommended
Shipment from Pittsburgh, PA to Proctorville, OH
Great communication. Delivered my 1980 trans am safely to my house. Recommend this service over a brokerage.
Shipment from Walpole, MA to Bethel, CT
Transported my exotic kitten safely and quickly from MA to CT. Communicated the entire way and was priced very reasonably.
Shipment from Arlington, WA to Lawrenceburg, TN
Kayla and her husband were communicative and responsive during the whole process. They picked up our 3 kitties and delivered them safely as promised. We highly recommend their services!
Shipment from Germanton, NC to Austin, TX
Iām sooo grateful that I chose Wagon Wheels Travel to deliver my puppy. They sent me photos of my pup from the beginning to the end of the journey half way across the country. I would hire them again, in a heartbeat! DH
Shipment from Detroit, MI to Eden Prairie, MN
I couldnāt have asked for a better person to bring my puppy home. Jacob picked up my dog from the airport in a different state and brought her home. He communicated with us during the trip, sent us his location, and responded to all my questions. He even gave her some food and sent us some photos of my puppy. I truly recommend his service.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 76,822+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.