CitizenShipper Reviews:
What 74,844+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 74,844 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Coarsegold, CA to Olalla, WA
Great experience! This is our second puppy delivered by him. Safe and healthy.
Shipment from Atlanta, GA to Detroit, MI
Very communicative and seemed liked our dog really liked her .
Shipment from Molson, WA to Palm Desert, CA
Christina and her daughter are extremely highly recommended! These ladies were fast in their delivery and took such good care of my Maine Coon on his way to his new mama. She listened to all the things that I requested during the trip as far as making sure he stayed clean, had his ear drops and his comfort during the drive. She kept in contact as it was safe to do so while she was driving and would send me texts, pictures and even videos. I will definitely be reaching out to use her again and would recommend her to anyone.
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Shipment from San Antonio, TX to Lowell, AR
Needed two trucks transported as clearly stated in the ad. Bid was submitted and confirmed it was for two trucks. Texts hours after the agreed upon pickup time that the quote was supposed to be for one truck. Total waste of time
Shipment from Bourbon, MO to Omaha, NE
Overall it was fine. He was very nice. I would have liked to have a more specific set schedule with my pet and not just touch and go. As a planner, I was confused why the plan was not mapped out prior to and made it difficult for both the breeder and myself to plan our days. Thank goodness I was able to be flexible with the delivery time that day but if our family had prior obligations, it would have caused additional stress.
Shipment from Pasadena, MD to Caro, MI
jacob is an amazing driver! he went above and beyond to make this experience easy & provided outstanding service!! fairly priced and hard working, i was nervous going into this, especially with the amount of cats, but he eased my worries. safety is a priority, which is something i strongly value. i fully trusted him with all of my cats! communication was strong throughout the whole trip along with location being shared the entire time, i got plenty of updates and photos (plus a video!) throughout the trip. he was flexible on working with times that work for me, and arrived exactly on time for both pickup and delivery. anytime i need a driver in the future, i know exactly who to contact. if youâre looking to book someone, heâs the person for the job! bless you jacob and thank you so much!!!
Shipment from Carlsbad, CA to Norfolk, VA
Kept in contact throughout. Was flexible about pickup dates.
Shipment from Lexington, KY to Bradenton, FL
Drew & Evelyn were absolutely fantastic. Their communication was great and their flexibility. Drew sent photos, videos and updates along the way and my two spaniels were loved the entire time. Thank you both!
Shipment from Columbia, TN to Newark, OH
She was so wonderful with my boys! I was so thankful they were in such caring hands on their trip. Would highly recommend!
Shipment from Chester, CA to Huntington Beach, CA
Absolutely amazing. Right from the beginning Howard made me comfortable knowing he was transporting my 4 cats. Pick up was in a small northern california mountain town up and down a windy road, then all the way to the other side of california to an ocean town. He let me know when he arrived at pick up and when he left and gave me up dates along the way. When I met him he was so nice! Didn't complain about my cats crying (which im sure they did!!) I would recommend Howard 100%!!!
Shipment from Pittsburg, KS to Reno, NV
Great experience! Driver was great at communicating and delivery was exactly as he said. Transported from Kansas to Nevada. I would recommend and use again.
Shipment from Ypsilanti, MI to Bremerton, WA
Would not take paypals goods and services for this service, kept insisting on using a payment method with no buyer protection. We made an agreement for cash instead that HE BAILED OUT ON HOURS BEFORE MEETUP, then texted me later complaining about the money he spent on tickets that he didn't use because HE BACKED OUT
Shipment from Fayette, AL to Greenville, SC
The transport was fabulous! We had two kittens transported from Alabama to North Carolina. Sharonda was very professional, very sweet, and personable. She arrived on time for pickup and gave me updates throughout the trip, and my two babies arrived safe and sound. She was very responsive to any questions and messages I sent along the route and got back to me very quickly. It really put my mind at ease. I would recommend this company to anyone looking for smooth transportation and very caring, responsive owners! It was a great experience. Thank you, Doghouse Kennel for the wonderful experience.
Shipment from Owasso, OK to New River, AZ
Moving across states is so stressful, but Colleen put my mind at ease about our dogs. She communicated often snd responded quickly to questions. She took pictures along the way, gave them plenty of breaks, and when I needed two extra hours for the movers to complete their job, she was happy to spend the extra time with him. It was a wonderful experience.!
Shipment from Wilsonville, OR to Summerville, SC
Moving two cats from Oregon to South Carolina is stressful enough, but one of ours is a certified drama queen on a good day. I was honestly terrified about how theyâd handle a cross-country road trip, but hiring Emi was the best decision we could have made. She kept us completely connected the entire time with photos, videos, and regular updates from the road, which was an absolute lifesaver for my peace of mind. What blew me away was her patience. When the cats were too stressed to eat, Emi actually hand-fed them to make sure they felt safe and cared for. Both cats arrived safe, sound, and remarkably settled after that many miles. If we ever have to move them again, I wouldn't hesitate for a second to hire Emi. She is the absolute gold standard.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 74,844+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.