CitizenShipper Reviews:
What 74,844+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 74,844 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Bonney Lake, WA to Olympia, WA
They are simply the best. Communication was always open, updates and pictures were provided, and when our pup got to us he loved them so much he didnāt want to come home! Will recommend them to anyone and always use them whenever I need an animal transported anywhere. š„¹
Shipment from Henderson, NV to Kent, WA
My pups were transported to me with such care! The driver took good care of my babies and gave me updates & pictures along the way! I Will definitely use this service again if needed. Thank you!!!
Shipment from Glenwood City, WI to Franklin, TN
Excellent service and right on time! I highly recommend working with Smoky Mountain Express!
Ready to ship? List your pet, vehicle, or household item for free and compare quotes from background-checked transporters.
Shipment from Bon Aqua, TN to Pocono Woodland Lakes, PA
Gina was amazing. I was completely new to all of this and nervous at first having a puppy delivered from so far away, but she made the experience a lot easier. She kept me updated, was very easy to talk to, and has a great caring personality. She put me at ease, and took great care of my puppy on a very long trip. I'm definitely keeping her number if I ever need anyone to do this again.
Shipment from Eatonton, GA to Brooksville, FL
Was very responsive, friendly and brought our babies safely home. Kept us up to date on their progress on the road and the pups were very well treated. I would use them again.
Shipment from Jacksonville, FL to Sioux Falls, SD
Kala was absolutely amazing! She kept us informed every step of the way and communicated with us throughout the entire process. She let us know everything she was doing with our dog, which gave us so much peace of mind. Itās clear that she truly cares about the pets she works with. We couldnāt be happier with her service and will definitely use her again. Highly recommend!
Shipment from New York, NY to San Francisco, CA
Jessica was wonderful with my pup. She provided regular updates and photos, and my dog seemed very fond of her.
Shipment from Fort Walton Beach, FL to Fort Liberty, NC
Kenneth was great he treated my dog henry as if he were his own. I was very skeptical at first because i had never used a courier service yo transport my great dane henry. He was very understanding and cooperative. He kept me updated and was very communicative throughout the entire process. I highly encourage you to have kenneth as your first and only option if you're reading this and need someone trustworthy and dependable to get your furry one from point a to b.
Shipment from San Bernardino, CA to Marshall, MO
Rick gave us updates about our pets throughout the whole trip. Would recommend again.
Shipment from Rye, NY to Alexandria, VA
Michael was communicative, reliable, efficient, and took great care of delivering the large couch he transported for me. I appreciate him and his teamās work.
Shipment from Pikeville, NC to Charlotte, NC
Denia was calm, courteous, and responsive. I was aware of my petās location at all times and she eased my anxiety about having my pet transported. Her route was reasonable and photo updates were provided. She seems to genuinely care about the animals and was very professional. Will absolutely use her again if needed!
Shipment from Tulsa, OK to Ocala, FL
Wow! Amazing experience! I had to change my dates and the deiver was so accommodating. He sent pictures at each walk stop along the way. He kept us informed of where he was in the trip process throughout the trip. Bear was delivered in excellent condition. I would use this service again in a heartbeat and refer others without hesitation!
Shipment from Goodwater, AL to Clarksville, TN
He is fantastic!! Will use him again!
Shipment from Modesto, CA to Norfolk, VA
Very trustworthy. Drove my senior dog 3000 miles
Shipment from New York, NY to New York, NY
Ozzie was great - reliable, nice, and a quick responder! Will definitely use her services again to transport my husky in NYC :)
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 74,844+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.