CitizenShipper Reviews:
What 75,120+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,120 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Whitemarsh Township, PA to Jacksonville, FL
Arnie was very kind and caring to my bully Erika, I would definitely recommend him
Shipment from San Clemente, CA to Avery Creek, NC
I have never said this in a business review before, but I can absolutely guarantee that you will be thrilled with Warsneyâs services. If you are stressed about moving your pet, you can finally breathe a sigh of relief. You just found your guy. Moving my family from the West Coast to the East Coast was incredibly stressful, but finding a way to safely transport my beloved dog, Piper, was what kept me up at night. The more I researched the pet transport industry, the harder it was to imagine trusting a stranger with her on a solo, cross-country trip. Hiring Warsney was hands-down the best decision we made. Here is why Warsney stands out: -Unmatched Expertise: He brings a repeatable, proven process from his frequent cross-country trips, backed by his deep knowledge as a dog breeder and trainer. -Constant Communication: I received regular texts, calls, videos, and real-time route tracking, which gave me total peace of mind. -An Expert with "Difficult" Dogs: Piper is an anxious, difficult dog who does not warm up to strangers quickly. Yet, Warsneyâs experience with elderly and anxious pets shone through immediately. By day one, they had already formed a warm bondâwhich I could clearly see in the video updates of their walks. I initially chose Warsney because of his flawless 5-star reviews and the immediate trust he built during our first phone call. He is a total straight-shooter who gives honest, expert advice, while remaining entirely focused on what is best for your dog and what you need to feel comfortable. You can stop searching and relax. You truly just found your guy.
Shipment from Edmond, OK to Windham, ME
This was a wonderful experience - we were apprehensive to send our 3yr old golden from Oklahoma to Maine. Colleen kept us informed updates - pics - and made this an amazing experience. Thank you and so sorry for all the accidents she had along the way. She was a bit nervous!!
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Shipment from Longwood, FL to Ocean Springs, MS
Was very communicative and helpful the entire time. Would recommend to anyone!
Shipment from Placid Lakes, FL to Bloomfield, CT
Iâm so grateful for the excellent care Sam provided in transporting my cats, Henry and Mimi, on their 1,300-mile journey from Florida to Connecticut. Sam was professional, dependable, and clearly cared about keeping them safe and comfortable throughout the trip. Communication was excellent, and I appreciated the updates and peace of mind knowing they were in good hands. I would confidently recommend this service to anyone needing compassionate and reliable pet transport.
Shipment from Covington, TX to Spokane, WA
Maureen was wonderful to work with. Very patient & helped me feel at ease with a 1800 mile journey. Thank you for everything.
Shipment from Dulles, VA to Burleson, TX
Danny from All Aboard Transportation provided an outstanding service transporting our two dogs from Washington to Burleson, Texas. Throughout the entire journey, he kept us informed with regular updates and photos, which gave us great peace of mind. It was obvious that our dogs were in caring and capable hands. Danny took exceptional care of them, making frequent stops so they always had fresh water, food, potty breaks, and opportunities to stretch their legs. His compassion, professionalism, and attention to their well-being truly stood out. Thank you, Danny, for going the extra mile and treating our dogs as if they were your own. We are so grateful for the care you showed them and would highly recommend All Aboard Transportation to anyone needing safe and reliable pet transport.
Shipment from San Antonio, TX to San Jose, CA
I had an excellent experience with this company from start to finish. Customer service team was responsive, professional, and kept me informed of necessary details. My vehicle was picked on schedule, and the driver is very responsive as well. Delivered on time and arrived in perfect condition without any issues. I would definitely use this company again if needed in the future.
Shipment from Asheville, NC to New York, NY
Tammy was friendly and very reliable!
Shipment from Los Angeles, CA to Killeen, TX
Great communication and was very patient and caring with my dog.
Shipment from Keats, KS to Santa Ana, CA
Katelyn was 100 Stars amazing !!!!! She thoroughly enjoys what she does you just know !!! She treated my pups so great !!!! She was fast to answer and was a fabulous communicator !!! I knew where she was every step of the way !! Thank you Katelyn !!! I would definitely book you again should I need transportation services for the pups !!!!!!!
Shipment from Round Hill, VA to Virginia Beach, VA
Jason was Great!! He was very commmunitative and extremely kind! I will ask for him again, most certainly!
Shipment from Greensboro, NC to La Quinta, CA
Everything went wonderfully and I can tell that my dogs and cats were very comfortable. Would definitely recommend!
Shipment from Austin, TX to Greenwich, CT
Joseph did an excellent job transporting our dog across the country. He was very communicative throughout the entire trip and regularly sent photos and updates, which gave us a lot of peace of mind. He also shared his location so we could follow along and stay updated on their progress. Our dog arrived safely, and the entire experience was smooth and stress-free. I would absolutely recommend Joseph to anyone looking for a trustworthy and reliable pet transporter!
Shipment from Eugene, OR to SeaTac, WA
Marlayne was AWESOME!! She is a great communicator. She was prompt in picking up our little baby girl kitten. The breederâs message to me after they left was, âMarlayne is a very sweet lady.â It was an unsolicited confirmation Iâd chosen the right gal for the job! She had a long day of travel with lots of traffic, AND still had a joyful and kind energy as she delivered our baby girl. I highly recommend Marlayne if you are looking for someone who is going to take the greatest care with your precious new family member. I would rebook with her in a heartbeat!
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,120+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.