CitizenShipper Customer Reviews:
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At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
Rick Zapata was the driver of my two 8 week old lab puppies. From the moment he was paid, his communication was poor and condescending. I was hesitant to use him, but he had already received my Venmo. I had to text him and ask him when he was picking the dogs up. I initiated all communication. He was 5 hours late, and was extremely rude to the person when picking up. His truck smelled like weed, and he mishandled the dogs (picked them up by their front legs). On drop off he was 10 hours late. Said he had a flat. When he said what time he would be there, we said that’s kinda late, and he said, “You’re lucky you’re even getting these dogs tonight!” When arrived, we asked if he fed and watered the dogs, he said, “You don’t worry about what I did with the dogs!” He had multiple other dogs in the back seat just roaming the truck. No kennels for the dogs. Again, truck wreaked of weed! I’m sure he didn’t have a flat. He was stopping to pick up other dogs on the way. It was an excruciating 32 hours waiting for the dogs to get to us. I would NEVER recommend Rick.
Nick kept me informed during the entire trip. When he arrived at his final destination, my son said Lady was very happy and looked great. Great job!!! Thanks for taking care of lady,,, JOHN
Feel confident if you hire Jodee that your pet’s experience snd yours will be exactly what you hoped for .
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Excellent communication, great experience, would use again.
Wonderful communication and updates. Clearly an animal lover, made me feel comfortable! Pictures sent during many breaks and stops. Was on time (actually ahead of schedule) and our precious package arrived healthy, happy and safe. Highly recommend!
Picked up as promised on time. Even waited on my daug to get off wrk. Very Professional and Honest. Made a video of my daug reaction to receiving her frenchie. Thank you
Great service and wonderful people!
My German shepherd arrived at my grandson's home, and we were very happy with the professionalism that J & K Transport displayed from California to Tennessee. I will diffidently use them again. Thanks again, J & K.
Was definitely nervous about using a total stranger to deliver our dog but she was nice and kept us up to date! We will definitely use her again if needed!
I appreciate the love and attention that was given to Raven during his transport. It was stress free for all of us. Thank you.
Rulana is absolutely tremendous! I can’t speak more highly of her and her services. My pups had a wonderful trip and she was just delightful, communicative, loving, and on top of the entire transport. She is passionate about her job and it shows!
Chris was amazing to work with! From the beginning, he was easy to reach and very communicative. He worked with our ever-changing schedule as we worked to get our sweet puppy to its new family! The delivery was timely and even when he hit delays because of weather, he communicated with us and the recipient and went the extra mile, quite literally, to deliver to their house instead of the meeting spot. Chris will definitely be someone I reach out to for my next transport need!
Hillside Transit was on time and very reliable. Very smooth transaction. They kept me updated during entire trip with GPS tracking and were very professional. Thanks again for getting this done so quickly
Very satisfied overall. Except for the hat that the driver was wearing the cap the boots the red cap that the driver was wearing when he picked up the bear everything else was awesome. We had a good talk is a beautiful human being and that was fun too. I was very impressed that he had a serpentine belt and probably other parts for the vehicle very impressed that he was able to make repairs who knows where I made the repair side of the road or whatever and stool meet his
She was wonderful. So caring and checked in with me frequently. Once they arrived she brought me my dog and the next day helped me with my move in. (I was moving from NY to Colorado.) I’d highly recommend her!