CitizenShipper Reviews:
What 75,965+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,965 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Damascus, OR to Rock Hill, SC
They were wonderful. They communicated well, sent updates, and always replied to my messages. Our Cavalier King Charles arrived happy, safe and sound!
Shipment from Monterey Park, CA to Sugar Land, TX
Great service and wonderful lady.
Shipment from Brooklyn, NY to Oakland, CA
Kat did an incredible job transporting our 7 yr old very sensitive/reactive Formosan Mountain Dog, Nini. Usually Nini takes a good while to trust anyone new, but Kat won her over quickly. And they were best friends after the long ride across the country. Kat is skilled with animals, and loves them as well. She has a good heart and is an amazingly fantastic driver. I donât hesitate one bit to recommend her for anyone having to transport a beloved pet for a short or long distance. If you hire Kat, you will be hiring a pro - ethical, experienced, and so kind and awesome with dogs who are scared and need extra care. Thank you, Kat!
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Shipment from Grand Prairie, TX to Henderson, NV
They were very flexible with my schedule and coordinated picking our dog up from daycare due to us moving a few days before transport was available. Our dog also has separation anxiety and they were great with making sure she felt comfortable. They communicated the entire trip and sent pictures. Would recommend
Shipment from Idaho Falls, ID to Colorado Springs, CO
Delivered ahead if schedule
Shipment from Weatherford, TX to Lincoln, CA
Kristen was an excellent driver who kept me informed as to her location along the route. She sent photos of our dog and was timely in drop off. Very friendly and loves the dogs she transports. Would highly recommend this service.
Shipment from San Diego, CA to Yorba Linda, CA
Outstanding service and communication, she transported our two labs over 100 miles, while we were traveling and needed them picked up. We would highly recommend her service.
Shipment from Philadelphia, PA to Barrington, IL
Patty was excellent!! She gave my dog his meds and kept him very comfortable during his long relocation car trip. She was very accommodating of special instructions. Her care and service were above and beyond!
Shipment from Elk Grove, CA to Meridian, ID
Really awesome service! Snowball picked up our fur baby early in the morning and sent updates and location along the way. He's super nice and personable. Highly recommend!!!
Shipment from Boulder, CO to West University Place, TX
Absolutely fantastic, so communicative and friendly! My pup made it across the country perfectly happy and safe! Would (and will) 100% book with Melisa again!
Shipment from Lehi, UT to Grand Junction, CO
Every Creature Caravan was incredible! She transported our 16 week old labradoodle puppy to us. She was timely, communicative in the days leading up to transport and day of transport. Flexible and went above and beyond to meet our needs for our little guy!
Shipment from Germantown, TN to Mercer Island, WA
Richard and Linda were very easy to work with and inspired our confidence immediately because of how they were with our dogs. We have 2 elderly, nervous labs. Richard was very patient with them and Linda gave us daily updates and pics. Both dogs were delivered earlier than what we expected and were in good condition. We would use Richard and Linda again for transporting our dogs!
Shipment from Reno, NV to San Francisco, CA
Fast response, Reliable and job well done. Thank you
Shipment from Huntsville, AL to Miami, FL
She was amazing with our 2 dogs, we will use her again!
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,965+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.