CitizenShipper Reviews:
What 73,620+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 73,620 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Arlington, TX to San Francisco, CA
Judi is friendly and professional; she keeps you updated on your pet during the transportation.
Shipment from Marietta, GA to Portland, OR
Aaron and his spouse did a phenomenal job delivering our little boy Rocky. They great communication, and always make sure to keep us updated on what is going on and how Rocky was doing with pictures. They also took the extra time to tell me what to feed and what to look out for. Highly recommend booking them!!
Shipment from Pittsburgh, PA to Erie, CO
Sahar arrived happy, safe, and clearly had been well cared for. Thanks to Jullany for taking great care of her!
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Shipment from Normal, IL to Moncks Corner, SC
Great communication and quick response to the request for transport. Highly recommend!
Shipment from Miami, FL to Austin, TX
My cats got home great and quick on the private plane!
Shipment from DeSoto, TX to Bonita, CA
Terry was amazing and communication was on point! My girls were so happy and I could tell felt so safe with him
Shipment from Douglasville, GA to Belle Vernon, PA
Dave did an excellent job getting my cane corso puppy to me. She was happy and clean. He really loves what he does and it show's. I highly recommend him and I won't hesitate to use it service again. Thank You Dave !!
Shipment from Bonaire, GA to Baltimore, MD
I had a great experience with Captain Slinky Pet Transport. Justin picked up our puppy and was incredibly kind throughout the entire process. He kept us well-informed with updates on arrival times and was very communicative, which gave us a lot of peace of mind. He was also flexible and accommodating to our needs, which we really appreciated. I was initially hesitant to book a pet transport service, but I’m so glad we chose Captain Slinky. Everything went smoothly, and our puppy was in great hands. I would absolutely use them again for any future pet transport needs!
Shipment from Downingtown, PA to Granby, CT
Shawn was great- it was not the easiest delivery with a giant, scared dog and he really seemed to take the time to get her comfortable with him. Shawn made this transport personally which was surprising, usually the company owner doesn’t always have last minute availability so I appreciate that the driver was the person I had been in touch with. I feel the rate was reasonable and considering this was an incredibly short notice transport I am grateful that Pet Taskers was able to help us out. As a fellow military family, being able to hire a veteran owned and operated company was an important bonus. I would recommend Shawn and Pet Taskers and we would use them again in the future. Thank you!
Shipment from Raeford, NC to San Antonio, TX
Rick was extremely professional throughout the entire transport service. I never felt any unease leaving my two fur babies with him because I knew they were in good hands. I will 100% utilize his services again if needed and I would recommend him to anyone.
Shipment from Glendale, AZ to Springfield, OR
They were awesome and very kind! I could tell they genuinely cared about every animal they were transporting.
Shipment from New York, NY to Mitchell, SD
Outstanding door-to-door service from the Bronx to South Dakota. The kind driver gave us updates and pics of our dog en route. She took great care of him and I would wholeheartedly recommend her transportation service for all four-legged friends.
Shipment from Palm Springs, CA to New York, NY
We were so nervous to transport our dog across the country from California to New Jersey but we’re so glad we chose Brianna’s service. She was very communicative, sent pictures and updates and our dog seemed very at ease in her company. Overall she did an amazing job and we’d book her again in a heartbeat.
Shipment from Tempe, AZ to Los Angeles, CA
Suzanne is such a delightful and considerate lady who helps me to transport my pet dog from Phoenix to LA. She is great with communications and I wasn’t worrying a bit since my dog was in good hands. Highly recommended!
Shipment from San Francisco, CA to Moorestown, NJ
A Couple of Paws LLC did a great job delivering my dog from San Francisco to Southern, New Jersey. He left on Friday around 1 PM and arrived on Sunday, more than 2500 miles distance, in 48 hours. I really like their model of having two drives driving nonstop coast to coast. My dog did wonderfully. And I think part of the reason is that the travel time was incredibly short. I will definitely use them the next time I have my dog delivered from the East Coast to the West Coast next year.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 73,620+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.