CitizenShipper Customer Reviews:
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At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
75 lbs Labrador Retriever from New London, NH to Lafayette, CO (1942 mi)
Fantastic service ! Bill was immediately responsive about availability and planning. Responded quickly to any questions and did a great job transporting our dog across country. So grateful for his service !! Highly recommend.
53 lbs Australian Shepherd from Oceanside, CA to Celina, TX (1424 mi)
I am out of words to say how phenomenal our experience with JGP was. He drove our sick and disabled Australian Shepherd from Oceanside CA to Dallas TX. He was extremely communicative, sent photos often of our dog, took great care of her and was absurdly accommodating of our shifts of plans due to flight delays. You can't go wrong here, please if you are thinking twice just stop it and go for it with JGP. I'd ship my grandma with him if I needed too lol, that's how phenomenal and highly professional and caring they are and they deserve your service, trust and all the success in the world.
10 lbs Cat from West Lafayette, IN to Catonsville, MD (653 mi)
Factory Transporters was prompt and kept me updated throughout the trip, including my cat’s status. I felt reassured knowing they would safely bring my baby home. Happy holidays
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90 lbs Rottweiler from West Lafayette, IN to Boise, ID (1798 mi)
Russ transported our 100+ lb. Rottweiler smoothly and quickly. He also transported an extra large crate and some accessories at no extra charge. The previous owner didn't have a leash or water bowl to send so he picked one up before he left Indy. Made good time and got to Boise in 2 days even with hotel stays. Friendly, communicative and sent pictures of each stop. Answered all my questions. Made sure to feed & water at regular intervals as well as regular bathroom breaks. Very grateful for how good Russ was to work with and for Leo's safe arrival. Would totally recommend!!
13 lbs Cockapoo from Lee's Summit, MO to Westminster, CA (1640 mi)
Natalia did an amazing job transporting my 11-year-old pup. He’s a nervous dog, which is why I chose ground transport instead of flying, and I’m so glad I did. Natalia provided daily updates with photos, which gave me so much peace of mind. When I was reunited with my pup, he was happy, healthy, and showed no signs of stress or anxiety. I couldn’t have asked for a better experience and would absolutely choose recommend her.
15 lbs Labrador Retriever from Conde, SD to Hermiston, OR (1366 mi)
Darin was absolutely wonderful to work with. He went above and beyond to answer questions and ensure our puppy had the best trip from South Dakota to Oregon. Great communication and care. He sent lots of pictures and updates and even arrived sooner than we expected. We were able to surprise our kids with the best Christmas present because of Darin’s help! Would highly recommend and hope to work with him again.
16 lbs Pug from Joplin, MO to Georgetown, TX (540 mi)
This was my first time using a puppy transport service. Danny set the bar really high if I need them again. I would definitely recommend. Appreciate you Danny.
70 lbs German Shepherd Dog from Wesley Chapel, FL to Hoffman Estates, IL (1186 mi)
Done this about 3 times now with all different people and honestly this was by the most smooth one of all. I can tell Sam took care of my dog by not only giving me location tracking but collage pictures every couple hours that was great. Sam keep up the great work and I will be back if needed
9 lbs Labrador Retriever from Grants Pass, OR to San Francisco, CA (392 mi)
Great communication and reliable.
18 lbs Great Dane from Kannapolis, NC to Jacksonville, FL (412 mi)
Great experience overall. The puppy was transported from North Carolina to Florida. The driver arrived on time, communication was clear, and the puppy was delivered safely with no issues. Everything went smoothly, and I would definitely use them again in the future.
25 lbs Great Dane from Kannapolis, NC to Seal Beach, CA (2461 mi)
⭐⭐⭐⭐⭐ Excellent experience from start to finish. Our puppy traveled from North Carolina to California, and we received multiple updates each day, including photos and videos, which gave us so much peace of mind. Communication was great throughout the entire trip, and it was clear our puppy was well cared for the whole way. I would absolutely recommend them and would not hesitate to use them again.
6 lbs Toy Poodle from Lexington, NC to Fort Washington, MD (346 mi)
I was gifted the pleasure of Elena transporting a puppy for me on short notice. She is thoroughly response, good-natured, specific to detail, communicative and punctual. If she sends an offer your way, please accept. You'll have the most gentle person taking care of your baby. Thank you Elena! You're awesome ❤️
39 lbs Boxer from Selma, CA to Gilbert, AZ (602 mi)
I recently used a pet courier service that exceeded my expectations, and I couldn't be happier with the experience. From the start, the individual courier was professional, punctual, and genuinely caring about my pet's well-being. They arrived on time, which I greatly appreciated, especially when it comes to transporting our furry family members. What impressed me most was their attention to detail. They took the time to ensure my pet was comfortable and secure, providing updates throughout the journey. The pricing was also very reasonable, giving me great value for the quality of service received. Overall, I highly recommend this pet courier service to anyone looking for a reliable and caring option for their pets. Thank you for a fantastic experience!
15 lbs English bulldog from Stroudsburg, PA to Philadelphia, PA (83 mi)
We cannot thank Jose “Zay” enough for the love, care, and dedication he showed while transporting our very first furbaby. From the very beginning, the entire process was smooth, reassuring, and stress-free. As first-time fur parents, trusting someone with such a big part of our family wasn’t easy, but Zay treated our baby as if they were his own. His constant updates, patience, and genuine compassion gave us so much peace of mind. It truly meant the world to us knowing our furbaby was safe, comfortable, and deeply cared for every step of the way. We are beyond grateful and highly recommend Jose “Zay” to anyone looking for someone who transports pets with both professionalism and heart. 🐾❤️
54 lbs Labrador Retriever from Van Horn, TX to Colorado Springs, CO (635 mi)
Ryan was so efficient and communicative! He communicated the entire trip and got my lil old lady home safely!!! Thank you Ryan!!!