CitizenShipper Reviews:
What 75,605+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,605 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Orrum, NC to Theresa, WI
Jacob did an excellent job, great communication and was kind to our unique transport of Show Chickens! Would highly recommend Jacob gor your next transport need!
Shipment from Riverview, FL to New York, NY
Exceptional service, went above and beyond. Sent real time updates about location and videos of my pup. Was knowledgeable and very considerate about my puppy's travel anxiety. 100% would recommend and book again
Shipment from Anaheim, CA to Merrimac, MA
We needed to transport our momâs dog from her home in Southern CA all the way up to MA with very little notice. Jessica made an extremely stressful situation feel manageable. Lots of updates and pictures along the way. Picked up right on time and delivered our pup exactly when we were expecting. Highly recommend
Ready to ship? List your pet, vehicle, or household item for free and compare quotes from background-checked transporters.
Shipment from Port Charlotte, FL to Georgetown, TX
M&M did a great job getting our boy home from Florida. We loved getting photos along the way and being able to keep up with their location.
Shipment from Chicago, IL to Alva, FL
Amazing!!! people. I received pics and videos several time a day. Great communications. I would highly recommend them.
Shipment from Ashburn, VA to Madison, WI
Great communication, excellent service.
Shipment from Laredo, TX to Seattle, WA
Canât say enough good things about the service provided! Received multiple updates with pictures each day and worked in a very tight scheduling window. Would highly recommend to anyone looking for pet transport services.
Shipment from Crestview, FL to Wixom, MI
Great communication and prompt service. Thank you for delivering my dog to me
Shipment from Locust Grove, VA to Turlock, CA
Steven is a wonderful dog loving person. It was a pleasure watching him play with my dog Lassen during the trip. I would highly recommend Dimensional Logistics and Steven to anyone!!
Shipment from Reno, NV to Hendersonville, NC
They were great, arrived on time, gave updates, and got our fur baby across the country safe and sound
Shipment from Washington, UT to Camp Verde, AZ
These guys had great service, they picked up and delivered an Utah to Arizona car on the same day, the earliest I marked. Would recommend, they will deliver your car quickly and safely
Shipment from Glendale, CA to Waxahachie, TX
Very poor communication
Shipment from Lewisville, TX to Snohomish, WA
Arthur and his girlfriend were great. They picked up our lab mix 1 year old pup from a boarding facility and drove her from Dallas to Washington. He kept me updated daily with pics and city/state locations for where they were as well as his she was eating/drinking.
Shipment from Dallas, TX to Long Beach, CA
Very good communication and easy transport.
Shipment from Walnut Creek, CA to Miami, FL
I was throughly impressed with Asia and the service he provided. This was my first time transporting my dog and he made the experience easier. He was an amazing transporter. Very communicative and open and clear with the expectations. He ensured that my pup was safe and cared for and that he had everything he needed during transport. If I ever need to transport Mochi across the country again, I would definitely go through him. Highly recommend!
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,605+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.