CitizenShipper Reviews:
What 74,844+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 74,844 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Chicago, IL to Davenport, FL
Iâm very satisfied Casey was very nice she made away be easy for me my puppy got well taken care of communication was good very satisfied.
Shipment from Ormond Beach, FL to Miami, FL
Kevin is absolutely amazing, I was so nervous about putting my baby through transport but Kevin made me so comfortable and kept me updated the entire time. He sent me his license, shared his plate, shared his location with me. My baby made it straight here. He stopped for a walk & sent me videos. Kevin is an amazing young man and I would use him again and recommend him to anyone. Thank you Kevin!!
Shipment from Benicia, CA to Calabasas, CA
Howard was fantastic! Very reasonably priced, delivered our Aussie Shepherd puppy from San Francisco to Calabasas in speedy time with updates along the way. Highly recommend, very nice guy too.
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Shipment from Georgetown, KY to Lakewood, CO
Amazingly great communication while transporting my little pup! Videos very regularly! Great care! My dog loved her! So sweet! Keep it up! Your wonderful!!! I will use you again when I can!!!!!
Shipment from Fowlerville, MI to Highland, WA
Paul was amazing. My dog can be very difficult, but he quickly became friends with him and because of the added effort, the trip was so much easier. Very communicative and did extra things for my dog that he did not have to. I cannot recommend Paul highly enough.
Shipment from Ocala, FL to Baltimore, MD
We could not have been more pleased with K9 Shipper. Communication before, during and after transporting Taysha was amazing. Taysha was picked up at the time we were told. During the transport we were kept informed of their progress to Baltimore including advisories of traffic delays. Mark even texted the next day just to make sure Taysha was fine. Will use his services again when we need to transport Taysha, my daughter's dog.
Shipment from Phoenix, AZ to Fort Lauderdale, FL
I am so glad that my dog was safe with JPX Deliveries! There were updates every day reassuring me that my dog was fed and walked. I will 100% be using these services in the future! Thank you so much JPX!
Shipment from Spring, TX to Galveston, TX
Amazing service, friendly and knowledgable about animals in general. Especially dogs!! We have used this driver before for transporting our puppies all over the U.S. She and her son Phil take excellent care of any animal they work with, care for or transport.
Shipment from Clearwater, FL to Hamilton, OH
I was unsure about transporting my dogs with a stranger but after reading about Tina and her background I felt a little more at ease. Tina provided updates on her arrival time and was very good with the dogs. She sent updates and answered all text that were sent by myself and the owners that I was transporting the dogs back home to. With pictures, updates and videos upon arrival to there destination she was very professional, polite and courteous, I would use her service in the future if I ever need them and would highly recommend her to family and friends!
Shipment from Coarsegold, CA to Olalla, WA
Great experience! This is our second puppy delivered by him. Safe and healthy.
Shipment from Atlanta, GA to Detroit, MI
Very communicative and seemed liked our dog really liked her .
Shipment from Molson, WA to Palm Desert, CA
Christina and her daughter are extremely highly recommended! These ladies were fast in their delivery and took such good care of my Maine Coon on his way to his new mama. She listened to all the things that I requested during the trip as far as making sure he stayed clean, had his ear drops and his comfort during the drive. She kept in contact as it was safe to do so while she was driving and would send me texts, pictures and even videos. I will definitely be reaching out to use her again and would recommend her to anyone.
Shipment from San Antonio, TX to Lowell, AR
Needed two trucks transported as clearly stated in the ad. Bid was submitted and confirmed it was for two trucks. Texts hours after the agreed upon pickup time that the quote was supposed to be for one truck. Total waste of time
Shipment from Bourbon, MO to Omaha, NE
Overall it was fine. He was very nice. I would have liked to have a more specific set schedule with my pet and not just touch and go. As a planner, I was confused why the plan was not mapped out prior to and made it difficult for both the breeder and myself to plan our days. Thank goodness I was able to be flexible with the delivery time that day but if our family had prior obligations, it would have caused additional stress.
Shipment from Pasadena, MD to Caro, MI
jacob is an amazing driver! he went above and beyond to make this experience easy & provided outstanding service!! fairly priced and hard working, i was nervous going into this, especially with the amount of cats, but he eased my worries. safety is a priority, which is something i strongly value. i fully trusted him with all of my cats! communication was strong throughout the whole trip along with location being shared the entire time, i got plenty of updates and photos (plus a video!) throughout the trip. he was flexible on working with times that work for me, and arrived exactly on time for both pickup and delivery. anytime i need a driver in the future, i know exactly who to contact. if youâre looking to book someone, heâs the person for the job! bless you jacob and thank you so much!!!
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 74,844+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.