CitizenShipper Reviews:
What 76,669+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 76,669 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Houston, TX to San Rafael, CA
Great service and great smile! He hauled my car full of plants from TX to CA. David got the job done.
Shipment from Oakland Park, FL to Concord, NC
Stevie was fantastic in delivering my 9 year old dog Nox to me from Fort Lauderdale, FL to Charlotte, NC. She picked him up from the boarding place I left him at so I could take a plane for my move and dropped him off the very next day. She also had car issues the day before pick up with her tires and in that same day got it all fixed and was super efficient while maintaining the same pick up date despite the unforeseen circumstances that hit her. Truly amazing service from her and took pics through the drive and sent me updates throughout. If I have to move again like this Stevie will be at the top of my list to contact
Ready to ship? List your pet, vehicle, or household item for free and compare quotes from background-checked transporters.
Shipment from Miami, FL to Marietta, GA
He was soo awesome,communication,delivery,always give you his location and trustworthy
Shipment from Three Rivers, MI to Hartford, WI
Awful. They did not show up and then when they if days later had an unsafe trailer for load
Shipment from Dover, NH to Durham, NC
Ed was the best driver! He communicated regularly with pictures too. Our cat arrived on time and safe. Would use this service again!!
Shipment from Sebring, FL to Clinton, MI
Olha was able to pick up my dog on short notice and delivered her safely! She cares about the dogs and they are in good hands while they are with her! She was great about letting me know where she was and how my dog was doing. Recommended!
Shipment from Fultonville, NY to Clover, SC
My pup arrived clean and healthy! Kelsey was very responsive through the trip. She let me know when the pup was picked you with a picture attached and sent me a picture when I asked for one.
Shipment from Tobyhanna, PA to Seattle, WA
Crystal showed great care and thoughtfulness to my dog and me. It is a long drive across the country and she never missed a beat!
Shipment from Killen, AL to Edinburg, TX
Tyaa and Jeremy were trying to professional and awesome in their meticulous care of our pup during the long 1200 mile trip! I recommend them highly and without reservation I am doing this for them as I really was so impressed and touched by their kindness. It's a different world today but these two wonderful people are old school good, hard working and God loving individuals! Welcome to our family guys! Mario
Shipment from Philadelphia, TN to Carmichael, CA
He was so easy to communicate with. He worked with me eith my scheduling and timing for whej to bring my rabbits to me and he was extremely affordable. Very kind and if I ever need another animal transported I'll contact him first. Thank you so much for bringing me my little buns all the way from TN to CA. I appreciate you.
Shipment from Shelbyville, TN to Grand Junction, CO
Smoky Mountain Express picked up my two kittens in Memphis, TN, and brought them all the way to Grand Junction, CO. He had a very reasonable price since he was already heading that way to deliver some other pets to California. There were a few delays but he kept me updated via text. The only thing I wish I had known sooner was that the journey would include multiple stops to drop off and pick up other pets. This made the trip closer to 48 hours instead of the ~24 ish I was originally expecting. He still gets 5 stars though due to his more than fair pricing and ultimate safe delivery of the kitties. When booking, he was very responsive and did not pressure me to book with him. He and his partner took good care of our boys and took pics of them throughout the trip. I also really appreciated that he shared the CitizenShipper fees outside of his own fee. It would have blindsided me otherwise since we had to pay over $200 to CitizenShippers because of the distance. I highly recommend this business!
Shipment from Durango, CO to Milford, MI
We had such a great experience with Stacy and Little Paws Empire! We were a little scared to to put trust in someone else, but had faith that everything would turn out. We are so happy with how it all played out. Stacy was so sweet to Hatch and he loved being with her. He didnât want her to leave when he arrived home. Thank you so much. We highly recommend!!!
Shipment from Minneapolis, MN to Weston, CT
Alex was communicative and got Yoshi safely to us in spite of some gnarly travel delays. We were grateful for his service!
Shipment from Brentwood, TN to Los Angeles, CA
We had an amazing experience and my dogs got home happy and healthy! Thank you!
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 76,669+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.