CitizenShipper Reviews:
What 75,982+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,982 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Dublin, CA to Richmond, VA
Devin was amazing from start to end! He sent photos along the way and also a Google map to see his location. We could not have received better care.
Shipment from Los Angeles, CA to Delray Beach, FL
We booked Jose a week before we needed to transport our Blue Heeler and Mini American Bully from LA to Palm Beach. He took such incredible care of our girls and our car. It gave us such peace of mind to know they were comfortable in a car instead of terrified in airplane cargo. Jose was CRAZY fast as well!! Will definitely use JGP again if ever needed and will recommend to anyone who will listen.
Shipment from Wimauma, FL to Woodbridge, VA
Overall, I am quite pleased. I enjoyed that they had live GPS tracking, I enjoyed seeing videos of my fur baby while she traveled and I appreciated that Justin kept me updated on arrival times. I highly recommend.them.
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Shipment from Tampa, FL to Washington, DC
Excellent communication before, during and after the trip. Took great care Bentley and got him safely from Tampa to DC (even dealing with 4th of July traffic). Made sure Bentley had lots of stops along the way for potty, food and water and delivered a happy boy from our home to our daughter’s. Definitely recommend!
Shipment from Willis, VA to Irvine, CA
Emanuel went out of his way to pick-up from the breeder and then safely bring my new puppy from West Virgina to Southern California. A long way and a great job! Safe and happy puppy. Thank you, Emanuel
Shipment from McLean, VA to New York, NY
Amazing driver, kind and responsive
Shipment from Fort Worth, TX to Missouri City, TX
We were very satisfied as he delivered our fur babies safely
Shipment from Bowling Green, KY to Amarillo, TX
Very detailed, Sends written & visual updates, Would recommend Colleen to anyone who needs pet transportation
Shipment from Tulsa, OK to Portland, OR
Jani was wonderful to work with, I highly recommend EQ Per Travel. Great communication and fair rate make it a no brainer choice.
Shipment from Los Angeles, CA to Scarborough, ME
Had a great experience with Bark and Ride. Throughout the trip Ryan provided updates (pictures and videos) and provided accurate estimates of arrivals (pick up and drop off). Very easy/straightforward/professional person/business to deal with, highly recommend Bark and ride
Shipment from Sedona, AZ to Plain City, OH
Paul did an excellent job transferring my mother in laws dog from AZ to OHIO. Great communication and videos along the way! Sasha misses him already!
Shipment from Moreno Valley, CA to Charleston, WV
We were nervous about the cross country journey for our dog, Lola, but the entire process was smooth and stress free. Communication was fantastic and we received daily updates with pictures and ETA’s. Lola arrived happy and well taken care of. I highly recommend JPX Transport for any pet transport needs.
Shipment from Denton, TX to Fayetteville, TN
Great communication and updates on trip progress
Shipment from Central, SC to Florence, AL
Helpful and communicated throughout the process
Shipment from Norwood, MO to New Baltimore, MI
Rachel responded quickly and was very patient with all my questions during booking. The day of the transport for our Aussie pup she was on time, kept me in the loop with updates/pictures/videos, and was very kind. I would definitely use her again for any animal transport needs! 😊
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,982+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.