CitizenShipper Reviews:
What 74,114+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 74,114 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Pinson, TN to Oakdale, PA
I can not even begin to express how wonderful our experience was with Sandersons pet transport. Our rescue pup arrived happy, healthy & in great shape. We were updated every step of the way. They even share a tracking app that allows you to follow their progress. Such wonderful and kind people! I recommend them most highly and without reservation!!
Shipment from Huntersville, NC to Odessa, FL
Highly recommend Tammy! She transported our 5 dogs and 9 cats from Charlotte to Odessa and did an amazing job. She kept us updated throughout the trip, was very caring with the animals, and everything went smoothly. Moving that many pets is stressful, but she made the process so much easier for us. Thank you again!
Shipment from Jacksonville, NC to Gadsden, AL
I am beyond grateful that we chose him to transport our pup, you can tell he loves what he does. He kept us updated the whole time and stayed in communication throughout the whole way. I couldnāt have asked for a better experience.
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Bolens Ride a Matic Garden Tractor
Excellent communication and coordinating schedule.
Shipment from Philadelphia, PA to Pasadena, CA
I was absolutely thrilled with this pet transport service! They brought my fur baby safely all the way from Philadelphia to Los Angeles, and the entire experience was incredible from start to finish. Communication was stellar. They were quick to respond, professional, kind, and reassuring the entire trip. They sent frequent updates and photos of my lil one throughout the drive, which made me feel completely at ease knowing my pet was safe and well cared for. I would absolutely use them again in the future. My pet traveled in style and very happy - he had a huge, clean space with the litter box, food and water available. This service was reliable, compassionate, and truly wonderful to work with. Highly, highly recommend. Five stars ā honestly, Iād give six if I could.
Shipment from Jacksonville, FL to Monterey, CA
Little Paws Empire was nothing but amazing! These two wonderful ladies were the absolute best and nicest people. They kept me updated every 3 hours with pictures and messages and let me track them through GPS every step of the way. They were so caring and loving towards my fur baby! I was so nervous about transporting my pup, but they made the process smooth and efficient and I just knew my girl was in the absolute best hands. I can not recommend them enough. Thank you for caring for my baby!
Shipment from Corpus Christi, TX to Bemidji, MN
Nichole is fabulous! Her communication throughout was spot on. She always let me know where she was and sent pictures of my fur babies multiple times per day. I highly recommend her services to take care of and safely transport your pets! I will use her again in the future.
Shipment from Omaha, NE to Keyport, NJ
Jacob was great! He communicated the whole time, made it in epic timing and was really friendly. He sent tons of updates and photos of my pop along the way. Would definitely use him again!
Shipment from San Francisco, CA to Queens, NY
Excellent service, very fast replies, photos and status of dog everyday. Would absolutely book again. Booked for California to New York City.
Shipment from Youngstown, OH to San Angelo, TX
Kara provided excellent care and quick delivery of our dog on a long trip across several states. She kept in touch and sent frequent updates and pictures. Would recommend!
Shipment from Oakland Park, FL to Nutley, NJ
Amazing!! Super sweet and did amazing with my German shepherd.
Shipment from Portland, ME to Little Rock, AR
Valeta was amazing! She was prompt for pick-up and got my Jobie delivered to my sister QUICKLY! She sent fun pictures along the way and was very responsive to my texts. You definitely won't regret hiring Valeta!
Shipment from Hot Springs, MT to Miami, FL
We canāt say enough good things about Samantha. She took our three dogs from Montana to Florida. She was understanding about our fears and went above and beyond to accommodate our petsā needs and to communicate with texts and pictures. We would hire her again in a heartbeat!
Shipment from Lynchburg, VA to Port Orange, FL
Long few days waiting. Car problems so pick up was next early morning, due to delivery would of been way to late at night. Puppy did not arrive to me until 8 pm. Pick up was 6:30. Ran into accidents on route from Virginia to Port orange. FL. 1 pic of him taking her out, after I texted him, stating she needs to go by now. 2nd Pic, last one, in crate/car with pee pads. Did not like that. He was told no pee pads in crate. She arrived tired of course, stressed, shaking and did potty as soon as she arrived in our home. Nice guy, when met him. I just do not feel puppy, 7 lb,...8 months old, got out enough, 1 time in 13 1/2 hours. I guess problems do occur so I did rate him a 4.
Shipment from Albany, NY to Washington, DC
Adam and Kira are phenomenal humans. They showed up on time and came with a van and kennel for my pupās solo trip from Albany, NY to Washington, DC. Adam was very communicative throughout and dropped Athena off without a hitch. Would absolutely recommend and ship with him again.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 74,114+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.