CitizenShipper Reviews:
What 75,457+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,457 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Royse City, TX to Gulfport, MS
Jeff and Donna were AMAZING to work with! They delivered two pups for us; an older dog and a puppy to two different families and did an great job getting the pups their safely, happy and well taken care of. Excellent communication and timely delivery. We will 100% use them again!
Shipment from Kissimmee, FL to Peoria, AZ
The driver Darrell was amazing and so communicative. He drove across the country with 10 week old puppies!!! That's no easy feat. Each day of driving he kept me up to date where they were and sent pictures of the puppies. Payment was seamless. All around wonderful experience! THANK YOU!!!
Shipment from Austin, TX to Aspen, CO
We couldn’t have asked for a better experience! Kahu Delivery was professional with great communication. We received videos and updates every few hours. Definitely will be using Kahu again. Would highly recommend to anyone who wants their dog in great hands!
Ready to ship? List your pet, vehicle, or household item for free and compare quotes from background-checked transporters.
Shipment from Boise, ID to Greenwood Village, CO
Patty did a wonderful job of delivering our dogs form Boise to Denver. She was very easy to work with accomodating both our schedule and the dogs! She sent us pictures along they way and kept the pups happy on the journey. We really appreciated it and would highly recommend her to others! Thanks Patty!!
Shipment from Elroy, WI to Spanaway, WA
Amazing communication! Lots of photos! Was amazing to my pets, best experience ever! Would use her again and again!
Shipment from Sarasota, FL to Lake Oswego, OR
Excellent service, highly recommend. Reliable transportation service. Our baby has happy and very well taken care of
Shipment from Fremont, CA to Ventura, CA
Once I got family coordinated. The whole process went very smoothly. Good communication before and during the trip. Cats seem as content as they can be under the circumstances.
Shipment from Candler, NC to Brooklet, GA
Tammy really helped me out with an unexpected transport of my son’s blue-nose pit, Savannah. She had the best bid price, so very reasonable. She, also, said she was driving back from a transport job at the time, and could go get her immediately, even though I needed it done by the next day. This was a Sunday afternoon! She really cares about the animals and circumstances of their transportation needs. She drove for 5 hours to pick her up, then 5 hours to bring her to me, and they arrived at 11:30 pm. I am so thankful for her work and kindness. She offers tracking, gave Savannah a bully stick (asked permission;), and was so friendly throughout the entire operation. I absolutely would use Tammy @ DogGo Cab again, and I highly recommend her services if you are ever in need of having any animal moved to another location.
Shipment from Chicago, IL to Columbia, MS
Beware,he wont let you know whats going on with your puppy,no updates. Showed up in a wrecked vehicle and dropped off in a total different vehicle due to a wreck. I didnt receive my puppy's food,he gave me an adult bag of food. I continued to be nice because honestly I wasnt expecting to receive my puppy.
Shipment from Norman, OK to Houston, TX
Made the process very easy and made me feel very safe and secure that my dog was taken care of. Communicated very well and sent many updates with pictures and videos along the way.
Shipment from Los Angeles, CA to Barnstable, MA
We used CLM to ship our car from California to Massachusetts and couldn't be happier with the experience. Communication was clear from booking through delivery, and our car arrived safely and on schedule. Cross-country shipping can feel stressful, but CLM made the whole process smooth and worry-free. Highly recommend them for anyone needing reliable long-distance auto transport.
Shipment from Hickory, NC to McDonough, GA
Excellent communication, fair pricing, and same day service for a delivery I had for our wedding venue! Highly recommend!
Shipment from Lancaster, CA to Knoxville, TN
Aaron was a great communicator letting me know how my dog was doing and sending pictures. He picked up my German Shepherd in Los Angeles, CA and transported her safely to Knoxville, TN. During transport he took great care of her making sure she ate, had bathroom breaks, and got some exercise. From pick up to delivery it was a great experience. I highly recommend him and would definitely have him transport again if needed.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,457+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.