CitizenShipper Reviews:
What 75,892+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,892 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from South Lake Tahoe, CA to Santa Clarita, CA
Jayy with Kennel2Casa did a phenomenal job. He was prompt to pick up my senior dog, Hattie. Jayy communicated well throughout with regular updates and pics, and my Hattie arrived safe and happy! I could tell my sweet girl was in great hands with Jayy. Thanks so much for everything!! Highly recommend to anyone who is looking for reliable pet transport.
Shipment from Mount Pleasant, TX to Huntley, IL
The communication was great! My pup arrived looking great and it did not take very long at all.
Shipment from Portland, OR to Fort Worth, TX
I cannot recommend them strongly enough. Transported my 4-year-old mini aussie, Betsy, from Oregon to Texas. Quick communicators, gave me several updates and photos throughout the trip, respected my preferences and cared for the dog very well. Betsy and I will definitely be recommending them for anyone looking for safe and happy puppy travel.
Ready to ship? List your pet, vehicle, or household item for free and compare quotes from background-checked transporters.
Shipment from Brooklyn Park, MN to Chicago, IL
Awesome. Really nice, professional and helpful.
Shipment from Plano, TX to Vancouver, WA
We had a wonderful experience with these guys! We opted for the VIP package and our Athena was the only one on the trip. They were very responsive and communicated with us throughout the trip. I would definitely use them again!
Shipment from Lancaster, PA to Temecula, CA
Communicated clearly and was on time. Well so the in the window for pickup and drop off and sent videos along the way. Pleased with this service !!!!
Shipment from New London, WI to Richland, MI
I couldn't have dreamed of a better experience. Not only did they provide me with frequent updates on how my Border Collie puppy (Henry) was doing throughout the trip, but they were genuinely the nicest people with a true passion for providing the very best of care and a safe travel experience for pets. I would highly recommend them to anyone in need of transportation for their four-legged family member. 🐾🫶
Shipment from Tampa, FL to Oxford, MS
Driver very communicative and Ollie was happy the whole trip
Shipment from Cañon City, CO to Pemberton, NJ
Very polite and gave updates throughout the process. Showed up at the times he said he would. Great service!
Shipment from Baltic, OH to Culleoka, TN
We had an absolutely wonderful experience with Stevie and cannot recommend her highly enough! From the very beginning, she was friendly, professional, incredibly communicative, and genuinely cared about making sure our new puppy was happy and comfortable throughout the entire trip. She communicated wonderfully with both us and our breeder, coordinating the pickup and keeping everyone informed along the way. That made the entire process so easy and gave us one less thing to worry about. Stevie was also willing to work with us on the price since she already had another pickup and delivery in our area, which we really appreciated. Once our puppy was in her care, the communication was exceptional. She checked in with us at every potty break, sent pictures and videos, and kept us updated on everything—how well she was eating, going potty, playing, resting, and handling the trip. We never had to wonder how she was doing. What really showed us the level of care Stevie provides was finding out that she even let our little girl sleep with her the night they were traveling together. 🥹 It was so comforting knowing our brand-new puppy wasn’t just being transported—she was being loved and cared for along the way. Our puppy arrived happy, healthy, and clearly very comfortable with Stevie. The entire experience gave us so much peace of mind, especially when trusting someone with such a tiny new member of our family. If you’re considering Stevie to transport your pet, I wouldn’t hesitate for a second. She truly went above and beyond, and we would absolutely use her again. 10/10 experience and highly recommend! ❤️🐾
Shipment from Loudon, NH to Lakeside, MT
LoadMaster was very helpful in lining up transport of our equipment. Sherry was very helpful in making sure that all the stages of the delivery went smoothly. Johnathan (our transporter) is a transporter I would recommend. He stayed in contact and responded very quickly to any questions we asked him.
Shipment from Raleigh, NC to Seattle, WA
Sabrina was great! She got my pup here happy and healthy.
A trailer. Would like to carry it on an open flat bed.
Brandon did an excellent job. He communicated really well via email, text and phone. He accessed the road worthiness of the trailer, recommended new tires because they were over 20 years old, and had them replaced at a tire discount store on the trip. He showed his technical knowledge of trailers by persuading us to use a tow away over a flat bed. The price was fair, he cooperated with the pick up and drop off persons to create a successful trip. I would hire Brandon again. Many thanks, Geoff
Shipment from Madison, WI to San Jose, CA
Very nice. Keep updating the info during the shipping
Shipment from Dexter, MI to Somerville, MA
great experience with Tina!
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,892+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.