CitizenShipper Reviews:
What 74,114+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 74,114 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Atlanta, GA to Houston, TX
Any time Iād need a service like this moving forward, Iām requesting Webb Transport every time. She was amazing to work with, great communication and helped our pup feel so safe during his trip across the states. Super professional, highly recommend!
Shipment from Washington, DC to Greenville, SC
Erin was an absolute gem and a great pleasure to work with. My pets were very well taken care of, and arrived safe and happy. She provided regular updates and went above and beyond. Thank you, Erin!!!
Shipment from Colorado Springs, CO to Los Angeles, CA
Alan was very flexible and accommodating when it came to transporting my puppy and did a wonderful job! He provided updates, was very easy to communicate with, and fast with transportation. I will be using him again if I need services in the future!
Ready to ship? List your pet, vehicle, or household item for free and compare quotes from background-checked transporters.
Shipment from Glen Allen, VA to New York, NY
Absolutely amazing experience transporting our puppy from Virginia to NYC! Communication was great the entire trip, and our puppy arrived safe, happy, and well cared for. You can tell they truly care about animals and treat them like family. We felt completely comfortable throughout the process and would absolutely recommend Jazzys Pet Care LLC to anyone needing pet transportation. Thank you again!
Shipment from Houston, TX to West Lafayette, IN
Helene communicated amazingly from start to finish and took great care of Ellie who has some medical special needs! We are grateful!
Shipment from Las Vegas, NV to Highland Park, IL
Colleen goes far beyond the call of duty. She was WONDERFUL with our dog, Timber. Colleen can totally be trusted with your loving pet. She checked in regularly with us sending pics and videos thus keeping our minds at ease.
Shipment from El Paso, TX to Livingston, TX
Extremely satisfied! Charlene was on time, kept us informed all along the way and was very reasonable in terms of pricing! Will definitely use her services again!
Shipment from Oakland Park, FL to Houston, TX
What an amazing and emotional experience. He was so hands on, quick and responsive. If you want your dog loved and transported this is the company you want to book with. Exceptional price with luxury service
Shipment from Tampa, FL to Sparrow Bush, NY
Excellent service, Dawn did amazing, puppies arrived no problems and seemed to have a great trip. Communication with Micheal was excellent as well. A+ all around. Will book with them again.
Shipment from Lubbock, TX to Norwell, MA
Very satisfied - their delivery was fast and affordable and the drivers were very skilled handling our pets - Thanks again!!
Shipment from Gainesville, FL to Baltimore, MD
Omer was beyond professional. He was kind, communicative, reassuring, and responsible. He took his time to reassure me that my puppy would be treated with gentleness and care. When he first met my puppy at the breederās house, he took his time to make friends, putting my nervous dog at ease. The breeder noted this made such a difference. Omer left the breederās house early in the morning, in order to drive all day so that our puppy didnāt need to spend overnight in the crate. This was hugely important to me. My puppy arrived to my doorstep calm, clean and happy. Omer was kind with me in all of our communications. He understands how precious a pet can be. I appreciated that he really cares about the pets he transports. I also appreciate that his service is a VIP service, transporting ONLY my puppy with no other animals on board. This meant a safer trip for my very small puppy, and a much shorter trip, since he did not have to delivery any other pets along the way.āØ He asked about vaccine status, and if I preferred for my puppy to have potty breaks outside, or a āno paws on the groundā policy. This can be important when the puppy might not have a Leptospirosis vaccine yet. He communicated with me several times during the trip, sending photos and updates. He also texted 30 minutes prior to arrival to let me know he was near.āØYears ago, a different pet transport service brought two puppies to us (not Omer). That service was arranged by the breeder. After the puppies arrived, I looked in the van and saw the van was filled with dog crates, many of them soiled. The driver had stopped overnight and left all the dogs in the van. Who knows how chilled they got overnight. Back then, puppies arrived completely stressed and with a raging Giardia infection. It took many weeks and several Vet visits to get their diarrhea sorted out and get them healthy again. Never again. Omer was completely different. His transportation service, and his kindness, was everything I could have hoped for. Thank you, Omer.
Shipment from Cameron, NC to Las Vegas, NV
Awesome guy, and amazing delivery service. Jacob's reviews speak for themselves. If you arent sure who to pick to take great care of your pet even if its a super long trip, go with Jacob. You wont be disappointed. Thank you Jacob!
Shipment from New Braunfels, TX to Suffolk, VA
I was scammed by another driver on this website my first time attempting to relocate my dog. Thankfully Pawfect Partners reached out and they were able to get my dog halfway across the country safely and quickly! Communication was consistent throughout and we were so glad to have found a reputable company to take care of our girl. Would recommend these guys to anyone.
Shipment from Athens, GA to Summerville, SC
She was just wonderful every step of the way. I would refer her to anyone needing transport services.
Shipment from Edinburg, TX to Bakersfield, CA
Emanuel did a great job getting our puppy from Texas to California. There were a LOT of hiccups with flight delays, and he was sure to keep me updated and diligent about communication. While hiring someone who you have not met in person can be nerve racking- rest assure that Emanuel is going to get the job done professionally, and efficiently. I was very nervous having not used citizen shipper before, but am so grateful we chose Emanuel. Thank you again for getting our sweet girl home safely! šš»
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 74,114+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.