CitizenShipper Reviews:
What 76,822+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 76,822 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from San Marcos, TX to Aurora, CO
Was very reasuring and calm with my two dogs, and even though one of my dogs doesnt like strangers he sure liked him and let himself be picked up! If I ever have to transport my two pups again I will without a doubt use his service and with a great price too.
Shipment from Buffalo, NY to Agoura Hills, CA
David provided responsible delivery service to us. Even his truck broke down prior to pick-up date, he managed to re-arrange our boat delivery using different vehicle and made it happen this way. So, good overall rating. Another general comment on CitizenShipper experience: The site operates well, but I wish the company would announce their stand-alone fee ahead of time. In my case, this fee was a significant 20% on top of negotiated delivery price and it was pronounced only after the delivery was set-up and deposit paid.
Shipment from New York, NY to Rocky River, OH
Tina was just the best. Great communication, timely, and definitely a dog lover. Highly recommend her services.
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Shipment from Oceanside, CA to Chicago, IL
Thank you so much for the amazing service and communication!
Shipment from Davenport, FL to Clovis, CA
Deborah is such an angel! She made sure our fur babies were safe, and we really appreciated the updates every step of the way. She was very professional, and you can really tell that she loves what she does. Our two cats were transported from Florida to California, and they are now home with us, safe and happy! Highly recommended!
Shipment from Miami, FL to Port Chester, NY
What a great experience for us and our puppy (11 years old)! Great communication, very thorough and knowledgeable. She took excellent care of our beagle and will definitely use her again in the future, as well as, recommend to local dog owners. Thank you so much Amanda!!
Shipment from Smithfield, RI to Clover, SC
**THE CONTENTS OF THIS REVIEW ARE CURRENTLY BEING EVALUATED**
Shipment from Adelanto, CA to La Porte, IN
I appreciated the agent being able to answer my questions and doubts. It was a bit of a back and forth with my driver but he was kind in the end, I appreciate everything this was already stressful enough and ADL made it to where I can finally get my car so thank you
Shipment from Hollister, CA to Abilene, TX
Very professional friendly team couldn't be happier with getting my dog to our new house.
Shipment from Mansfield, MO to Hollywood, FL
Byron was reliable and detail oriented. He was consistent with his communication and kept us updated with pictures at every rest stop. I am extremely happy with his quality work and he has a good and energetic vibe. I highly recommend his services
Shipment from Cape Coral, FL to Mount Pleasant, SC
He was an excellent transporter for my cats. Extremely friendly, great communication, and drove with care. Will absolutely use again.
Shipment from Chantilly, VA to New Britain, CT
Jonathan was great! He kept me updated throughout the trip and sent some really cute pictures. I'd happily use his transport services again!
Shipment from East Cleveland, OH to Severna Park, MD
Very professional and fast. Highly recommend and would use him again if I ever need another transport
Shipment from Toccoa, GA to Orlando, FL
I couldnât have asked for a better transport for my new puppy. He kept me informed every step of the way and he pampered Yoshi until he got to my house Thank you so much
Shipment from Shreveport, LA to Sumas, WA
She was here right when she said she would be. Before our daughterâs birthday. Pup was happy and healthy when he arrived. Would use her again for sure. Great service thank you.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 76,822+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.