CitizenShipper Customer Reviews:
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At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
30 lbs Great Dane from Mahomet, IL to Naples, FL (1242 mi)
Professional and well done job! 10/10 would buy your services again!
3 lbs Cat from DeRidder, LA to San Antonio, TX (392 mi)
All I can say is amazing service! Don't think twice, DeAudry was amazing, communicated well, and made sure our kitty arrived happy and content. 10/10
40 lbs Brittany from Big Run, WV to Salt Lake City, UT (1923 mi)
Took amazing care of the dogs during transport, kept us updated, and ended up getting them dropped off way ahead of schedule, which was amazing!
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68 lbs Labrador Retriever from Overland Park, KS to Fort Lauderdale, FL (1457 mi)
Kerry did an amazing job transporting Milo! And he was so pleasant to communicate with. He was on time picking Milo up, did an amazing job updating us during the travel and arrived right on time to drop him off. I was so nervous having Milo transported and the experience was great!
80 lbs Golden Retriever from Provo, UT to Omaha, NE (955 mi)
Driver continuously created expectations that were not met which was frustrating. However, the driver did a good job with communication when I asked for it.
90 lbs Cat from Grants Pass, OR to Elgin, TX (2121 mi)
Susan was amazing and took great care of our cat on the 7 day journey. Highly recommended. We would use her again without a second that.
61 lbs American Staffordshire Terrier from Deerfield Beach, FL to Southampton, MA (1401 mi)
Lori was STUPENDOUS!! she delivered my dog quickly, safely, and smoothly. She kept me updated with messages and videos during the transportation. I would absolutely book her services again! THANK YOU, Lori!!
27 lbs Goldendoodle from Media, PA to San Diego, CA (2730 mi)
Zay was perfect. Great communication, clearly loved Colby, made safe choices, and arrived in a timely manner. I would highly recommend Zay and plan to use his services in the future.
37 lbs Aussie doodle from Los Angeles, CA to Charleston, SC (2494 mi)
I wanted to share my experience, as unfortunately it was not a positive one. While I understand that delays can happen, the driver was late dropping our dog off and communication throughout the trip was lacking. We were promised tracking and regular footage, but the tracking was never provided and the footage we did receive was very limited and not reassuring. In addition, the driverâs attitude during communication did not feel professional or caring, which added to our concern. When our dog arrived, the driver would not hand him over until payment was received or come to the door to drop him off . Which was uncomfortable given the situation. Most concerning was our dogâs condition upon arrival. He appeared to be in pain, particularly around his backside, which made us feel he may not have been properly cared for or given adequate bathroom breaks during the trip. Overall, this was not the experience we were hoping for, and we were left feeling disappointed and worried rather than reassured. I hope this feedback can be used to improve communication, care, and professionalism for future trips.
14 lbs Cat from Santee, CA to Colorado Springs, CO (1172 mi)
Hunter did not even tell me he was allergic to cats. A 4 star rating is generous.
53 lbs Staffordshire Bull Terrier from Tukwila, WA to Amherst, NY (2583 mi)
We had the pleasure of working with Russ to transport our American Staffordshire Bull Terrier, Gotti, from Seattle, WA to Buffalo, NY. From start to finish, Russ was amazing. As first-time dog transporters, we were understandably nervous about the long journey, but Russ kept us at ease the entire time. He provided regular updates on Gotti's well-being, including feeding and water breaks, and even shared details about playtime, which was such a relief for us. When Gotti arrived, he was happy, healthy, and ready to settle into his new home. You can tell Russ truly cares about the dogs he transports, and weâre so grateful for the care and attention he gave Gotti during the trip. If youâre looking for a reliable and caring dog transporter, look no furtherâRuss is the one you can trust to get your furry friend to their new destination safely and stress-free!
30 lbs Goldendoodle from Goshen, NY to Myrtle Beach, SC (723 mi)
She went above and beyond for our dog Benny, and when we left something in her car, she came back and dropped it off! She was flexible with dates and timing!
4 lbs English Springer Spaniel from Blue Ridge, GA to Valdosta, GA (322 mi)
Sam was fantastic and ensured we had a new puppy for Christmas. We placed the job last minute and Sam promised us we would have our new puppy in time. He made the delivery on Christmas Eve. Our puppy arrived happy, early, and Sam ensured we were able to freely communicate with him during the travel. I highly recommend Sam and will use him again in the future.
28 lbs French Bulldog from Vero Beach, FL to Newtown Square, PA (1050 mi)
Great safe travels. Thanks
95 lbs Cane Corso from Austin, TX to Phoenix, AZ (1023 mi)
Thank you for taking good care of my dog from Austin to Phoenix! So glad she was with loving people! Sorry she gassed you with farts the whole way! đ