CitizenShipper Reviews:
What 76,822+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 76,822 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Prescott Valley, AZ to Guntown, MS
So grateful for Kelsey to provide transportation for my pup within strict deadlines. She was very communicative and would highly recommend. Thank you, Kelsey.
Shipment from Bertram, TX to Massena, NY
She went out of her way to help me transport a munchkin cat 1800 miles!! Ended up having to care for him from Friday to Monday!! Appreciate all the help!! She had to rent a car drive out into the boondocks as breeder would not drive pet to airport! Then had to stay with pet in a hotel until a flight was available. Only issue I had was breeder never sent pet with food!! Iâd suggest getting cat food or dog food to have with her in cases such as this!! Live and learn!! Such is life!! Sammy is in his forever home and starting to adjust!! Thank you!!
Shipment from Zebulon, GA to Heath, TX
This transportation service was amazing! I wish, I had known about this company two dogs ago! I have nothing but, good things to say about this company! The communication was awesome and he was very flexible. He made sure that I knew my fur baby was safe, and he arrived right on time. The price was more than reasonable for the service received! I would use or recommend this company again!
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Shipment from Prosper, TX to San Antonio, TX
Dee was fantastic in helping relocate 2 cats from Prosper to my family in San Antonio. He was great in communicating, on time, and very friendly. Thank you so much Dee!
Shipment from Green Bay, WI to Huron, OH
Yes, very satisfied. Keith did a super job and communicated well with me throughout the process. Gentleman at the pick-up location told me the same positive comments about his friendliness and professionalism. 5-star service.
Shipment from Centralia, IL to Atoka, TN
She was really good, so if anybody needs pet transportation please choose her.
Various Small to Medium Sized Artworks
Fantastic experience. Susan was wonderful to work with.
Shipment from Mansfield, LA to Mount Airy, NC
I canât recommend this team more! They were compassionate, communicative and wonderful and got my boy safely to his destination. He is a 170lb Boerboel and had been through a lot the week prior and they took phenomenal care of him and loved on him the whole way. I would not hesitate to book this transporter.
Shipment from Bethlehem, MD to Blooming Prairie, MN
Kept me up to date on progress
Shipment from Federal Way, WA to Austell, GA
She was great and delivery on my dog was fast and the day and time she had promised ! thank you so much if i need any more transportation i will be booking here again.
Shipment from Miromar Lakes, FL to Indianapolis, IN
Josh moved my Chris Craft from Fort Myers to Indianapolis and got it there in literally a day and a half! Great communication and great care of the boat and he is fully insured and DOT certified. Great equipment and expertise. I highly recommend him and will likely move the boat from Indianapolis to New York in the near future and will use him for that move as well. Nice guy and great reliable and fast service.
Shipment from Jersey City, NJ to Tempe, AZ
Great experience. Good communication and cats got to our new home super fast! Thanks, Natalia!
Shipment from Newark, DE to Lindley, NY
Lois was lovely and very easy to work with. Great experience!
Shipment from Gilbert, AZ to Edwardsville, IL
They got my motorcycle shipped very fast from Arizona to Illinois. Communication was great too, lots of helpful information as well. No complaints on my end. Motorcycle arrived as it shouldâve, and everything went smooth. This was my first time using them, but theyâve got a lifetime customer from me. Thanks again!
Shipment from New Orleans, LA to Fresno, CA
Toni was amazing. Took great care of my priceless little girl. She arrived safe clean happy and content. I couldnât ask for more
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 76,822+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.