CitizenShipper Reviews:
What 75,170+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,170 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Sarasota, FL to Carrollton, TX
They were amazing from start to finish. They treated my dog like he was their own, kept me updated, and made sure he was safe, comfortable, and cared for the whole way. You can tell they genuinely love animals and take the responsibility seriously. Iâd definitely trust them again and highly recommend their pet delivery service.
Shipment from Bend, OR to Frankfort, KY
Tristyn took great care of my German Shepherd. Trip was from Bend OR to Frankfort KY!
Shipment from Houston, TX to Enterprise, AL
Casey was absolutely amazing! She was communicative, sent regular updates and pics/videos, and went above and beyond to make sure my puppy arrived safely and on time despite him having some tummy issues. This was my first time using a transport service and she made the whole process stress free knowing he was in great hands. I would absolutely recommend her and use her service again!
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Shipment from Fountain, CO to Newburgh, NY
Osman was wonderful to work with. He safely transported our dog along with a very important item for our family and took great care of both. Communication was good, he was reliable, and everything arrived exactly as promised. I would definitely use his services again and recommend him to anyone needing pet transportation.
Shipment from Stillwater, MN to Bristol, TN
Stacy and her partner did a top notch job driving our ten year old Siberian Husky from Minnesota to North Carolina. They put us at ease with updates, location sharing and lots of photos. Our pup arrived on time, happy and healthy. Highly recommend!!
Shipment from Gainesville, FL to Cleveland, OH
I donât have the words for how amazing of an experience it was to work with Haley! This was my first time using a service such as this and she was beyond transparent from the start. I was so nervous for my pup and her long journey, but Haley made it easy and sent regular updates throughout the trip. I couldnât recommend her enough! Thank you from the bottom of my heart!
Shipment from null, TX to Fairhope, AL
Wonderful experience. Would use it again and recommend my driver. Five star service.
Shipment from Kannapolis, NC to New York, NY
I couldn't have asked for a better experience with DeeEmpress. Her pricing is very fair, and she was incredibly punctual and communicative with updates. She did a great job of making me feel comfortable, which was especially helpful since it was my first time using this type of service. A perfect 5 star experience!
Shipment from Grand Prairie, TX to Oceanside, CA
I was very satisfied with paws across America there communication is spot on and they got my fur baby home safe and sound
Shipment from Austin, TX to Seattle, WA
Rachel is amazing! She took amazing care of Aubrey and always kept me up to date along the journey!
Shipment from New York, NY to Beachwood, OH
Communicative, fairly priced, and did exactly what I was looking for on the right timeframe. Would recommend!
Shipment from Athens, GA to Narragansett, RI
Extremely satisfied with not a test delivery service!! They safely brought my baby back home to me! They were extremely professional, super transparent, provided great communication, plenty of photo updates and live gps tracking. I just know my baby girl was in good hands for this 1000 mile drive. Love love loved them! & would choose them again and again if I had to! Donât hesitate to book with them! Theyâre the best!!
Shipment from Chicago, IL to Las Vegas, NV
Tina and her team did amazing job getting our fur babies to our new home. Completely felt comfortable with her and she kept us up-to-date every day. Do not hesitate to use Tina for your pet transportation needs!
Shipment from Autryville, NC to Coatesville, PA
I booked with Sean; however, due to circumstances beyond either of our control, I had to cancel. But, I will say he communicates efficiently and expediently and was very receptive to all the requests from the breeder had the transport transpired. Thank you Sean! Will definitely recommend you to anyone needing a transport.
Shipment from Abbeville, SC to West Linn, OR
Darby was the best we could have ever hoped for. She was timely and went over and above to get our Daisy Jane safely and punctually to us even though the her rental car agency threw a huge roadblock into her travel plans, she thought outside the box and used a UBER on her own "Dime" to insure she made the delivery on time. I cannot say enough for the effort she put forth for us. She followed up promptly and keep us informed of her progress with texts and pictures. I would say to anyone, give this lady a call if you want excellent results.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,170+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.