CitizenShipper Reviews:
What 76,280+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 76,280 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Rathdrum, ID to Kissimmee, FL
He was absolutely incredible with my cats. Super communicative with us as well. There was inclement weather and he kept us in the loop the entire trip. I think that was the best road trip our cats ever took!
Shipment from Bertram, TX to Rowlett, TX
Dee drove our ten week old Munchkin babies to us in Arkansas. What a wonderful man! Excellent communication throughout his drive as we needed a two hour window to meet him. Great care was given for our babies and the entire journey was worrying free knowing they were in excellent hands. I highly recommend him. All of the reviews I read are true and now I can proudly say I’m one of them.
Shipment from Muskegon, MI to Ann Arbor, MI
Lisa was very responsive and transported 3 bunnies safely with fair pricing! I would absolutely use Lisa again!
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Shipment from Yorba Linda, CA to Bel Aire, KS
Austin was amazing and took great care of Radar!
Shipment from Houston, TX to New York, NY
Rachel was so wonderful with my dog, Beau. She was communicative, sweet, and instantly comfortable with Beau (who can be tricky). She’s also very reasonable in terms of cost. Highly recommend to anyone looking for someone to transport their pet safely and comfortably!
Shipment from Dulles, VA to Toledo, OH
She's awesome, took good care of my cat, friendly too, kept me completely updated.
Shipment from San Antonio, TX to Guyton, GA
Very friendly driver. He arrived on time and delivered on time. Our pets were safe and happy on the journey.
Shipment from Telluride, CO to West University Place, TX
Great job getting our fur baby from Colorado to Texas. Took care of him as if he was their own and gave updates with pictures and videos along the way. Highly recommend.
Shipment from Chantilly, VA to Imperial, NE
Excellent..!!!!!! Would truly recommend!!! They took such good care of my pekingese..they gave her a lot of attention and love. They are friendly and trustworthy..kept me updated thru the whole journey. Would use them again!
Shipment from Lavon, TX to Union, KY
Great communication! She gave updates along the way and shared her location the whole way! Truly a lifesaver!
Shipment from Truckee, CA to San Anselmo, CA
Everything was very smooth. Mable was very kind and took great care of our dog.
Shipment from Bloomsburg, PA to New York, NY
I truly recommend Al-Jalil for any of your fur babies. He exceeded my expectation. He responds right away and keeps you updated with pictures and updates. He provides a GPS tracker from the time of pick up to the drop off. Great communications skills and he is very flexible to try to accommodate you in the best way possible! I’m beyond happy and I can’t wait to hire him again!!
Shipment from Bozeman, MT to Albuquerque, NM
Esmeralda and Monica were professional, thorough, and continued to update with location, videos and available last minute. LIFE SAVERS. Trustworthy, friendly and loving to my dog. I am very happy and satisfied and would use again if needed. I recommend 100%.
Shipment from Charleston, SC to Rockport, ME
Communicative, reliable, and took good care of my pet!
Shipment from Columbus, OH to San Antonio, TX
Autumn was fast, efficient and I could tell Sampson and Chuck were well cared for on the trip. Also, Autumn communicated very well. I'd book Autumn again if ever needed.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 76,280+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.