CitizenShipper Reviews:
What 75,457+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,457 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Spencerville, OH to Upton, MA
I cannot put into words how endlessly grateful I am to Pawzitive Company for transporting my puppy from Ohio to Massachusetts! Hayley and Kristen were absolute angels throughout the entire journey, keeping me continuously updated from the very first minute on Day 1 until the exact moment he arrived in my arms. Transporting a furry family member can be terrifying, but they showered my pup with so much love and attention that they truly treated him like their very own baby. Their dedication, warmth, and service went far beyond excellence. If you want total peace of mind and the absolute best care imaginable for your pet, you MUST use Hayley, Kristen, and Pawzitive Companyāthey are simply unmatched! If I can give 101/101 as a score rating I will. ššš
Shipment from Molalla, OR to Toney, AL
She was absolutely amazing! Kept me informed and genuinely cared about my baby! Sheās an old girl and she got pampered for the long trip from Oregon to Alabama. She had great prices and the driver is an amazing person.
Shipment from East Islip, NY to Burleson, TX
Brad took the best care of Lola ( my Golden doodle). I was updated with pictures and text message. Would definitely recommend his services.
Ready to ship? List your pet, vehicle, or household item for free and compare quotes from background-checked transporters.
Shipment from Fort Myers, FL to Hudson, FL
They took great care of our new baby and communicated every step of the way! Would 100% recommend!!
Shipment from Charlotte, NC to Los Angeles, CA
I cannot thank you enough! We have a very senior dog (17) who couldnāt fly, and we were very nervous about the trip. From the moment TJ arrived at our house, our dog warmed right up. Our little old man pup was like a kid excited to go to camp. He just followed mr TJ and hopped in the car and got cozy in his crate without even paying us any attention! :) We could tell he was in great hands. TJ sent photos and updates, and it was pretty fun to watch their journey as they went! Iām so grateful and will be sharing about TJ with anyone who needs pet transfer. You and your pets are in great hands! šš½ thank you!
Shipment from Fayetteville, NC to Deltona, FL
Greatly satisfied.
Shipment from South Bend, IN to Tucson, AZ
Provided excellent communication, including pictures. I never had to worry if my pets were safe or taken care of. They arrived well within the delivery window. I would definitely recommend.
Shipment from Oakland, CA to Pittsburgh, PA
In our long distance move Hayley and her team were 5stars! The only thing that not only went well but was better than expected - our sweet pup arrived in the best spirits! We canāt thank you enough.
Shipment from Fairborn, OH to San Francisco, CA
Jessica is very easy to work with and was great with our dogs! She kept us updated on the trip and kept the dogs comfortable the entire way!
Shipment from Shaker Heights, OH to Chandler, AZ
Staci was amazing transporting my youngest son Hawkeye 110lb German Shepard . Staci treated him like he was her son while she drove him 2020 miles from Cleveland oh to Phoenix ,Az. She said she was gone be there at 9am she pulled up at 8:55am ready to go . She sent multiple pictures ,videos ,text messages. If in need of pet transportation with somebody thatās reliable choose STACI
Shipment from Statesville, NC to Thomasville, GA
Absolutely recommend!! Canāt thank them enough. Communication was fantastic, and I received several videos and photos on the trip. I know they treat the animals well because the puppy wasnāt sure about leaving him.
Shipment from Wharton, TX to Lake Geneva, WI
Quick to respond, sent pictures and videos throughout the journey. Very personable and easy to talk to. Flexible with changes. Highly recommend š
Shipment from Spring Hill, FL to Holyoke, MA
Yvonne and her husband were amazing! I was very nervous at first because iāve never used this website but she helped a ton in with reassuring me and my fiancĆ© through the whole process! they were very understanding as was I ! they sent me pictures of my beautiful baby girl and kept me updated the whole time! I would recommend them and their service to everyone !
Shipment from Tampico, WA to Peoria, AZ
Antonio was amazing. His help with transporting our baby dog to Arizona was incredible .I was super nervous and had never used a pet transportation service before. She arrived so happy and calm Thank you Antonio for your help. Would highly recommend him to anyone.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,457+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.