CitizenShipper Reviews:
What 75,576+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,576 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Watertown, SD to Torrington, WY
Very responsive and kind! Would use again!
Shipment from Palmyra, NJ to Aventura, FL
Efficient and carful. Communication was good throughout the move, and was also flexible
Shipment from Harvey, LA to Sunrise, FL
Got my 8 month old puppy from Louisiana to Florida in just 1 day. Very fast pickup and good communication!
Ready to ship? List your pet, vehicle, or household item for free and compare quotes from background-checked transporters.
Shipment from Easton, MD to Rome, NY
Kelsey was truly a godsend! She was so easy to work with. I was at such ease knowing my baby was in her care and on her way to me. I loved being able to check in and see the live updates of the trip. Thank you so much Kelsey!!
Shipment from Mobile, AL to Brookline, NH
Ian was wonderful. Picked up our girl from Mobile, AL and brought her to NH for us. She was very depressed and he was great with her and her needs!
Shipment from Holbrook, MA to Pembroke Pines, FL
It was a hassle-free process , thank you 🙏
Shipment from Wallace, ID to Palm Desert, CA
very easy and professional i would highly recommend
Shipment from Littleton, CO to New York, NY
Very quick to respond and answered many questions prior to my booking his services. I’ve trusted him to transport of my doggie across country.
Shipment from Coarsegold, CA to Ferndale, CA
Julie was fantastic to work with! She really went the extra mile to make sure my bunny was taken care of. She sent pics and updates at every stop. Highly recommend!!!
Shipment from Beaufort, SC to Greensburg, PA
Mikey was wonderful!!!! We’re moving our family from SC to PA and between getting our vehicles, a baby and 3 dogs to our new home I was completely overwhelmed. I came across CitizenShipper when looking for an option to transport the dogs and decided to book with Mikey after some conversation. I felt completely comfortable with him from the start and he was punctual and stayed in contact the entire trip. Knowing that my pups (all large dogs btw) were well taken care of and arrived at my mom’s safe and sound was such a weight lifted off me. I cannot recommend him enough and I’ll be letting my friends know as well. Thank you Mikey!!!
Shipment from Edinburg, TX to Mansfield, TX
Seriously that best possible experience! I was an absolute nervous wreck and David and his wife were amazing. My puppy got here safe and sound. David kept me updated along the way with photos and videos. Super kind couple, and I would HIGHLY RECOMMEND. They’ll be the only ones I ever use, if there’s a need in the future. Thank you both so much for making this possible, and a lot less stressful!
Shipment from St. Clair Shores, MI to Bothell, WA
Judy transported my puppy from MI to WA. The process was really smooth, she had a tracker so we always knew where they were and provided us with many updates and photos along the way! Highly recommend and you can feel safe choosing them!
Shipment from Port Townsend, WA to Ames, IA
My two cats arrived safely and on time. I had prepared a safe room for them since I expected them to be traumatized by the trip, but the room was not needed. They adjusted very happily to this new space they had never seen before, and I take that as a sign that they were well cared for during their 1800 mile journey.
Shipment from Houston, TX to Brentwood, CA
We had the absolute best experience with Lucas East-West flight nanny. From the beginning they were open and transparent. They stayed in communication with us while I decided what direction I wanted to go in. This was my first time using a pet transport company, so I was a bit apprehensive but they answered all my questions and even worked with me regarding budget, flight times, and other arrangements. I would not hesitate to use them again. I would recommend Lucas East West Flight Nanny to anyone looking to safely transport their pets. My cat arrived calm, collected, and happy. If I ever need to transport her again, I will be sure to use Lucas East West flight nanny without hesitation.
Shipment from Middletown, OH to Mooresville, NC
This transportation was extremely trustworthy, ontime to the T, gave constant update and pick up/drop off times throughout the whole process, very professional and sweet to my new puppy during the whole ride. I would definitely recommend them and use them again!! Very affordable too!
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,576+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.