CitizenShipper Reviews:
What 74,114+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 74,114 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Phoenix, AZ to Rock Springs, WY
Awesome experience ! Our pet was transferred flawlessly! Would most definitely recommend to others needing a pet transport! Thank you for your service!
Shipment from Kountze, TX to New Orleans, LA
We had an excellent experience utilizing Mr. Maurice for transport of our 9 week old goldendoodle from TX to LA! Maurice was responsive, professional, accommodating, and on time! He was wonderful with our fluffy little guy. I can tell Maurice truly enjoys his time helping families transport animals across the country. Thank you!!
Shipment from Elkader, KS to Mesa, AZ
Shawn and their staff at PetTasker did an excellent job working with me on making arrangements for transportation of our yellow Labrador, which transported from Iowa to Arizona. The handoff of the dog went smoothly and they provided pictures throughout the transportation process. Would highly recommend PetTasker.
Ready to ship? List your pet, vehicle, or household item for free and compare quotes from background-checked transporters.
Shipment from Low Point, IL to Oklahoma, OK
Shareese is professional, punctual, and pleasant to work with. I will be using her again!
Shipment from Bakersfield, CA to Greenwich, CT
Excellent service shipping our dog from Bakersfield, CA to Cos Cob, CT. We received regular updates and pictures throughout the trip, and they took great care of our dog. Highly recommend!
Shipment from New York, NY to Mio, MI
Very pleased with his transport. On time, regular communication. Treated the dog like a queen! Would highly recommend his service.
Shipment from Hesperia, CA to Chula Vista, CA
Alan was wonderful! He communicated easily and clearly, and he was prompt, polite, and incredibly caring for my tiny Havamalt puppy. He even stopped after she had an accident to clean her up, so she arrived clean and fresh. Awesomeđ Five stars plus!!! I will be using him again for my puppy transport needs. Thank you Alan!!
Shipment from Hemet, CA to Orland, CA
Ricardo was wonderful transporting my grandmotherâs older dog from the LA area to Northern California. I was very nervous about moving an older dog all that way, but he was communicative from the start, arrived right on time, and treated my dog with so much care and kindness. Our dog absolutely loved him, and I would happily use his service again. Highly recommend!
Shipment from Blue Grass, IA to Scobey, MT
Maurice was great! He was responsive and fair price. He kept in communication with me the whole trip with photos and updates - he was even ahead of schedule! So thankful for him delivering out our new puppy from IA/IL to MT!
Shipment from Denver, CO to Poughkeepsie, NY
I received a phone call from an animal shelter that an old friend of mines cat was brought in and that I was down as an emergency contact on her chip. I immediately jumped in action to find transport fast and rescue her asap! She's a senior cat and I couldn't imagine what would have happened to her if I didn't take her in! This company was first to recommend their services and was the most reasonably priced. Once we settled on a pick up and delivery date, they updated me the whole time on her status with pictures and texts. We had quite a few laughs and giggles during the whole trip. I highly recommend this service to anyone in desperate need of animal rescue/ transport. Would give them 6+ stars if that was a thing! Professionalism at its best! Thank goodness for kind hearted people like you in this world of chaos! Can't thank them enough! Worth every penny! You guys rock! \m/
Shipment from Durham, NC to Savannah, GA
Desiree did an excellent job delivering my pet. She provided me with her location and took pictures along the way. She is the best!! I knew that my pet was in safe hands!! Thank you so much, Desirae!!
Shipment from Charles Town, WV to Norman, OK
Aloha Fresh Start Flight Nanny We cannot say enough amazing things about Fresh Start Flight Nanny and especially Sean. What started as a very stressful, time-sensitive situation turned into an experience that restored our faith in people. We were trying to coordinate transport and veterinary requirements for three cats â Kiwi, Peanut, and Abby â so they could complete the strict Hawaii entry requirements, including microchips, rabies vaccinations, and timing-sensitive documentation to avoid quarantine. The circumstances were extremely dynamic, schedules kept changing, and there was never a simple or straightforward timeline. From the very beginning, Fresh Start Flight Nanny was patient, understanding, flexible, and unbelievably accommodating. Sean went far beyond what anyone would reasonably expect. One of our cats, Peanut, is an absolute sweetheart but nearly impossible to catch and crate. After previous unsuccessful attempts, Sean was completely willing to rearrange his entire schedule and fly into West Virginia early from Texas if needed, just to help capture Peanut, get him safely to the veterinarian, and make sure he stayed on schedule for Hawaiiâs strict timeline requirements. Thankfully, a family friend, Becca, was able to safely catch Peanut beforehand, allowing him to make his veterinary appointment on time. Once that happened, Sean immediately adapted again and changed his travel schedule a second time so he could still personally help crate the animals, transport them safely to the hotel, and prepare them for travel the following morning. That level of flexibility and dedication is rare. The moment Sean arrived, all anxiety disappeared. He was calm, professional, confident, and incredibly compassionate with the animals. He safely and gently handled all three cats without chaos, stress, or injury. It was honestly impressive to watch. Throughout the process, communication was outstanding. Sean constantly kept us updated with texts, calls, and photos. He was always accessible, incredibly reassuring, and had an amazing sense of humor that helped reduce an otherwise emotional and stressful situation. And the dedication didnât stop there. During the flight process, an unexpected issue arose when a flight attendant reported an allergy concern. Instead of panicking, Sean remained completely professional, calmly adapted, secured alternate travel arrangements, flew into Dallas-Fort Worth, then personally drove the cats all the way to Norman, Oklahoma to ensure they arrived safely and on time. When the cats arrived, they were calm, healthy, relaxed, and transitioned into their new environment almost immediately â eating, drinking, exploring, and playing as if nothing stressful had even happened. That says everything about the level of care they received. Fresh Start Flight Nanny is not just an animal transport company â they are genuinely caring, trustworthy, compassionate people who treat your pets like family. Sean, his family, and the entire team went above and beyond in every possible way. Five stars is not enough. We would recommend Fresh Start Flight Nanny to absolutely anyone needing pet transportation services. Professional, dependable, compassionate, flexible, and simply wonderful human beings. Thank you again to Sean and the entire Fresh Start Flight Nanny family. We will never forget what you did for us and for Kiwi, Peanut, and Abby. Mahalo Gina and Frank
Shipment from New Haven, CT to Navarre, OH
Great communication and delivered as promised
Shipment from Jefferson City, TN to Le Sueur, MN
Awesome to work with! đ We have already booked again with another pet transport need. Highly recommend!
Shipment from Chesapeake, VA to Tucson, AZ
I'm so glad I went with this shipper, they truly took such good care of my two 70 lb mutts. Long journey from KY to AZ, but they kept in touch and made sure my boys were comfy and safe. If I could add a few extra stars, I would! Thanks Lexy & Jacob!
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 74,114+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.