CitizenShipper Customer Reviews:
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At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
Boxes from Newport Beach, CA to Austin, TX (1372 mi)
10 out of 10! Colleen is truly fantastic! Very professional, punctual, reliable, excellent with communicating and texting updates. She enjoys driving & loves helping others, very caring & loves animals. I would HIGHLY recommend her to anyone to transport, treasured items or animals. You will be in good hands.
49 lbs Cane Corso from Crowley, TX to Stockbridge, GA (849 mi)
Very efficient, I paid in advance for my puppy to be sent home. He stayed in communication with me the whole time. I paid maybe a week up in advance. The day of, he also kept me posted on his arrival time and he had his back seat made with a doggy bed and pillow. I would definitely use him again. I feel at ease knowing my girl is safe with him!
7 lbs Cat from Adelaide, CA to San Antonio, TX (1568 mi)
There was initially some confusion regarding the pick up location and the timing of delivery but Steven ensured my cat Oreo was safe and happy as he could be. Thank you Steven!
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50 lbs Australian Shepherd from Canton, MS to El Paso, TX (1059 mi)
Kara was very communicative and sent lots of updates and pictures along the way. Our pup arrived happy and not stressed at all. Would recommend her services!
48 lbs English Springer Spaniel from Portage, MI to La Quinta, CA (2154 mi)
The team did a great and efficient job transporting my dog from Michigan to California in less than 2 days. She seem d happy when she arrived.
Cars and Light Trucks from Boca Raton, FL to Grand Rapids, MI (1412 mi)
Stellar Experience!! This was the first time I've had a vehicle transported, and I was very concerned about communications and reliability. Rod handled this transaction with silky smooth finesse, and quite easily exceeded my expectations. Mine was a unique request which required logistical precision, and Rod worked closely with me every step of the way! I will definitely reach out to ADL next time - Highly recommend!
15 lbs Mini Hippo from Walland, TN to Williamsburg, VA (497 mi)
Amazing transporter!
90 lbs Dob from Bluewater, NM to Grand Prairie, TX (743 mi)
Very caring of pet and owners comfort
30 lbs Cavapoo from South Portland, ME to Charlotte, NC (989 mi)
Bill was fabulous. He kept us informed through out the 1000 mile trip from Portland Maine to Charlotte, NC with our two dogs - 22 pound Cavapoo and 97 pound Sheepadoodle. Bill was personable, caring and responsible. We would use Bill again! Highly recommend.
12 lbs Pomsky from Fort Wayne, IN to SeaTac, WA (2214 mi)
Cher was very professional and punctual, she even delivered my puppy earlier than expected. The puppy arrived in great condition, and communication with both me and the breeder was smooth. They were transparent throughout the process, didnāt change the price after confirming the bid, and handled any issues quickly. Iām very happy I chose them and would definitely recommend!
Boxes from Portland, OR to Peoria, AZ (1244 mi)
We had an excellent experience with CMA, which delivered 6 boxes of important paintings, ranging from mid-sized to large, from Portland, Oregon, to Peoria, Arizona. Communication was excellent; the packages were picked up and delivered within the committed time frames, and, most importantly, they arrived in perfect condition. I would highly recommend CMA for transportation of whatever it is you need taken from point A to point B.
50 lbs Kerry Blue Terrier from Reno, NV to San Diego, CA (561 mi)
Outstanding service. The provider met me at the location I requested, sent photos of my dog throughout the trip, and was very clear and honest about the service.
4 lbs Goldendoodle from Pearcy, AR to Florida, FL (654 mi)
The driver stated before I booked that they would deliver the same day. After booking they decided to pick up another drop on the way. Puppy did not arrive until the next morning. Communication was sub par to say the least. I tried calling multiple times, they never answered but text instead. No GPS as stated on profile. More than one dog in the vehicle when mine arrived. States one dog VIP treatment. Will not use again.
60 lbs beagle collie from Herndon, VA to New York, NY (251 mi)
Horrible service. These people are liers. They said they will transport my dog in 5 years. They took 14 hours. My dog was kept in a crate for that long. If you love your pet, donāt trust this company. I had to call the police at 5 am to track my dog.
63 lbs Golden Retriever from Kirkland, WA to Indian Wells, CA (1264 mi)
This is our first experience shipping our dog with someone, so we have no basis for comparison. We booked Crystal only about a week in advance, so we were happy to find Crystal. Ruby arrived happy and safe, which is of course the #1 goal. Crystal transported multiple dogs, picking up along the way, and continuing on after dropping Ruby off. She stayed in hotels and with her in-laws over the weekend before starting the longest part of the drive. She was very nice, seemed to genuinely like dogs, and sent plenty of updates and pictures along the way. She did not use most of the dog food we provided, but Ruby was not super hungry when she arrived, so I'm guessing she probably chose to feed all the dogs the same food to avoid any conflict. Not really an issue for us, but would have been nice to know in advance rather than getting our cooler bag back with a bunch of warm, smelly food pouches. My advice to anyone using Citizen Shipper is just to ask every possible question so you're clear in advance as to what to expect.