CitizenShipper Customer Reviews:
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At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
10 lbs Cat from Stafford, VA to Norton, MA (470 mi)
Happy Paws communicated often and kept us informed on pick up, travel and delivery. Excellent service and a fair price.
35 lbs English Springer Spaniel from Castle Rock, CO to Eagle River, WI (1201 mi)
Ryan was amazing. He was so communicative, flexible, and easy to work with, and he took amazing care of Sammy. We loved how many photos/videos we got along her journey and she arrived very happy. Next time we need a service like this, Ryan will definitely be the first person we call.
5 lbs Pomeranian from Cleveland, TN to Braxton, MS (418 mi)
Robert kept me well informed about the puppies while they were being transported. He sent me pictures and text updates. He let us know when he was close and we were all outside to meet the new arrivals! Thank you, Robert
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60 lbs Mixed Breed from Elgin, TX to Grover, NC (1108 mi)
Adam offered a reasonable bid. He was upfront and honest about his availability. He picked up my pet and delivered on time. My pet was so nervous and would not eat using the bathroom in the cage. Adam kept me updated on what was happening and going on throughout the trip. My dog has NEVER travelled such a long distance before so this was new to all of this. When Adam arrived and pulled up at our house in his vehicle, she came running to us! Adam was actually awesome! Thanks again Adam! If I ever need a transporter again I will contact you! You were honest, reasonable and flexible!
50 lbs Pharaoh Hound from Jacksonville, FL to Marietta, GA (375 mi)
Helene was a joy to work with! Prompt responses to texts, and she took great care of the rescue pup being transported, even buying him a Christmas gift!
14 lbs Cat from Coral Gables, FL to Sunrise, FL (40 mi)
Absolute Christmas miracle and godsend. I had to move in a rushed manner and I couldn't locate my other cat and I was fearing for his safety alone every night since. I couldn't leave to go get him due to a condition and so I found this wonderful service that not only located my missing cat by even going as far as asking neighbors if they had seen him but he also even bought his favorite treat to attract him. I was poorly funded and had just but lost hope in ever finding him but this wonderful person and their service gave me hope in humanity and true philanthropy. I would definitely recommend this service highly to anyone. Thank you again. God bless.
75 lbs shepard from St. Louis, MO to Houston, TX (796 mi)
It was a pleasure working with Luxury Pet Transport. I needed a solution to get my 75 pound pup, Cooper, from St Louis to Houston when I relocated. They made the process easy. Picked him up on time and delivered him the same day safe and happy! Even got pictures along the trip to ease my mind. 5 stars!
1 lbs Yorkshire Terrier from Ellington, MO to Chicago, IL (431 mi)
I had an amazing experience with this company. They were extremely professional, accommodating, helpful, and patient throughout the entire process. Communication was excellentâthey stayed in contact and kept me informed every step of the way. They took the time to answer all my questions and made sure everything went smoothly. I truly felt supported and that my puppy would be taken care of. Highly recommend!
14 lbs English Setter from Tiskilwa, IL to Millville, NJ (893 mi)
Very helpful from beginning to end and gave updates the entire time would recommend them to anyone
10 lbs Cat from Charlotte, NC to Miami, FL (730 mi)
She was great! She delivered my baby safe and sound and thats the most important thing. I am grateful and Iâm glad to put my trust in her
4 lbs Australian Shepherd from Baltic, OH to Temple Hills, MD (398 mi)
He was great and got my baby delivered safely. Communication was great! Thank you again đđť
5 lbs Cat from Pensacola, FL to Bonita Springs, FL (615 mi)
Amazing transport! Super nice and punctual. Took amazing care of my kitten and I would highly recommend and use again!
39 lbs Australian Stumpy Tail Cattle Dog from Fayetteville, NC to Mt. Juliet, TN (539 mi)
I had an outstanding experience getting my dog to my parents, thanks to Jacob. His communication was top-notch! He kept me updated with pictures every two to three hours, which gave me peace of mind throughout the entire trip. Jacob is a genuinely nice guy who clearly cares about the animals he transports. He made this whole process incredibly easy and comfortable for me, from start to finish. If youâre looking for someone who cares and will ensure you have a great experience, I highly recommend Jacob. You wonât be disappointed.
53 lbs Labradoodle from Las Vegas, NV to Cumming, GA (2010 mi)
Steven was amazing with Piper! We received constant feedback and videos with Piper - which was very nice to see. Steven has a lot of energy, very positive and just a whole vibe about him! Thanks Steven! Heâs is highly recommended- 10/10.
Cars and Light Trucks from San Antonio, TX to Batavia, IL (1171 mi)
I don't like to give a 3, especially because the driver, Pablo, was excellent... I'd give him 5 stars... he made it work in a crazy situation and kept me informed and made the delivery great. The 3 stars are for the communication from the dispatchers after booking--1 star for them. I chose this bid because the price was fair and they responded right away and promised if I flew in from out of the country to coordinate this pick up, they would definitely be able to pick up on the days I requested. However, I flew in and then they were not as responsive and picked the car up 2 days after I left. This was very stressful as I had told them the car was sitting in the driveway of the house we just sold, with a dead hybrid battery, and I needed to move it because the new homeowners were moving in. It was so stressful to receive messages saying "Don't worry, we will let you know as soon as a driver is assigned!" Especially when none had been assigned as I was at the airport heading back out of the country. Thankfully, as I said earlier, Pablo handled it perfectly, even though he had to pick it up late at night and he was not informed he needed a winch, which was the first thing I told them when booking... which made me more stressed that it was not going to work before the new people moved in. Fortunately, he was able to get the car started and moving enough to get it on the trailer. He communicated regularly and delivered the car quickly and easily. I'd definitely recommend him!