CitizenShipper Customer Reviews:
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At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
Zachary and Jessica not only provided an easy and punctual transport, but they were also my eyes and ears since I was adopting a pup that I had not seen in person. Their observations gave me the confidence to go ahead with the adoption----and they were right. Excellent experience!!
Great overall experience, they are really great. Truly. I really appreciate the payment on delivery, that way there are no worries other thank the general anxiety that comes with worrying about your pet when they are not with you. I definitely high recommend hiring All Paws Aboard!! Thanks again ❤️
Tail to Taxi!!! Thankyou so much for helping me with my dog and last minute transferring my inside cats as well. This is my first time using this app let alone trusting someone transfer my responsibilities safely and effectively. My dog was received with patience as well as my cats and bonus!!! Bria is beyond fair when it comes to pricing and responsible, respectful and professional when it came to any questions or concerns on my end. If time permits I will certainly be reaching out to tail to taxi in a few months to get my other dog transferred 🐾
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The best!!! Took great care of my dog and sent constant updates - really loved on him!
Chris was super! He was great at communication before and during my new pup's trip. He clearly took very good care of the tiny dude, and arrived when planned. Highly recommend working with Chris for puppy transport!
She provided great service and took great care of my fur baby.
My Pet Chauffer did an excellent job delivering our pup to his new family. Nathan was fantastic, and I will recommend them to friends.
Everything shipper told me led me to believe my shipment would arrive in 48 hours of pickup. The shipper was delayed three days due to a snowstorm which I was fine with but then said they were picking up around noon. They didn't arrive until 7:30 pm. Then they said the dog that was picked up in Indiana had to go to PA, CT, Buffalo NY, Maine and then on to me. I asked if I could pick up in PA and they agree to a location. I was told be there between 5-6 pm. They he changed it to 7 pm, then he was late another hour and a half. So dog was in transport for 3 days and would have been in a crate for 5 days, had I not gone to pick her up. When she arrived she had poop on her and was absolutely terrified. Since trip should take 10 and a half hours was expecting her to arrive in two days not three. I was not happy with the communication as I had to constantly get in touch with the driver as the driver did not inform me when he picked up, as I was led to believe he would, nor were there any in route pictures until he was an hour and a half away. I was told that it was customary to tip the driver on top of the payment which I felt was within the normal range, not excessive but the trip length was. The lack of communication had me very stressed. Now I have bred dogs and shipped dogs since 1980 by both ground and air and have shipped all over the US, to Japan, Brazil and the Czech Republic. This was the most stressful shipment and erratic shipment I had ever had. I was told that pick up and drop off were by booking date, but if that was the case the dogs picked up after my pickup should have had to wait for drop off and my drop off should have been before the pickups in CT, Buffalo and Maine. I would have to say that I could not recommend this shipper as I was very disappointed in the service, or should I say, lack of service. I am sorry this review is so long and so negative and that is NOT my nature but this was a very bad experience for me, Thank God my dog was ok and is settling in well.
What a great experience. As breeders we have used pet transporter before and Devin was great to work with. Just clear communication, explained the delays in Atlanta and shared his GPS real time the entire way. We will use him and recommend him often going forward. Trust you pet with him as he is a good one!
Melicia & Deja are incredible. It can be scary putting your pets into someone else's hands but these girls are so trustworthy and took amazing care of both dogs they took roundtrip to Vermont. They communicated, sent pictures, and went above and beyond. We had a pretty tight travel schedule for drop off/pick up and these girls worked magic to make it happen. I could not be happier. I highly recommend.
Jennifer was communicative and took good care of my pup. She met all the timelines she provided and was really friendly. Would recommend her for for pet transportation!
Our plans changed at the last minute. In addition to our 3 cats, we asked Paul to carry our 3 dogs 2200 miles to their new home. Paul made the change on the fly and delivered all of them in great shape. Our first experience with pet transportation was first class thanks to Paul.
They were timely, reliable and very communicative. From the time Juan picked my dog up - I felt so comfortable having her come cross country with him.
I recommend Chloe to everyone! Chloe was nothing but amazing from start to finish. She was extremely friendly and wanted to get to know everything about my dog which helped me feel comfortable in the process. She updated me all throughout the trip with photos and location progress. She was fabulous! I will definitely work with her again in the future. Thank you so much for your time, and willingness to help families and our furry babies. If you’re not sure who to book, book Chloe!
It was a pleasure meeting Tracey. She provided excellent service and communication. Her calm demeanor and professionalism put my mind at ease. It is very obvious that she genuinely does love animals and is passionate about what she does. Upon arrival my pup was very calm and content and it was clear she was very comfortable with Tracey. I highly recommend her!!