CitizenShipper Reviews:
What 74,844+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 74,844 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Tahoma, CA to Chestertown, MD
Jessica was beyond Amazing! From the moment she picked up our dog until she arrived we were informed. Jessica provided an " extra touch" of love. To both our dog and to the members of our family who were all nervous about this FIRST travel adventure. She had multiple play and potty breaks and continual contact with us. All will be in good hands with Jessica.
Shipment from Jupiter, FL to Steamboat Springs, CO
They did a awesome job with my dog highly recommend
Shipment from Asheboro, NC to Las Vegas, NV
I have to say this is one of the most aggravating and stressful situations. I have been put in. Every service you said you offered was not given to me, all I asked for was communication and information and for you to take care of my puppy in a safe and secure way, when you finally picked up my dog from the breeder, you never contacted me as a agreed on and when I called to see if she had been picked up, you said she hadnāt because you were not even in communication with the other person (your husband) so of course that gave me quite a bit of concern. Even though I reiterated several times that I did not want my puppy to be near any other dogs, she wasnāt fully vaccinated, you went against my wishes and lied to me in the process. As a dog trainer, I am in the same pet care industry and I know what it takes, your apologies and then arguments over specific details was totally unacceptable. You had an opportunity here, to do what you promised in the details of your introduction and I would have recommended you to my numerous clients all over the country, but. I will tell everyone I know not to use this company, but especially you for any future needs I have. I have documentation if youād like to dispute anything I have said.
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Shipment from New Bern, NC to Dix Hills, NY
One word to describe my experience: exceptional!! From discussions to delivery, he was professional and kept us up-to-date. Iāve already recommended him to a few friends. Heās a few dollars more than the fly-by-night brokers, but heās well worth it with the proper cargo insurance and handling of my precious Boat. I would highly recommend and I will only use him for transport.
Shipment from Fort Belvoir, VA to San Antonio, TX
Absolutely amazing!!! I was provided photos and updates of my dog every day and anytime I had questions, they responded promptly. I was able to track my pet through life 360 and they gave me an eta as soon as they hit my state. Not to mention, they are actually reasonably priced unlike every other business recommended on this site. I encourage you to give them an opportunity to transfer your pet. You will not be disappointed.
Shipment from Clayton, NM to Sioux Falls, SD
Great communication, planning, and pricing!
Shipment from Portland, ME to Miami, FL
Bill was amazing with my two very scared cats. They did really well with Bill driving from Maine to South Carolina. Can't recommend him enough!
Shipment from Baltic, OH to Natick, MA
Darin was excellent. We were nervous about shipping our new 9 week old cavapoo from Ohio to Massachusetts but what a great experience. Darin kept us up to date with location and pictures throughout the trip. He answered all communication promptly. Professional and polite. His price was competitive and fair. I highly recommend for your transport needs.
Shipment from Seattle, WA to Pocono Pines, PA
great communication and wonderful attitude!
Shipment from Pemberton Township, NJ to Bakersfield, CA
Aaron and his wife were incredible! They were such a pleasure to work with and were super reliable. Aaron really took the time to care for my pup while in transport and put in that extra time to play and give him the exercise he needed. Communication was great at all times. He really helped ease my stress during this entire process and made sure to keep me updated with pictures and videos of my pup. I will definitely be using Aaronās services in the future š
Shipment from Northampton, MA to Los Angeles, CA
Monique was amazing. She took such great care of Francis, bringing him from Massachusetts to California. She always kept us up to date with info and photos, and kept us from ever having to worry about him. In a few words: sheās the best.
Shipment from Phoenix, AZ to Barrington, IL
Colleen was fantastic. She took great care of my dog. She was friendly and kept me updated throughout the trip. Highly recommend.
Shipment from Montoursville, PA to Winter Garden, FL
She did an excellent job of keeping in contact with us every step of the way. We got pictures, short videos, and we're always able to track the progress of our dog with live GPS updates. I would absolutely recommend them to anybody that needs to transport their pet, they did an absolutely fantastic job. If I could I would give them 10 stars everything they did was top-notch so don't hesitate to use them when you need to transport a pet you can rest assured you couldn't do it any better Thanks again!
Shipment from Eugene, OR to Perris, CA
Omer went above and beyond. He did such an amazing job traveling with my furbaby finn. Thank you very much!
Shipment from Golden, CO to Irvine, CA
Aaron was amazing! He was fast, efficient, and kind. He communicated throughout the long trip and provided updates (including pictures) about my two french bulldogs. I highly recommend his services. Thank you!!
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 74,844+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.