CitizenShipper Reviews:
What 75,892+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,892 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Southampton, NY to Bozeman, MT
Aaron had exceptional communication and reliable service. I would definitely use him again!
Shipment from San Diego, CA to El Paso, TX
Mora and Little Paws Empire were absolutely outstanding! From start to finish, she was professional, communicative, and took incredible care of our pets during the transport from San Diego to El Paso. She kept us updated throughout the journey and made what could have been a stressful experience completely worry-free. We couldn't have asked for a better driver ā our pets arrived happy, healthy, and well cared for. Highly recommend Little Paws Empire to anyone looking for a trustworthy, compassionate pet transporter. 5 stars all the way!
Shipment from Laredo, TX to Beaufort, SC
Extremely satisfied my dog went from Texas to South Carolina and I thought it would take a few days but he was here the very next day. Thanks again
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Shipment from San Jose, CA to Los Angeles, CA
5 stars for the agent in the chat 5 stars for the person who picked up my Trike. Handled it safely and made it super simple for me and was communicative and was super nice to meet in person. Didn't like the person who called me and texted me. They never said who they were and couldn't be helpful in keeping track off information they didn't even knows I already had someone assigned. Also the people who get assigned don't always call back and may claim to show up and not have the right equipment to get the job done so you have to wait longer for a new person to pick up your property. Amazing and responsive chat agent answered literally every single question with professional energy made me feel comfortable on my first experience. Will definitely use again!
Shipment from Lithia Springs, GA to Rochester, NY
Unfortunately, this transporter canceled on me claiming they're working with the FBI. They did NOT refund my 50% deposit like they said they would and I had to get my bank involved to submit a dispute. Highly would not recommend. Likely a scammer or a horrible business owner with no common sense.
Shipment from Vero Beach, FL to San Diego, CA
Great job getting our boat from Florida to California.
Shipment from Rockvale, TN to Salem, SC
Best experience. Service was well beyond our expectations with an excellent price. Our pup was handled with lots of love and care. Communication was also top notch and would recommend John to anyone needing pet transport service. Thank you John!
Shipment from La Vergne, TN to Warwick, RI
Weāre very happy. Definitely recommend!
Shipment from San Diego, CA to Seattle, WA
Keep us in the loop well before the transport and during. We were following our pet every step of the way. Highly recommend.
Shipment from Discovery Bay, CA to Davenport, IA
Home Sweet Home Pet Delivery service was absolutely wonderful & exceeded my expectations! I was so nervous about sending my anxious pup on a long road trip with someone sheād never met. But I felt relief the moment Terry arrived and met my dog, Winnie. He was so kind & friendly & very thorough with his description of how the process would work. He updated me regularly throughout the day & sent frequent pin drops so I knew exactly where they were. He sent videos & photos along the way and helped put my mind at ease. He did a great job making Winnie feel comfortable & made sure she had plenty of exercise, potty breaks, & attention. He was so fun and playful with her so she warmed up quickly to him. Throughout the trip, she would often refuse to potty on breaks & would pee in her crate. He was so patient with her & always did a great job making sure she was cleaned up. He finally got her to potty outside after lots of attempts & patience! I was kept updated on the ETA & was given precise times close to pick up & drop off. I would definitely choose this company again & recommend them to anyone in need of transport! I couldnāt be happier with the service and top notch pet care. Jessica P Basset Hound 45lbs Discovery Bay, CA to Davenport, IA
Shipment from Alexandria, VA to Brecksville, OH
We were so happy with Erin and her Safe Paws Caravan! She is professional from start to finish. Erin kept us updated on Freya's journey to Kansas! She took excellent care of our sweet furbaby! Thank you again Erin!!
Shipment from Peoria, AZ to Redding, CA
Esmeralda and her husband with Emeraldās Fur Baby Transport was absolutely amazing! She helped transport my sweet girl 912 miles to my son after we had to make the heartbreaking decision to rehome her following my husbandās stroke. This was very emotional and difficult situation for our family, and Esmeralda stepped in at the last minute and treated our girl as if she was her own. She was incredibly compassionate, caring, and trustworthy throughout the entire trip. She kept both my son and I updated with videos and messages and even shared her GPS location so we could follow along and know exactly where they were. Knowing our girl was in such loving hands gave us so much peace of mind during an already incredibly difficult time. Esmeralda and her husband got her safely to my son, and we will be forever grateful for the care and kindness she showed our family and our precious girl. I cannot recommend her highly enough! If you need someone you can truly trust with your pet, Esmeralda is the person to call. Thank you Esmeralda!
Shipment from Belgrade, MT to New Bern, NC
I seriously could not have asked for a better experience! Barry transported my dog Luna all the way from Montana to North Carolina in about 4 days and that about 2,300 miles! He was absolutely amazing. I was definitely nervous about having her travel that far, but he answered every question and we were even able to track Lunasā trip so that made us feel so much better knowing she was in good hands. He was thoughtful, dependable, and you could tell he genuinely cared about doing his job well and making sure Luna was taken care of. She made it to us safely, and Iām so grateful for how smoothly everything went. I would absolutely recommend Barry to anyone looking for someone they can truly trust with their pet. I would use his service again in a heartbeat!
Shipment from Fresno, CA to Saint Paul, MN
I cannot recommend Peace Love Paws Pet Nanny Services enough! Emi was absolutely wonderful throughout the entire process of transporting my beagle. From the beginning, she was incredibly kind, attentive, communicative, and detail-oriented, which gave me so much peace of mind during what could have otherwise been a very stressful transition. Throughout the trip, Emi kept me updated on how Bagel was doing, including his meals, walks, potty breaks, and how he was settling in, and she sent plenty of pictures along the way. I really appreciated how attentive she was to his individual needs and how patient and caring she was with him, especially while he adjusted to traveling and being in a new environment. It was very clear that my beagle was genuinely being cared for along the way and knowing he was with someone who was paying close attention to his comfort, safety, and well-being made such a difference for me. My beagle arrived home safely and well cared for, and I am incredibly grateful to Emi for helping make this transition as smooth as possible. I would absolutely trust Peace Love Paws Pet Nanny Services with him again and highly recommend them to anyone looking for someone who will treat their pet with genuine care and attention.
Shipment from Latham, OH to Plainfield, IL
These ladies are amazing! Quick to respond, will drive across the country and excellent communication and updates!
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,892+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.