CitizenShipper Reviews:
What 74,844+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 74,844 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Mesa, AZ to Ithaca, NY
Waggin Wheels took on the very formidable challenge of transporting my three older cats from AZ to NY. They were very communicative, offered a very fair rate, and were flexible on things like getting better accommodations and extremely attentive to one of my cat's medicine requirements. During the trip, they reported that one of the cats wasn't eating or drinking, and were open to my suggestions for how to get them on track (dropper feeding, etc.), as well as prepared for an emergency vet visit (which wasn't needed). If they were unavailable or out of cell range, they always returned my call or text promptly, within 10 minutes. I received map locations, pictures, and videos. TBH I hope I NEVER have to move my cats again - they are a crotchety handful - but if I did, I'd rehire Waggin Wheels without hesitation.
Shipment from Sterling, VA to Sterling, VA
Goda Enterprise did a wonderful job transporting our pet with great care and keeping us informed. Our family was relocating from overseas and I was quite stressed about an airport pick up. They handled everything with easeto include giving our dog a very long walksome extra requests due our family moving from overseas.
Shipment from Wentworth, MO to Clinton, MI
Great option! She gives video and picture updates along the way and is great with communication. Took great care of my doggo on the trip. No worries here.
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Shipment from Wichita Falls, TX to Las Vegas, NV
Highly recommend and will be our go to for any further transport needs. The whole process was prompt and professional. During the transport, we were provided with timed updates including pictures each time & the feeding times. Life360 was such an extra peace of mind touch! We can’t thank Justin enough for this experience and for the care he gave our baby.
Shipment from Converse, TX to Albuquerque, NM
Amazing service.. sent updates and pictures of my pet and most importantly my pet arrived safely and timely. Thank you for the amazing service. Will recommend you with friends and family.
Shipment from Huntington Beach, CA to Memphis, TN
Bryan was an absolute blessing to my family and I! I was so scared trusting a stranger to transport my baby 1800 miles, but he was a saint. He treated my pup with the utmost care and kept me updated throughout the entire trip. I would recommend him to everyone who needs help transporting their pets. Thank you SO much, Bryan! Many blessings to you and your family!!!
Shipment from Sacramento, CA to Easton, MA
Natalia provided excellent service. She made impressive time, provided photo updates and live tracking. I really appreciated being able to follow along with my baby along the way. She was friendly, prompt and professional. We will definitely be using her again on our next long-haul pet transport.
Shipment from Pittsburgh, PA to Delbarton, WV
Horrible ..cancelled last minute on me!
Shipment from Las Vegas, NV to Broussard, LA
Top Tier. My dog was at a shelter, waiting for me to fly to Vegas and pick her up. To my surprise, she couldn't fly back because of the heat. I was told by the Shelter to try a transportation agency. I explained to the transporter my situation, and she assured me not to worry, my dog was in good hands. She transported her from Las Vegas, Nevada, to Broussard, LA. That's over 1600 miles. She updated me when they took breaks, and I was fine with that. Overall, I was very satisfied with the service. So satisfied I gave her a BIG tip. Excellence at its finest. I did not tell them how much she loves a pup cup, and I woke up to a clip of my dog eating and enjoying one. Thank you and may God bless your business with great success. ❤️🫶🏽❤️
Shipment from Uniontown, AR to Osteen, FL
Kenneth was not only fairly priced but also very punctual, communicative, and responsible. He safely transported our puppy from Arkansas to Florida and she wouldn't be here without him!
Shipment from Henderson, NV to Beaumont, TX
Very satisfied
Shipment from Searcy, AR to Denver, CO
I am so pleased with this transport of my fur baby! They booked on very short notice, were in close communication with me throughout the whole process and delivered my baby safely. They shared pictures, took incredible care of her, and were more than a pleasure to work with. She is safe and I cannot express how grateful I am to this service! I would give them 10 stars!
Shipment from Miami, FL to Scottsdale, AZ
We cannot recommend Hayley’s VIP express (especially Kristen) enough! We were quite nervous for our puppy to be traveling across the country without us but the second we met Kristen, we knew she would be in good hands. We also felt reassured by all the updates throughout her adventures and felt confident she was getting the care and love she deserved! Thank you again Hayley VIPaw’s Express for getting our fur baby to us safely and will definitely use again in the future!
Shipment from San Antonio, TX to Augusta, GA
Sabrina was so professional and caring about my dog.
Shipment from Cleveland Heights, OH to Blaine, WA
Emanual did a great job bringing Zuri across the country. He was very communicative and kept us in the loop at all times. Thanks again!
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 74,844+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.