CitizenShipper Customer Reviews:
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At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
15 lbs Pitt Bull Terrier from West Palm Beach, FL to Philadelphia, PA (1126 mi)
Great communication!!!!!
35 lbs German Shepherd Dog from Jerome, MI to Peyton, CO (1225 mi)
Highly recommend this company! I was super nervous about trying to find someone to ship my furbaby as it seems like there are so many scammers out there. Brian is legit and will take excellent care of your baby. He stays in touch, sends photos along the trip, responded promptly to all my texts and picked up and delivered on time. My pup arrived clean and was very happy. A really professional and quality shipper that I would definitely use again!
40 lbs Samoyed from York Springs, PA to Aurora, CO (1651 mi)
We loved her GPS tracking feature so we could watch where are dog was on her journey. She always responded to messages right away and kept us up to date on her travels. A great driver who you could tell enjoys what she does.
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Pets and Animals from Lenoir, NC to Tampa, FL (647 mi)
My driver was extremely nice. It was very pleasant to work with. He is very trustworthy. He took great care of my little bird.
13 lbs Mixed Breed from Valparaiso, FL to Comfort, TX (823 mi)
I recently hired Sam to transport my dogs, Peach and Tater Tot, and I couldn’t be happier with how it turned out! The driver was super professional, very kind, and you could tell hereally cared about the dogs’ comfort and safety the whole way. Everything went smoothly from start to finish. I’d definitely rate it a 10 out of 10 and would recommend it to anyone who needs a reliable pet transportation service!
53 lbs Australian Shepherd from Bristol, RI to Scottsdale, AZ (2615 mi)
I couldn’t be more pleased with 4 K. Samantha and Kevin were perfect. They drove 2400 miles in 2/12 days, and sent pictures and commentary several times a day to let me know that my 14 year old Aussie was doing fine. I knew from the minute I met them that Jagger would have a good trip and I was not disappointed. I highly recommend them!
30 lbs Golden Retriever from Madison, OH to Sierra Vista, AZ (2073 mi)
I have never shipped a pet before like this and it was scary and new. The peace of mind from using citizen shipper and reading all the ratings from Sara eased my mind. The process is so easy and streamlined! Sara is phenomenal to work with. She sent me photos every few hours and the best part was being able to track real time using the GPS app she provided! It was all around an amazing experience. She’s professional and it shows she really cares about the dogs. She treated my little golden retriever puppy as if he was her own and I truly appreciated that. She was very communicative to my needs - and was very prompt with responses when I was text her. (She even provides her cell phone number) I will absolutely be recommending this process to friends if any of them ever need to transport their own puppies. And this brought my new best friend to me. Thank you Sara!!
15 lbs Standard Poodle from Milford, NE to Cody, WY (806 mi)
Richard and Linda were great to work with! They were very communicative throughout the entire process. Thank you for helping make the process so smooth!
22 lbs Miniature American Shepherd from Seattle, WA to Union City, CA (827 mi)
Sean was very responsible and took great care of my puppy throughout the entire time. He maintained close communication with me and always provided honest, timely updates. When I arrived late, he patiently waited without any complaint, which I truly appreciated.
24 lbs Mudi from Silver City, NC to Dover Plains, NY (651 mi)
Great experience! Our bundle of joy arrived well-cared for, rested and happy. Would absolutely use Fetch & Fly again - many thanks!
80 lbs Rottweiler from Franklinton, NC to Dallas, TX (1194 mi)
Erin was phenomenal! She picked up our girl the day after booking, gave regular updates (texts, pix, and even videos), and arrived at the destination earlier than expected. Not only did she keep in touch with me, but also kept the receiver updated. I started looking for transportation later than I should have but with Erin's speedy and reasonable bid, prompt communication, and flexibility, there were no impacts. I really appreciated Erin's flexibility and understanding with me mentioning the wrong destination city initially. Erin was pleasant during our telephone communication and in person, and was comfortable with our 15-month old Rottweiler. Highly recommend!
Racing Bikes from Los Angeles, CA to Brooklyn, NY (2797 mi)
Great experience!!
44 lbs Samoyed from San Diego, CA to Las Vegas, NV (325 mi)
I recently entrusted Bryan Grosman with transporting my beloved Samoyed from San Diego to Las Vegas, and I couldn’t be happier with the experience. From the first inquiry to the final drop-off, Bryan was professional, communicative, and clearly passionate about pet safety and comfort. He arrived on time in San Diego with a clean, climate-controlled vehicle perfectly equipped for long-distance pet travel. My Samoyed (who can be anxious on car rides) was calm and relaxed upon arrival in Vegas — a testament to Bryan’s gentle handling and frequent comfort stops. He sent photo updates and check-ins throughout the journey, which gave me complete peace of mind. Reliability, care, and transparency — Bryan delivered on all fronts. I’ll absolutely be using him again for any future pet travels and highly recommend him to anyone needing safe, stress-free transportation for their furry family members. Thank you, Bryan!
12 lbs Mixed Breed from Spokane, WA to Olympia, WA (320 mi)
I was very satisfied with the entire experience. She was so friendly with my dog. She's one amazing person, and I would highly recommend her to anyone, looking fir transportation of their pets. 💖🐕☺️💯🌹
60 lbs Labrador Retriever from Missoula, MT to Orangeburg, SC (2387 mi)
Couldn't have been better. Gracious and over the top. Thank you for making my mind at ease.