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At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
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Most Recent Reviews From Our Customers
super friendly and helpful throughout the entire trip, if for whatever reason i move across country again, i’ll definitely look into booking with you guys.
Review for K-9 Comfort / Kerry Kirchenberg We are snowbirds that live in Maine in summer and Arizona in winter. On October 24, 2023 we traveled with our whole family: 2 people & 2 dogs from Maine to Arizona. Our little one was in her crate beneath the seat ahead of my husband. Roscoe is a 50 lb. tan hound for whom we hired Kerry. On our trip, Roscoe rested on his blanket on the floor in the cabin of the plane between Kerry and I. We purchased a seat for him—not that he could sit on the seat, but to allow him room to stretch out between us. Roscoe had been the cause of six cross-country road trips. He could not get shipped by plane until we found Kerry. What a godsend! Our road trips were 3000 miles and 6 days on the road. Exhausting and stressful for both dogs and humans. Kerry talked me through all my fears and worries. Our Roscoe is known for his barks and howls—he’s a hound. His vocalizing is “normal” for a hound, but he can make quite a ruckus. We told Kerry about our concerns—and we talked on facetime including Roscoe in the picture and sound. Our Vet told us we could not take a dog in the cabin of the plane. When we explained how we could with Kerry, he said, “If Roscoe makes noise like he has here in my office, they will put you off the plane.” We had two legs of the airplane journey. I was terrified Roscoe would land us in a distant city, no flight, no car, no easy way home. Kerry patiently talked me through my fears. The hope of a one-day trip with all of us together, spurred us on. I’d read Kerry’s reviews. Not a clinker in the bunch. She told me she’s escorted over 100 dogs in the past year, and every one of them made the journey without a hitch. In the past we provided Vet prescribed meds for our dogs to calm them. However, we were not taught how best to administer them—to begin the night before the journey when the dog is in a restful state. Then test how long till they wake, administer another dose before leaving for the airport, and then monitor them throughout the journey. Roscoe received his last dose in the afternoon. Throughout the journey he was calm and mellow. Part of calming ME (not the dog) was getting to know Kerry. I did my research. She is an experienced dog trainer—not just standard stuff—she trains service dogs. Her skills and experience are extensive. But the proof for us was having a day of traveling with Roscoe quiet and comfortable beside Kerry. He walked beside Kerry, sat or lay down on his mat—a perfect gentleman when folks approached and asked to pet him. Initially, Kerry suggested my husband and I sit at the other end of the plane to not convey our anxiety to Roscoe. However, after spending time together pre-boarding, Kerry invited us to sit near her. Our whole family were together on the plane with Kerry. We visited the dog potty places at each airport. Both dogs sniffed and said no thanks. Having had food and water withheld pre-flight, both dogs waited until they could use the outdoor potty place provided by the airlines. We followed Kerry’s instructions to restore water and food gradually when we got home. By the next morning they were their normal active selves again. I admit the expense is significant. But what we got in return was worth every penny. From calming my fears, to being Roscoe’s travel buddy, to renting a baggage cart when we arrived at our destination, Kerry was gracious, knowledgeable and cheerful. But best of all: our family traveled 3000 miles in one day, safely and happily together. I found Kerry to be a delightful travel companion with wonderful stories about her experiences with dogs—hers and those she escorts. She is the real McCoy. If you are considering hiring her, do your research and then talk to her. She is an honest, caring person who can help your dog travel safely on board a plane. Grace Reed
Was super reliable and delivered my precious yorkie right on schedule. 10/10 would book again if needed in the future, also appreciated the daily updates of my little girl!
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Everything was great
Took excellent care of my dog! Was very affordable and helped me last minute which I was very thankful for
Working with Spicy Girl's Freight was an absolute dream. Communicative, Understanding, Responsive, Safe, did I say Communicative?!? They took several large and cumbersome items for me across the country and delivered with absolutely no issues. Once loaded and on the way I never lost a moments sleep. They are a rare gem and I will definitely use them again in the future. Thank you again guys for making this such a wonderful experience.
Manny provided excellent service and I would recommend him to everyone I know that needs a pet transported. Manny kept me informed during the entire duration of the transport with pictures, videos, text messages and phone calls. I could see that my dog was happy and being well taken care of. I could not have chosen a better person.
Our puppy was delivered on tie and he was well taken care of.
I am extremely satisfied with the customer service and communication. My sisters dog arrived to Florida safely. I appreciate the frequent updates with eta, pictures/videos of our family dog. It is obvious that she was in excellent care. I’d highly recommend Paws and Claws pet transportation services.
Genesis was AWESOME!!! Our fur baby had to come almost 1000 miles and we were kept updated at every turn with updates and pics. Would DEFINITELY recommend her, she loves your pet like her own!!!
My dog Molly was very very happy and actually got attached to Jeff I would use him again and I've had a million dogs so I don't say that lightly.
Wonderful experience. I was kept updated along the way and Helene was flexible to needs of puppy and schedule. Highly recommend!!
Wayne was absolutely amazing. He was well prepared & stayed in communication with us along the trip. He would send fun photos & messages about their travels together. He was great about making sure to make necessary stops for walks & feeding and made the delivery within an excellent time frame. I highly recommend using his services!
I could not be more thankful to Tim, he truly loves what he does, he brought my baby Milo home all the way from Dallas Texas to Florida and the service he provided was as if I went to go pick up Milo, he showed empathy and love to Milo the whole way home and made sure he was safe and well feed and keep him clean and warm and I also received lots of pictures and update he also had a lot of patients with me and I know I'm not easy because I have really bad anxiety so that is a huge plus. I hope that if he makes you an offer to get your Fur baby home, please don't pass it up, he is the right person for the job!! Thank you again so much and I hope this review helps you help more Families. Sincerely Milo's Mom V.S.
Let me just start off this review by saying how amazing Geoff was with handling Duni. Very professional kept us updated constantly with photos and communication was far from lacking. If, and when I have to transport another animal back, I know exactly where I am going to go. I highly recommend Gibby Pro to anyone seeking a loving, compassionate driver that will love your baby as much as you do.