CitizenShipper Reviews:
What 75,210+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,210 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Olathe, KS to Gilbert, AZ
Natale was so great to work with! She delivered Luna quickly to our destination, provided updates along the way, and calmed any worries we had. We are greatly appreciative of her service and would totally book again if we needed another transport.
Shipment from Larkspur, CA to Rochester, NY
Natalia took amazing care of our girls and she delivered them so fast. Her pictures are amazing, with great communication and we couldnāt be happier. Would definitely use her again.
Shipment from Rockford, IL to Doral, FL
Great experience! Took great care of our pet and updated us constantly.
Ready to ship? List your pet, vehicle, or household item for free and compare quotes from background-checked transporters.
Shipment from Watertown, CT to El Paso, TX
My experience with safe &sound was great! She is amazing! Stays in connect the whole time as she is transporting your little one. Would recommend them 1000 times!
Shipment from El Paso, TX to Parker, CO
Kat was very informative and sent pictures and updates on the way. We are so happy with our new puppy Ghost and will definitely book again in the future. Thank you again for a smooth process!
Shipment from Dallas, TX to Orlando, FL
I wish I could give ten stars! Jorge was so kind and professional. Pick up and delivery were smooth and he took such care of our cat. He kept us posted during his trip and that gave me peace of mind.
Shipment from Tonawanda, NY to Waterbury, VT
They were amazing!! My cats arrived safely, and they kept in as constant contact as cell service (thank you Vermont) would allow.
Shipment from Pinehurst, ID to Phoenix, AZ
Trustworthy. Thank you for your help.
Shipment from Jericho, NY to Las Vegas, NV
Very caring and professional
Shipment from Salisbury, MD to Bay Shore, NY
Transport went smoothly. Driver was accomodating and kind to my dog. He stayed in communication. The driver made an emotional experience easier.
Shipment from Fairfax, VA to Las Vegas, NV
The process of securing a flight from where the pet transporter lived to the destination to get my cat was problematic. The problems occurred when the airline changed the flight or the flight was cancelled due to weather or the pet transporter was delayed from being somewhere else. Communication between my cat's caretakers and the Express Pet was not always timely; this, of course caused more challenges for them, and a heck of a lot of stress for all of us. Finally, on July 14, Pet Express arrived with Mish Mish at the Las Vegas International Airport, and I picked her up. I am grateful for that she was alive and well and overall grateful for Rob at Pet Express.
Shipment from Forney, TX to Mentor, OH
Great shipper, EXCELLENT COMMUNICATION! Perfect!!!!!!!!!!
Shipment from Moncure, NC to Mentor, OH
Great shipper, EXCELLENT COMMUNICATION! Perfect!!!!!!!!!!
Shipment from Weston, MO to Fort Morgan, CO
She got here before scheduled time, she fed and watered and did appropriate stops and my sweet Koda bear did very well with her. She was absolutely amazing kept me up to date on how he was doing. Iām so happy with her and what she does for people. Thank you for being absolutely amazing!
Shipment from Ashburn, VA to Clearfield, UT
This was my first time using separate transportation for my dog so I was a bit nervous, but Stephen R, the driver was outstanding. He was professional, caring, and gave me daily updates on my dog. I would use this service again and recommend to friends and family.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,210+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.