CitizenShipper Reviews:
What 75,676+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,676 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from West Bend, IA to Pueblo, CO
Just the GREATEST TRANSPORT EXPERIENCE EVER!! they treated him like a little prince, and accomidated all his tiny little needs in the best way for him. It was better than the care I probably could have given myself. I will most definitely be using PawTrek transport any time I need to move a pet again. Soooo glad we chose them for our precious cargo!! 10 stars out of 5!! đ
Shipment from Annapolis, MD to Weatherford, TX
I had an outstanding experience with Donna's 5 Star Private Pet Transportation service and would highly recommend her to anyone who needs to move a pet safely and professionally. From the very beginning, Donna provided clear, consistent communication that gave me complete confidence throughout the entire journey. She kept me updated every step of the way with messages, photos, and videos, so I always knew how my cat was doing during the trip . Itâs obvious that Donna genuinely cares about the animals in her care. My cat arrived safe and healthy, and I couldnât have asked for a better experience. The professionalism, reliability, and attention to detail made what could have been a stressful process remarkably easy. If youâre looking for a trustworthy pet transport service that treats your pet like family, I wholeheartedly recommend Donna. Thank you for taking such wonderful care of our cat!
Shipment from Asheboro, NC to Reno, NV
Did a fantastic job!
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Shipment from Salina, KS to The Bronx, NY
We had Esmeralda transport our new 8 month old Doberman from Kansas to NYC where we live. We were given a link so that we could follow along the entire trip plus photos and videos along the way, giving us complete peace of mind! He was in a nice, comfy & roomy van with plenty of space for the drive. All of the communication between us was professional and courteous! Would absolutely recommend her services!
Shipment from Watertown, NY to Portland, OR
Absolute professional. Could not have wished for a better more responsive and caring driver for our precious cargo. Thank you! 10/10 would recommend again to anyone.
Shipment from Jacksonville, FL to Washington, DC
On time (early actually) delivery! Super fast pick up and great communication!
Shipment from Dallas, TX to Gibson Island, MD
Jason drove our puppy Jules from Dallas to Gibson Island and was wonderful to work with. He was warm, communicative, and kept us updated throughout the trip, which gave us so much peace of mind. Weâre so grateful for the care he showed Jules and would absolutely recommend him.
Shipment from Boulder, CO to Crosby, TX
Did everything she said she would!! Thank you for your help and patience!
Shipment from Minneola, FL to Mountain View, CA
Daniel and Christina are the best! They transported our two cats from Florida to California in under three days â driving through the night in shifts to get them to us safely. So professional the whole way: they gave our cats their medicine, sent photos and texts constantly, and even provided live tracking so we always knew where they were. Amazing service. We'll definitely use them again for our next move!
Shipment from Gadsden, AL to Spindale, NC
So happy with how smoothly everything went! Very nice woman and made it in excellent time. Really saved us in a last minute change of plans. Highly recommended!! Couldnât be happier. What an excellent experience.
Shipment from Fayetteville, NC to Lancaster, CA
Christianâs pup hound was great! I was relocating from North Carolina to California and I picked him to transport my 4 corgis. They are a handful and bark and can be annoying. But he was patient and kind to them. He sent me updates constantly and made me feel at ease. It was not an easy task. But thank you for everything again!
Shipment from Nashville, TN to Ozark, AL
Anthony was wonderful! He kept me fully informed while transporting my dog and did a great job keeping her safe. If I need this service again in the future I will definitely be calling on him. Thanks, Anthony!
Shipment from Billerica, MA to Street, MD
Great communication drove straight to my home 7hrs away to get my puppy home safe. Sent pictures of pup and kept me updated the whole trip. Highly recommend her she is great your pets will be safe and soundđ¤ thank you again for your serviceđ
Shipment from Loma, CO to Ellsworth, KS
This was a wonderful experience.Olha was great. She communicated all along the way and my kids loved the picture updates.
Shipment from Yorba Linda, CA to Lewisville, TX
Colleen was very easy to work with, provided video and pictures with updates throughout her whole trip and even played bird music to keep her comfortable. Followed all instructions for care and my bird arrived quickly and she was not stressed at all! Great job especially with such a fragile pet. Thank you Colleen!!
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,676+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.